Firefox Community Forum

Able to sign in to Mozilla account, but cannot find Sync anywhere. Sync is OK on multiple other devices. System also seems unable to load 140.10 esr. Is it possible to sync on esr versions?

i have deleted Firefox and reinstalled it. after logging in with my account i don't seem to have any details with the browser. it is fresh like new. i have tried syncing it but it is still blank as possible

Hey mozilla team,

I have issues with firefox sync as it doesn't sync old search history. Firefox Sync works perfectly for recent search history and chronic, but I imported an old profile (xyz.default) to firefox and logged in with my mozilla account. Started synching so that the old profile's history gets merged with the current one. It doesn't. I can see it in the imported old profile, but if I check history on another device, it's not there (aka only locally but not synced yet).

Is it generally possible to add an existing profile and then syncing it to merge it with the current search history one?

4 rows of links working great and sync killed it all. Data is in the prefs.js file but firefox wont read it how can I fix this? Hours I have been chasing around with ai checking all the settings etc. wth? HOW HARD DOES THIS HAVE TO BE? please help before I uninstall and never come back. Wasted way too much time!

Hi! I have a lot of tabs synced in the mozilla account on a device that I have not connected for a while (forgot it at a place far away). Recently I needed to open some of the tabs and while the device was shown in the account the tabs were not accessible. Isn't that one of the major points of using the sync, to be able to see things between the devices??? My reaction - WTF? It's like the perfect lie - hey look we have your device here.... but it is actually just the name. I am so frustrated about this.... why don't you even talk about this? Why is there no warning that my data is going away??? Why is this decision to delete the synced tabs (not the device but only its tabs) from the account happening without any notice, at a time randomly decided by someone? How is that making sense? Why can't the user be informed and make a decision? I think that's one of the reasons why you lose and lose and lose market share, because you don't care anymore about your users, you think all are idiots and you can make decisions for them and restrict their abilities to manage their experience. I know it is free software but it's getting worse until it will become absolutely irrelevant, please stop smoking whatever you're smoking and make more sense with your decisions to add/remove features and alter functionality. Just one more example of another senseless decision - the time options when I want to clear the history. Just 1/2/4h, since 12am and everything.... I am trying but there's no logic in choosing these intervals and restricting the user to only those.... Another one.... the extensions... it's like a dumb game of hide-and-seek to find their options and manage them or to put their icon on the toolbar or somewhere handy and visible so it can be used as it is supposed to be used.... does not make any sense! Ah yeah and the very very old complaint: WHY did you remove the status bar? Lots of info can be added there and it was VERY useful. This was one of the big "WTF is happening with Firefox?" moments.... only downhill from there. I will probably give up on Firefox if it doesn't come back to actually making sense. Not all users are idiots, give them back the power to use your (still good) software in the way they want, stop taking away features and options. And don't forget the power users, take their options away and they will go away.

I recently switched to Linux on both my laptop and desktop computers, and I have started having an issue where after closing Firefox, the process does not end fully, leading to a Firefox crash notice after a minute or two.

This seems to only happen when I have sync turned on. It always says "syncing..." and never finishes, and logging out of my account or turning sync off fixes this problem. However, I'd really like to be able to use sync across my two systems.

My laptop is running Pop OS, and my desktop is running CachyOS. Making a new account fixed this error for a few days, and now it is happening again.

Here is my newest crash report: https://crash-stats.mozilla.org/report/index/9adbdc82-3cfa-49b7-8bad-e6e590260319

Hi, I just started using Zorin 18 os and downloaded Firefox, signed in, but my bookmarks are not there. I've tried sync and that doesn't work. I've also tried the cmd prompt sudo add-apt-repository ppa:mozzillateam/ppa and it says not found.

Thank you Bonnie McKelvy

i recently switched to zorin os from windows 11 and i noticed my firefox data was gone (despite being signed in + syncing my passwords) could it be my wifi? an unrecognized device? its the same laptop + network so idk what

I have changed operating systems from windows to linux mint. I made sure to sync my profile before uninstalling, but now the profile looks to be empty. there are no saved passwords or bookmarks. This worked when I changed between different windows devices last year, but this time it seems stuck. I will check on a windows device when able, but in the meantime, are there any other ways to troubleshoot this?

I have 3 devices connected to Mozilla account, 2 smartphones and 1 PC and NONE of them are syncing properly, bookmarks sync perfectly and everything else fails miserably. Some part of history does sync but nowhere near the full history. Syncing of open tabs is *completely* broken.

The subject says it all. The "tabs from other devices" are a) Shown as a long flat list of links, not in their individual tabs, which is disappointing b) right click does nothing - doesn't open them as advertised

I have a profil i didn't use since 22 days because computer issues

I need to retrieve ALL my tabs from this device For some issues i could'nt to it all before.

Now, i can see in my firefox profil pge, the profil exist. But if i go to my firefox installed in my new computer, i don't see THIS firefox device with ALL my VERY IMPORTANT tabs.

Is there any way to retrieve them ?

firefox from linux mint 22.3

thx

Hello, After performing a clean install of the OS, I logged in to my firefox account. But it is not syncing the passwords. I tried installing firefox to my phone, also not syninc. I think btw, it is syncing but my passwords are not there. Here is the log: https://pastebin.com/DH0wuERM Any help appreciated, because there were more than 200 passwords there. Thank you

"This profile was previously synced to a different account To keep your data organized and secure, each Firefox profile can only be synced to one account. To sign in using xxx@xxxx.xxx, create a new profile."

So I deleted my old mozilla account since I abandoned the email that it was linked to, but when I tried to sync with my new account I get this. Is there anyway to do this without having to make a new profile?

I tried making a new profile and copy and pasting my profile into the new one, but still get the same pop up. I guess there's something in my profile that says it's been synced before, is there anyway I can find that and delete it or change it?

I moved to the Firefox flatpack after the Debian version couldn't display the code inspector/ web developer tools anymore (it was blank amid other likely javascript-based rendering errors). I only include this context in case some one else has the issue and searches for it.

I want to sync all my tabs from the Debian version to the flatpack version and similar to this solved issue I cannot access those tabs from the firefox view. However I am also unable to access these tabs from the sidebar. I am only able to access these tabs from the account menu but this would have me open each tab individually which is not feasible for me.

Is there a way to fix the "Check your internet connection If you’re using a firewall or proxy, check that Firefox has permission to access the web." error that comes up in both the Tabs from other devices sidebar and Firefox View menu?

Hello, I imported Bookmarks when I came to Firefox from a previous browser. The experience was terrible and challenges still linger. Firefox has come a long way, however UX still seems to be a 2nd class citizen. Bookmarks now has somewhat duplicate directories and this in turn is causing desktop/phone sync doubt and is likely missing bookmarks.

When sync breaks, it is so confusing. How can I simply have a working Bookmarks sync on desktop/phone?

Perhaps there was a challenge when I need Bookmarks to appear in the top bar when a new Tab is opened, as this was contrary to default Firefox settings.

Sync works fine between my Android phone and my devices, in that I can see open tabs on the phone from both devices. But what does not work is sync between the laptop and desktop. They are both listed as connected devices along with the phone, both are signed in, both synch with the phone but neither will sync with the other, so I can't see the open tabs on either device. Is this an issue or is it by design? Thank you.