Firefox Community Forum

My primary email that I used for my FireFox account was discontinued years ago and I no longer have access to it. I need to add my new email address, but the settings will not allow me to until I input the confirmation code that is sent to my discontinued email address. How do I fix this?

I have the same issue as this guy https://support.mozilla.org/en-US/questions/1402931#question-reply Exceptions. I have a new Dell pc and my Mozilla browser is 118. I have had this issue from the time that I purchased the new pc and attached it to my old Dell monitor. I've had Dell and Geek Squad involved both before and after I found this guy's fix in the Mozilla faq's. Before finding that I have had the new pc checked, the old and new monitor checked. All turned out fine system wise. So first suggestion from Dell - new cord - HDMI to VGA - didn't help. New monitor. Didn't help. Finally after much purchasing of technology and no changes a Dell tech was on using Edge browser. I realized that the monitor was perfect and told them so. So they tried Chrome and still the monitor text was fine. Firefox - back to blotchy. That's when I did the search in Mozilla faq's and found this other issue and "fix". I talked a Geek Squad tech into changing my display setting to "Extend Display" in Windows. Text totally disappeared from the monitor. So I've run out of options other than to set up everything under Chrome or Edge which I really don't want to do. But I may have to. In the meantime I've proved that I didn't need a new monitor or a new cord.

The image below is a camera picture of text on the monitor.

Help!!!

Whenever I try to sign into any Google site whether it is Gmail, Google, Youtube. or even signing into a site with a google account like Pinterest I get sent to the google help page taking about clearing cache & cookies. Even from there when i click sign in it just refreshes the page never actually taking me to the sign in page.

I recently purchased a Sandisk Ultra Flair flash drive because I wanted to password protect some files. The flash drive requires me to download the Private Access software from the Western Digital web site. When I try to do this the Mozilla browser states "Malicious Download Detected" and cancels the download. Does anyone have any suggestions? I went to the Privacy and Security part of Settings, and unchecked the Deceptive Content setting, but Firefox still would not let me download the software. Perhaps the change to the setting I tried did not register in Settings, but here I am asking for your help. Thanks.

My Firefox browser always shows nine icons for sites I regularly visit. That's nice. Lately, though, icons for sites I do not want keep popping up displacing ones I do. I delete them and get my favorites back but it's really annoying. Can you stop this?

Today, out of the blue, my email screen adjusted itself to be very, very tiny. I almost need a magnifier to read it! I cannot find how to put it back to normal!

Please help!

I have removed and downloaded Firefox for windows 10 4 times. each time i try to run it I get the following error "The file or directory is corrupted or un-readable"

[email removed from public]

I use private browsing mode exclusively. For years I've used Tools > Settings > Privacy & Security > Clear Data > Clear > Clear Now to clear the history, cache, cookies and so on during a session without having to close the browser, or so I thought. However, yesterday I ran into a situation (dealing with tech support for software) where it became painfully obvious that that process was NOT clearing out the history. So, a couple of questions:

1. Why, why, does it take 6 clicks to do that, instead of, say, just one click on a button on the toolbar?

2. Why didn't that clear out everything?

3. Where can I look to see whether all that stuff is cleared?

Thanks.

I have cleared the cache, cookies and history. I can use Google Chrome just fine, but do not want to. They only way that I can get to any website is via Troubleshooting Mode. This is getting quite frustrating. I see that others are having the same problem. I use the Standard for browsing. This has been going on for a couple weeks. At first, I tried to get it to work by changing to No Proxy, it was working. Then it did not. I have read through what others are going through and they seem to have the same problem. There has to be some way to fix this. I even ran a complete virus scan that takes up to 10 minutes, and it did not find an issue, so I think this is a major bug on the Moz://a side. Any help would be greatly appreciated. You guys are the best!! Thank you.

I am unable to use my bill pay with my bank using Firefox browser. However, I am able to use it logging on with Microsoft Edge. What has changed with Firefox recently? This has only become a problem as of today.

