Forum Dukungan Thunderbird

Dear Sirs,

Please help why didn’t support China Office 365? We are using China exchange online, but it can’t use Thunderbird login our account. We have ask them, they need the software register to their system, could you register thunderbird to their system? Thanks!

Kin

How do I get Thunderbird working again? (Out since 30.05.24) I am a senior and need easy directions to follow as not tec. savvy. I was an iinet customer - now themessaging.co

I have 2 different yahoo email accounts that I access through Thunderbird. When I added the 2nd account, it changed the SMTP Server Settings "user name" of the 1st one to the same as the new one. I received an error when I tried to send an email from the 1st account, after looking at the settings, i noticed the SMTP user name was wrong. When I changed it on the 1st account, it automatically changed it on the 2nd account as well.

I'm on Thunderbird 115.11.1 on Windows 11. I got an error that there wasn't space to download emails today. My Thunderbird profile shows this:

            121 File(s)    100,867,461 bytes
             24 Dir(s)  455,503,380,480 bytes free

In the startupCache folder File Explorer says that there are 2500 directories, 660 files, and 4.94 TB of content. The last few lines of a dir command show this. Note the weird dates on the directories and garbage names.

06/02/2024 12:15 AM 164,221 startupCache.8.little 08/16/2057 01:32 AM <DIR> }+ 3an^.1q 08/08/1997 03:53 AM <DIR> √µÇ┌╪,Pù. 05/04/1990 02:21 PM 467,310,242 4φ)τ~o╗D.cÖê 04/24/2063 05:53 AM <DIR> ╤fεª╫s₧&.╘rα 02/08/2083 12:31 AM 2,596,407,552 «-╞┐I┤U.`xs 10/22/2020 06:59 PM <DIR> *¼²Ñ▐'╣.░╦ 03/06/2078 11:59 AM 3,915,121,951 n│ê/ë∞3Γ.f└ï The parameter is incorrect.

     <DIR>          πºaîí├

▌.»δ The parameter is incorrect.

        333,948,754 Åô␦╖w6ùƒ.x▐

The parameter is incorrect. j]j.╥QwDIR> Φπ═ The parameter is incorrect.

     <DIR>          ╒0q≡ó,.@{¥
            660 File(s) 2,708,943,115,907 bytes
            664 Dir(s)  455,496,040,448 bytes free

What is the best way to clean this up?

When I try to switch profiles, I get the following error: An unexpected error has prevented your changes from being saved. I have been messing around with this on and off for a couple of months. I uninstalled Thunderbird and re-installed with no luck. This error is not allowing me to switch to a profile that I have had for over 20 years and I have lost all my Local Folders, quite disturbing. I found a similar thread here, but no solution. Thanks, Paul

Hi I am having problems with Thunderbird, i’m not sure if it’s to do with a windows 11 update or something else. Thunderbird is not responding also at the start of the ‘not responding’ emails from one of my accounts disappeared and then gradually started to reappear but didn’t get up to date and now just not responding st all. I have tried various things to resolve this, uninstalling and reinstalling Thunderbird, doing this and opening my pc in safe mode, doing this and opening Thunderbird in safe mode. Deleting and reinstalling the latest windows 11 update, reinstalling the latest Thunderbird update. I don’t know what to try next? I read somewhere to delete your profile, after saving it, and getting a new profile but no idea how to do this. Any help appreciated.

I am using Thunderbird version 115.7.0(64-bit).

The Inbox is 15.5 GB in size as shown in the attached image file,Inbox Size.Jpeg.

The Inbox folder is not displayed as the attached image file,Folders.jpeg, indicates.

Please provide me with a solution to this problem.

I have been using Thunderbird for probably greater than 15 years (back when I was in college). The last couple of years I have noticed an issue of when deleting multiple emails that has gotten progressively worse, where the entire application will hang in "Not Responding". For a test, I just deleted a batch of emails from the last month (newsletters, notifications, etc), it was 113 messages, and froze the application for more than six minutes. This was on my hotmail account but the same happens for my other accounts as well (all configured as IMAP). The issue has persisted through uninstall/reinstalls and even across a replacement computer. No extensions are installed.

Any thoughts?

Hi I keep getting this error I know for a fact my password is correct, i can sign into hotmail.com just fine.

Why do I keep getting this popup?

Hello, Thank you for helping me with my email problem today. The issue that I am having is that whenever I try to send email from 2 - of my 3 - email addresses I get the following error messages-

Message from electric@triad.rr.com email.

""electric@triad.rr.com sender rejected. The email address you are sending as must match the email address you used to auth.. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your accound settings and try again.""

message from aristot@triad.rr.com email.

""aristot@triad.rr.com sender rejected. The email address you are sending as must match the email address you used to auth.. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your accound settings and try again.""

