Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

can't zoom gmaps in satellite view

  • 6
  • 2
  • 24 views
  • Nzaghachi ikpeazụ nke cor-el

more options

In gmaps, satellite view, the street names and the satellite view are not linked. If I zoom in or out, the satellite view remains fixed, while the streets and labels zoom. Similarly, if I drag the map, the street labels move, but not the satellite map itself. I tried updating Mozilla to 33.0.3, re-started, and the problem persists. I have no problem in Internet Explorer.

In gmaps, satellite view, the street names and the satellite view are not linked. If I zoom in or out, the satellite view remains fixed, while the streets and labels zoom. Similarly, if I drag the map, the street labels move, but not the satellite map itself. I tried updating Mozilla to 33.0.3, re-started, and the problem persists. I have no problem in Internet Explorer.

All Replies (6)

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
more options

I've tried this, but the problem persists. In Safe Mode, as per instructions above, gmaps did work. The street grid names and the satellite image of same, moved together when I zoomed or dragged.

more options

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

more options

This did not solve the problem. That "use hardware acceleration when available" was already checked. I restarted Firefox and the issue still remains.

more options

I have now turned OFF "hardware acceleration", and the problem seems to be resolved. I hope that won't affect other applications I have. Thank you for your help!

more options

You're welcome