Firefox Community Forum

In recent weeks when I open my Macbook and go to https://meet.google.com, the page that loads says "404. That’s an error. The requested URL was not found on this server. That’s all we know." The issue is only on Firefox and not Chrome or Safari. When I see the error page, I look at the URL and it has the word "unsupported": https://meet.google.com/unsupported?meetingCode=landing&ref=https://meet.google.com/landing

So I dragged firefox to the trash, reinstalled and the issue persisted. I do not have a VPN. I'm using my own Wifi at home. If I switch to my desktop computer (m2 mac ultra) and go to the same Google Meet URL, I don't get a 404 error on firefox, however no one can hear my microphone any more as of 1 month ago, when I didn't have this issue in the past and I've done everything that everyone has told me to (in order to fix it) and nothing has worked.

Laptop: MacBook Pro 2021, MacOS Sequoia 15.0 Firefox: 13.0.1 (64 bit)

I run G-mail in a Firefox tab. It worked perfectly until 48 hours ago. Now I cannot attach any files to my emails, and Gmail's "Help" is useless. Is there anything in FF which could be preventing this? Any clues as to why GM has turned nasty?

I tried setting every setting to English my region to Canada the browser opens in Turkish with a translate to English box. I go to a website and they are all in Turkish. How can I fix this???

the past 4 producers have told me they cant hear me on google meet when i'm on firefox. it worked fine forever, then no one could hear me and i reported it a bunch and it got fixed. now the issue is back again and its been like for probably 4 weeks now.

zero issues on google meet when i try it on google chrome. Zero issues with zoom. its only when I'm on firefox's google videochat that people cant hear my microphone. feels like a repeat issue of what happened months ago when the issue wasnt with me. it was firefox. I've written to google, I've written to firefox. They've had me try a bunch of stuff and nothing is working. Can anyone help me???? Issue persisted before I went to macOS sequoia 15.0 and still persists with latest os. Firefox 130.0.1 (64-bit). I've bee trying to find a solution for this for weeks now:

-i've gone to "allow applications to access the microphone" that looks fine -i've done a new profile, didnt work -i've cleared the cache, didnt work -i've turned off ad blocker for that page, didnt work. -i disabled extensions on firefox, that didnt work.

please help!!!!!!!

FFX 130.0.1 macOS 15.0 (This has nothing to do with the new macOS 15.0 Sequoia update as I have been using it for a week with absolutely no problems). This is absolutely a problem with Firefox or NextDNS. Thanks for your help in advance.

Woke up this morning and suddenly FFX is timing out when trying to access ANY site. Has been working fine - NO changes made to any settings. This literally came out of nowhere. Seems to be a DNS resolving issue. I get a time out with this error message:

Hello,

After a few days I noticed that the option "open with" on the downloads dialog is always grayed out (see the attached picture).

If I go on the settings and tell the browser to not ask and open directly the file, it opens without any problem... (actually it shows an advertisement saying it is an executable file, but when I dismiss it, it opens)

Here are my system setup: Nom: Firefox Version: 130.0.1 Identifiant de compilation: 20240913135723 ID de distribution: mozilla-deb Canal de mise à jour: release Agent utilisateur: Mozilla/5.0 (X11; Linux x86_64; rv:130.0) Gecko/20100101 Firefox/130.0 Système d’exploitation: Linux 6.1.0-25-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.1.106-3 (2024-08-26) Thème du système d’exploitation: Breeze / Adwaita Binaire de l’application: /usr/lib/firefox/firefox-bin

Does anybody else is having this issue? Any ideas on how can I fix it?

Thanks in advance for all your help,

Best regards, Marc

EDIT: I just tested the behavior on the "base" Firefox-ESR, and it works as expected, as you can see on the 2nd attached file, esr.png... Version: 28.2.0esr Identifiant de compilation: 20240826114743 ID de distribution: mozilla-deb Canal de mise à jour: esr

Dear Firefox Support,

I am experiencing an issue with YouTube and some other websites not loading properly in Firefox. The sites continuously try to load but never fully display. I've attached a video link demonstrating the problem for reference: Video Link Video Link.