I did read and try the various suggestions that this forum made to someonme in reference to a similar problem. The emails did appear to match in settings for SMTP and I think I temporarily turned off my virus protection software. However none of these actions have solved my problem.

If someone would please make some more recommendations I would greatly appreciate it.

Thank you,

I previously enquired and was given a ticket number 150321. I later replied to say that the problem had gone away. This proved to be very short lived. The problem is that drop-down menus are blank. Thus clicking on "New Message" button produces a minimised blank dialog. Thus I am unable to send new e-mails. Clicking on other links such as help, tools, file etc produces narrow blank dialogs. I am able to continue receiving and reading incoming e-mails. Re-starting the computer sometimes produces a short term improvement. I am using an AMD 6 core CPU 32-bit operating system, x64-based processor I am trying to use Thunderbird 115.9 on Windows 10. It used to work, but the recent, continuing malfunction might be due to an automatic update, but I was not aware of the version number until the malfunction happened.

Kenneth Whiteley

My email for my domain (Gailfisher@Resourcesforchange.com) hosted by GoDaddy. Has been working correctly for years, but now when trying to send from TB, I get a message to enter password that does not work (it does work on my webhost's platform). Using Windows 10, TB version 115.11.0. BTW, I have another email via AOL that is working just fine on TB. I tried Safe mode -no go I tried following GoDaddy's instructions for IMAP but also did not work. FYI The GoDaddy help desk said: "Please match the server settings with the below server settings. Username Your email address Password Your email account's password Incoming servermail.[your domain name] Incoming ports IMAP - 143 POP - 110 Outgoing servermail.[your domain name] SMTP (outgoing) ports25 (587 or 80 might also work) IMAP use port 143" I tried setting up a new account in TB using email adddress and a new username, but that created the same problem. Here are the relevant screenshots. Thanks for your help!

Hello,

This is more of a puzzling question. I have been receiving multiple daily notices to Compact the Folders, to save 503MB of space. Even after doing a "Compact" I get another request or pop-up to do it again. I even went to the pull down menu and did a "Compact" from there and again less that an hour later another pop-up!! I have upgraded to the latest version 115.8.0 (64-bit) and the same thing happens.

I know I have an option to make the "Compacting" automatic but I am concerned that it will happen constantly and block me from normal usage at the worst time.

The the question is: What am I missing or what is the solution??

Thanks,

Les

Hi, starting with Thunderbird 126.b02 (al least) there are very heavy perfoming issues. Beyond crashes it takes approximatly 10 seconds to open a specific email. Moving to another account is much more difficult: taking itself a much of time it takes supplemental time to open the INBOX.

Despite an Raphael on-dice-graphics I'm running a discrete Radeon RX 6700XT. HDD is far away from being over-lastet or running out of memory

Any ideas? Appreciated. Thx. B.

Edition Windows 11 Pro Version 23H2 Installed on ‎09-‎Mar-‎23 OS build 22631.3593 Experience Windows Feature Experience Pack 1000.22700.1003.0

Thunderbird 125.0 (64 bit)

Since starting my Win 10 Pro computer today, Thunderbird 115.4.2 (64-bit) has been "dead in the water". When it's launched, it posts the customary "Downloading Message 1 of [N]" status report, but then hangs right there, takes 3 or 4 minutes even to (re-)populate the tabs and panes that had been open, doesn't get past the alleged first new msg even in 15 or 20 minutes. When it does populate the Inbox pane, it shows no messages newer than last night just before shutdown. Very sluggish response to cursor, too: for ex. 30 seconds from clicking on a msg title in the Inbox pane to displaying that msg, even longer to bring up Help/About (with "Not Responding" shown in its title bar.)

  I get my mail through gmail's IMAP server but prefer to use Tbird's interface . Thinking there might be something evil about the first msg that was waiting to be downloaded, I used gmail's web interface to review everything new since last night, deleted several msgs that had attachments, then started Tbird again.  No change.  Can't even get Tbird into the "Work offline" state because it attempts download-of-new-msgs immediately after being started.
  The only consistently effective way I have found to STOP the hung Tbird is through (Classic) Task Manager's "Processes" list, which usually shows five or six "thunderbird.exe" instances.  After selecting whichever has the largest memory allocation I click on "End Process."
  This all "feels like" a bollixed internal state.  Does Tbird store internal-state information in its own file, or is it buried in the Registry?   If I attempt restoration from a backup, which files are needed; or is that unwise?
 I see there is a mid-April update available to 115.10; would installing it reset current messed-up internal state, or will that already messy situation prevent the update?   Is there any risk of losing my Inbox, Sent, etc contents?

Thanks!!!

Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) mail.cp.co.id failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.