Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashed immediately

more options

Lately when I open firefox it immediately stops responding and just crashes. Cant use anything. Redownloaded it, I don’t have antivirus, nor firewall problems…

Lately when I open firefox it immediately stops responding and just crashes. Cant use anything. Redownloaded it, I don’t have antivirus, nor firewall problems…

All Replies (8)

more options

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Helpful?

more options

I don’t have crashes from the last couple of days were it happened to be like this. Just opening it and it doesn’t respond anymore… it doesn’t officially says it crashes or anything like that..

Windows just ask me if I want to wait for it to respond or close it, and it never responds…

Helpful?

more options

Try holding down the Shift key while starting to get into Troubleshoot Mode.

Helpful?

more options

It doesn’t work… opens and then 1 sec after it stops responding

Helpful?

more options

Does it work if you reboot in Windows Safe Mode?

Helpful?

more options

What is safe mode? Sorry for the ignorance

Helpful?

more options

Helpful?

more options

Seems that now its working 🥺 thank you so much

Helpful?

Jụọ ajụjụ

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.