I don't know if you can help, Miscrosoft is useless so have given up on them. For some days now I've been getting a grey box with red printing appearing repeatedly on my screen, right in the centre. Try as I might I cannot get it to stop. It could have something to do with videos as today it started appearing after I looked at a video on Twitter. I have included a photo of the box Weirdly, I can't take a screen shot of it - it comes up blank and also, the cursor disappears behind the box and is invisible.

If you can't help could you point me to where I might get help please?

Thank you. Jenny

I use Firefox web browser, my OS is Windows 10 pro. I am the webmaster for site http://eckankarinoklahoma.org. When I revise and update the website pages, Firefox does not recognize the changes made until I hit the reload (renewal) button to the right of the address. However, when there is no reload button for a page, Firefox never will recognize the changes that have been made until I delete my browsing history. It appears to be read web history pages. I've tried everything, from reloading the page to getting out of the site and returning, etc. to get Firefox to recognize the changes but it will not. Like I said, the only way I can get it to recognize the changes is to delete my history, which is a real pain. The page that doesn't have a reload button is a password protected page. See site mentioned above and click left hand menu item "Members Login here." However, by visiting this page you won't be able to see the problem until you have visited it, and then again after it has been revised. The only revision made to this page is the date in the label asking for the password. The password works fine, it's just that the label never updates and this is important for users to know in which article to find the password. Sorry for the wordiness of this, but I hope you get the idea of the problem.

After Firefox updated my browser version to 129.0, my username and password no longer work on my credit card website. I contacted tech support at the credit card banking site through a live phone call. I told them about the upgrade and also that I can use Firefox on my iPhone to login successfully. I don't know what version is currently on my iPhone but it does work there. This problem is specifically on my Mac Mini. I also can login using same password and username on the Mac through Safari. Their tech support said the problem is with that version (129.0) Firefox web browser. What say you? Thanks.

Hello. I am not familiar with this end to end encryption that Facebook now does for Messenger but now when I try to use Video Calling/Chat it tells me it is not supported by my browser, Firefox. I have never had any problems with it before. Is there a fix? Thanks

When I receive an email that has a link, Firefox opens without any of my settings. This also happens with Firefox pop-ups, which indicate I don't have certain products, such as Web Advisor, even though I do.

I guess the first question is why a new iteration of Firefox is opened when I already have it running.

Every time I use YouTube on Firefox it feels like a mental torture. It starts off with micro-stutters initially - annoying but nothing crazy. After some time the loading speed of the website and the videos themselves increase dramatically. And eventually it becomes unusable:

• Scrolling feels like the website is running at 30 fps
• The videos take several seconds to load
• It also takes multiple seconds to catch up when you select a specific moment of the video

The only solution so far has been restarting Firefox entirely, just close and open and pray. Then the problem comes back after some time.

Solutions I Tried:

• Disabling AdBlock (didn't work)
• Enabling Hardware Acceleration at all time (didn't work)
• Uninstalling unwanted Extenstions (didn't work)

All of these problems disappear when using Chrome or Edge.

Sometimes drag functionality stops working. I can't grab a tab to move it to another position or to a new window. (Holding left click on the tab and moving the cursor does nothing). Also, re-merging the tab with another firefox window stops working. (Dragging a tab to a firefox window from another firefox window doesn't merge them. It does nothing) I can right click on the tab and select Move to move it to a new window but dragging stops working. I have to close Firefox and start it again (sometimes twice), then dragging starts working again. This happens multiple times a day. I am on Linux Mint and the version is 126.0 (64-bit). This problematic behavior has only recently began.

How do I get the + sign back on my tabs? After latest update I can only close tabs instead of opening new tab, and I am talking about after opening several tabs. When I have seven tab open, I have to do ctrl+t to open new tab instead of just clicking on the + sign that use to be at end of tabs. Yes, I do use custom settings. This happened before but I was able to fix by going to tabs under about:config, but it seems the setting is no longer there.