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cannot sync bookmarks on firefox after password change

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This morning I had trouble updating my Firefox after the new update. Went to our IT people, who uninstalled Firefox, and installed a new one. The new one updated fine. However, I had forgotten my password, and had to reset it when logging in into the newly installed Firefox. Now I am logged in, but cannot see any of my bookmarks, etc. Essentially Firefox is treating my account as a new one and does not remember any of my settings. Is there anything I can do to recover my settings and bookmarks?

Thanks, Yuri

This morning I had trouble updating my Firefox after the new update. Went to our IT people, who uninstalled Firefox, and installed a new one. The new one updated fine. However, I had forgotten my password, and had to reset it when logging in into the newly installed Firefox. Now I am logged in, but cannot see any of my bookmarks, etc. Essentially Firefox is treating my account as a new one and does not remember any of my settings. Is there anything I can do to recover my settings and bookmarks? Thanks, Yuri

Asịsa ahọpụtara

All Replies (4)

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Hi

When you change your Firefox Account password, any data that is being synced between devices is erased (to protect you if your account has been compromised).

Do you still have your data on your other copy of Firefox?

Helpful?

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Thanks, unfortunately no, I do not have another copy of the Firefox on any other device. I am trying to restore bookmarks from the older saved files. So there is no way to restore deleted data?

Helpful?

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Asịsa Ahọpụtara

Helpful?

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Great, this worked and I restored everything! Thank you very much!

Helpful?

Jụọ ajụjụ

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