Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cannot play videos in Firefox, can someone help me with this

  • 1 nzaghachinzaghachi
  • 8 have this problem
  • 17 views
  • Nzaghachi ikpeazụ nke Morbus

more options

Issue

I have another kind of problem with Firefox

Description

I cannot view videos within Firefox. I have uninstalled and reinstalled it. I have deleted plugins and reinstalled some plugins, I do not know what else to try. Could someone please help? My telephone number is, (***) ***-**** Name is Pam Harbison. Thank you



(Edited by Moderator: phone number removed - c)

This happened

Every time Firefox opened

I downloaded some plugins

Firefox version

3.6.3

Operating system

Windows 7

User Agent

Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3

Plugins installed

  • -np-mswmp
  • Default Plug-in
  • Shockwave Flash 10.0 r45
  • 3.0.50106.0
  • Office Live Update v1.3
  • NPWLPG
  • 6.0.12.732
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealArcade_NPAPI_Plugin
  • Google Update
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.2"

All Replies (1)

more options

Hello Pam.

Go into Tools > Add-ons > Plugins and see if Flash is installed. If not, install it ( http://support.mozilla.com/en-US/kb/Installing+the+Flash+plugin ). That should let you watch YouTube videos.

If you already have Flash in your Firefox, make sure it's up to date. If it is and it still doesn't work on YouTube, you may be having a problem with some extension or plugin that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons, except Flash (just to check), to see if Firefox goes back to normal?