Firefox Community Forum

I purchased "Lifetime Video DownloadHelper" Sept 15, 2024 for $28.50. I installed it for the first time May 10, 2023 in/on Firefox and enjoyed it until it stopped working a few months ago. Can someone help me retrieve my purchase info like registration number and help me learn how to get it to work as it did for the last 6 months? It seemed to run only (or best) on Firefox my preferred Browser.

Video DownloadHelper icon still appears in Firefox, but is shaded (colors no longer show) and indicates no media present.

I have reinstalled "Video DownloadHelper" several times to no avail.

Please do what you can to help me get "Lifetime Video DownloadHelper" working again. It has helped me to gather some wonderful music (and many other kinds of videos).

Best Regards,

Jim Challender [edited out private address, email and phone# from public community support forum]

my Extension wallet (metamask) is not being open on this browser. this wallet was connected on "paericle network" tesnet project. i need to open my wallet. pleasse check it.

Hello There.

I'm using the "Port Authority" extension on my windows PC, it is looking very good. I was hoping to add it to my Android Firefox but cannot find it, is it available for Android?

Many thanks Dermot

why is it that ever since the FORCED update crap, i can no longer have ad blockers? why am i now FORCED to watch ads for videos as short as 1 minute 52 seconds?

WHAT THE HELL IS GOING ON WITH YOU GUYS AT MOZILLA? firefox USED TO BE something i would recommend to people but, now that i can no longer have facebook container, any ad blockers or anything else for privacy, i dont see no reason to recommend firefox any longer. if i have to continue waiting 10-15 minutes for a 5 minute video to load just so the ads can load first, and i can no longer have ANY privacy online, there is no need for me to continue using firefox because i can go through the EXACT SAME BULLCRAP USING google or internet explorer, i can have the SAME amount of time and bandwidth WASTED on ads as using google or internet explorer.

i got a message from you guys saying i HAD NO CHOICE but to update or not be able to use the internet, i tried, then you guys sent me the message that i can NOT update for windows 7 (even though your site said windows 7 CAN get the up to date firefox web browser) because my computer is TOO DAM OLD! WHY THE HELL DO YOU LIE TO PEOPLE LIKE THAT! NOT EVERYONE CAN AFFORD THE COST OF A NEW COMPUTER EVERY TIME WE TURN AROUND! ESPECIALLY US WHO ARE DISABLED AND ARE ON A FIXED INCOME!

IF I WANTED TO WATCH SO MANY ADS, I WOULD GET A SATELITE DISH AND WATCH THE PARAMOUNT NETWORK!

NO privacy while web browsing? so you guys are just letting facebook track me online now! what the hell?? not to mention 300 ADS instead of seeing what my friends post to face book or the pages i am following!

want me top stay with you guys for a web browser? then i need the ad blockers add-ons and privacy ad-ons back!

ps. word of mouth spreads pretty fast!

I’m using old firefox version 55.0.3 because it supported imacros 8.9.7 but now when I load the extension file it says the file is corrupted. Is there anyway I can use the extension?

Hello, i am wondering about the blocking of extensions on "Quarantined Domains".

Is there a list of them available to explore? Who maintains this list? Can some fishy website admin add his domain to it to block some 3rd party security addons? How can i whitelist a fishy extension on only 1 blocked site without losing the protection?

The faq articles are not really helpful for this.

Recently I've had the Un-welcome experience of Scripts triggered on YouTube, which Over-ride my Installed extensions to Firefox.

I've had YouTube, somehow Disable extensions and refresh the webpage... Without my concent or even an option for concent!

I've even blocked the popup window, which triggers the script which performs this action within another extension... and within 7-10 days Youtube has by passed the bypass that i've employed...

In my opinion a web-browser which allowes for extensions to be installed and run... should Block any and All scripts which try to disable extensions!

I seriously hope this can be looked into asap... or someone in the community has a work around, as my work around (blocking hte window which triggres the script, which disables the extension....) was by-passed within 7-10 days...

I used to think myself a compettent net user, but i'm aged out atm... still if i'm unable to prevent this sh*t and manipulation within FireFox, I doubt the average user or the layman will have a chance in hell of being secure and keeping their chosen extensions running...

This needs looking into ASAP!

Hello 1) How can I stop Google pop-ups? Each time I open a homepage that requires a log-in, a Google pop-up is disturbing and presses me to log-in via Google. This is harassment. I do not want to be harassed. 2) Firefox support: Each time I would like to get an answer, that is what I want, when I ask for support, I have do a lot of work until I get the bottom to contact you. Time is money, for me too. Where is the direct button to ask? 3) When I got an answer from you, is there a way I can store my questions and your answers? Asking and getting an answer by E-mail would be a good solution, but as I learned e-mail is not allowed to contact you. Kind regards, Ernst Kupfer.

I have Dark Reader installed and it works perfectly almost anywhere, but ironically, Firefox' support forum itself comes out all white regardless if it's on or off?

I'm on OpenSuse Leap 15.6 with KDE Plasma 5.27.11.

Dear Firefox Add-ons Team,

I hope this email finds you well.

We have noticed that the review process for Firefox extensions is significantly slower compared to other browsers. For instance, Chrome and Edge typically complete their review within two hours, whereas Firefox takes considerably longer.

When issues arise with our extension, we need to release an updated version as soon as possible. Sometimes, these situations are urgent, and the prolonged review time makes it difficult to provide users with the latest fixes and improvements promptly. This delay negatively impacts the user experience.

We kindly request that you consider optimizing the review process to help developers deliver timely updates and ensure a smoother experience for Firefox users.

Thank you for your time and support. We appreciate your efforts in maintaining the Firefox ecosystem.

Best regards, Coupert Development Team

Last week, all 11 of my Firefox extensions, which I've been using for years, were suddenly disabled. For each I got the same message: "[Extension name] could not be verified for use in Firefox and has been disabled." Following Firefox's instructions, in about:config I switched "extensions.langpacks.signatures.required" to FALSE, restarted my computer, but nothing changed. I tried reinstalling the extension Adblock Plus from Firefox's own list of add-ons, got the message "Installation aborted because the add-on appears to be corrupt." Any idea what's going on and what I can do?? Thank you.

iMac OS 10.11.6 El Capitan; Firefox version 78.15.0esr (64-bit)

On my Macbook Pro — OS 12.7.6 Monterey, Firefox version 136.0.2 (64-bit) — the same extensions work just fine.

Hi! I've tried everything, from refreshing to troubleshoot mode, but it says the same thing, that every installation I try has been adborted due to it being corrupt. It even deleted my previous theme. I'm very stressed, could someone please help? I use Nobara Linux and will include screenshots of the following: My browser is also completely up to date, I just reinstalled. I also followed the guide it said for this issue and deleted extensions.json but couldn't find the others.

It also disappears when I download extensions after verifying and when I click to install again the button won't move before going to the actual add-ons area. Thanks!

Hello, I am experiencing an issue where the MetaMask extension in Firefox is blocking search results on DuckDuckGo. When I disable MetaMask, the search results load properly, but when it's enabled, they do not appear. This problem does not occur in other browsers like Brave.

I have tried:

   Disabling and re-enabling MetaMask.
   Adjusting Firefox's privacy settings.
   Running Firefox in Safe Mode (which fixes the issue but disables all extensions).

Is there a known compatibility issue between MetaMask and DuckDuckGo on Firefox? Any suggestions on how to fix this without having to disable MetaMask?

Thanks in advance for any help!