Firefox Community Forum

My account with you was hacked… my info is now leaked on the dark web. He is now in my phone again for the last two months my account was mcclishcandy144@gmail.com he has ruined my life and right now has made me c lose my job! I put faith in the fact that i thought I was c protected. What I want is some info. Also a way to get the guy who is harassing me by having everything I own and disrupting my entire life! I’m on the verge of filing a law suit

So very recently my main pc was hacked. Long story short, the best I could do was have my Microsoft account suspended. Now I am making new accounts for everything, including here. But my new account is attempting to sync with the old one. I don't want that to happen. I can't sign in to the old one to remove it since I can no longer access it. I am deathly afraid that this account will also be hacked due to it attempting to sync with the old one. Is that possible? And is there a way to remove the old one. I don't think my mind will be at ease till I can have a fresh start. I have requested Microsoft to completely delete the hacked account instead of simply suspending it, but I am unsure if that will do anything here.

Please give me directions as to what I need to do - I'm 83years and not very techy........I would like to remain with my current situation online....please direct....thank you

'When I set up an account with Mozilla, it was working fine, then changed to 2 factor log in. I don't know how to change it back. I would use my own email account (kemartin124@yahoo.com) but EA sets up an entire new account & Iose everything & can't get it back. I've tried to contact EA customer support but can't get a response. It's almost impossible, is there a workaround that could be done to correct it. Please contact me at kemartin124@yahoo.com., I would greatly appreciate anything you can do. I know it was done before. Thanks again.

I can't access my Manage Accounts page. When signed in, I've clicked on 'manage accounts', (via Browser menu, and in Settings) and it opens the error message below. I've tried to open the page on 'troubleshoot mode', restarted Firefox several times, and logged out and in, several times. I'm always getting the same error message. I'm on Windows 10. I desperately need to update my email, as my log in is being deleted and this is the only page to do this from. Can anyone help?

Session Expired Sorry, something went wrong. Please sign out from the browser menu and try again.

I'm having an issue removing a device from the Send to Device list on Firefox for Android. I have logged out of the device via my account settings, have logged out and in of Firefox Sync, and deleted all data held in the Firefox app but the old device is still showing up in the Send to Device list, despite the fact that my account isn't even logged in, so I'm very confused as to why this is happening. Does anyone have any advice or recommended troubleshooting steps? Thanks!

Hallo, "hr Konto und Ihre persönlichen Daten werden am Samstag, 26. Apr. 2025 dauerhaft gelöscht, da Sie nicht aktiv waren. Melden Sie sich an, um Ihr Konto zu behalten Wenn Ihr Konto gelöscht wird, erhalten Sie weiterhin E-Mails von der Mozilla Corporation und der Mozilla Foundation, " diese email habe ich heute erhalten, Absender ist: mozilla accounts@firefox.com da ich seit Jahren problemlos Thunderbird und Firefox verwende, glaube ich, dass es sich um fake handelt. Ist dies richtig? Freundliche Grüße Fischer

Dear firefox,

I accidentally changed the google account email to an email for the website sonicwire (I was using temp mail). I was hopeful because of the password manager but you cant revert the username back to previous saves without going to edit the files (witch doesn't work for me btw) but is there another way through an extension?

yilavij515

I need to figure out how to change my Primary email from [edited]@kvcc.me.edu to [edited]@gmail.com'. I can change everything else easily but I can't see email.

please assist I no-longer have access to this email.

Laura

When you rebranded the Firefox accounts to Mozilla accounts (or maybe during the close of relay??) I accidentally created a second account. How can I merge my accounts or just the account data?

I am auditing my accounts and my MFA codes so that is why I am now finally dealing with this.

Is there any process I can go through to take browsing history and bookmarks from one of my accounts and merge them into another one?

I could even create a new Firefox profile so that it's possible to export this data to import into the other profile, then sync.

If I manually import data, does it overwrite the old data or will they merge together?

Let me know what information you need from me.

Thank you