not loading web page
I have used Firefox for years with no issues but recently when I open a new page it dos not bring anything up on screen - nothing at all, and just hangs there with a blank screen.
Sometime opening new tabs and copying the web address in works but sometimes this tab hangs also.
Other browsers work at the same time so it is not the internet connection that is down.
I have tried a complete uninstall including deleting the files from the user folder and app data section but this has not help when i do a fresh reinstall.
Any ideas?
Pete
All Replies (2)
What OS? What version of Firefox? Have you tried Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf
Is this with all websites/pages, some, a few?
Make sure you are not blocking content.
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/
https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}