Could you please look into this issue? I’ve tried clearing the cache and disabling extensions, but the problem persists.

Thank you for your support.

Best regards,

Whenever i try to upload a file on macOS to Firefox the browser doesn't respond, making me have to force quit it.

I have a MacBook Pro M1 running the latest version. I am not sure what is causing this issue.

I have tried everything ... mime video/ogg doesn't work at all. I started my old Angular application in which i had my camera feed shown (it was working like year or two ago).

So i tried to fix it, first it seemed it just need "muted" and "autoplay" set as parameters in <video> HTML tag. But then it just did not worked at all.

Detailed description: So i have tried use [CanPlayType] With params : "video/ogg" - it returned empty string so it is not supported However when i check your documentation here [Ogg containers] it says it is supported ...

I included picture with working stream and this is a tag i used:

(+ in angular i added mentioned muted and autoplay + load() and play() )

I have tried to transcode to this formats too Theora video and Vorbis audio in Ogg container

   <source src="video.ogv" type="video/ogg; codecs="theora, vorbis"">

Theora video and Speex audio in Ogg container

   <source src="video.ogv" type="video/ogg; codecs="theora, speex"">

Based on this documentation https://www.w3.org/TR/2009/WD-html5-20090423/video.html#attr-source-src

And use them in video tag param. like : type="video/ogg; codecs="theora, vorbis"" or type='video/ogg; codecs="theora, vorbis"' did not work.

(This was one that i used before and always:

--sout '#transcode{vcodec="theo",venc=theora{quality=3},vb="",scale="0.25"} :standard{mux=ogg,access=http,dst=":8753"}' 

that worked before)

Then i tried look up some example of code to just see it doesnt work at all (example of guide with not working video/ogg : https://tekeye.uk/html/html5-video-test-page See/search for "3: HTML5 Ogg Video Test" )

Please refer me to bug report or issue report i can provide any additional information.

(PS. this submit page dont have preview ... why ?)

Starting last night, Microsoft wants me to login with my username and password. However, it will not allow me to input those factors. I have Windows 11 and am using a new desktop cube made by KAMRUI. I detest the control Microsoft is forcing on me. Can I delete my MS account? I don't use their products. Also, I am disgusted by their manipulation and invasion of my privacy. What are my options, in this case?

my tabs are crashing all the time whenever i try to open it.this thing is happening from a month as whenever i try to open some tabs for my work its showing that "gah! your tab just crashed!"...... please sovle this problem as fast as possible

I updated Firefox yesterday and today I cannot access any comment sections on stories (Yahoo). I have re-booted my computer and cleared my cache. I looked at my privacy and security section of Firefox, but couldn't see anything that might affect this. In the past, I sometimes have to re-load the page to access the comments, but that is not working either. Here is the message that shows up: Oops, something went wrong :( We detected some connectivity issues therefore we’re unable to load the Conversation

Comments were working fine before the Firefox update.

Any suggestions?

Hello,

I know this question has already been asked but the contents where a little different and the answer didn't really help me... I noticed this a few times and researched a few times but it didn't help.

Because of performance issues I checked my Task-manager and realized that RAM (and sometimes CPU but RAM ist my main focus) are being used extensively through Firefox: - a lot of Firefox-processes are open - this stays the case when I restart - also if just 1 tab open Now from my research I know I'm not the only one and it's supposed to be normal to some extend. But right now I've got 13 processes open! They are all under C:\Program Files\Mozilla Firefox\firefox.exe Then they are quiet similar: - Contentproc... Channel=xxxx (--> 4 numbers that vary ) - child ID x (--> 1 or 2 number that varys) OR ParentbuildID xxx (a lot of numbers that vary) (From now on I stop putting xxxes for numbers, but there still are numbers everywhere) - then some say IsforBrowser others SandBoxingKind others nothing here - Then they seem to all have prefshandle , prefmaphandle, prefslen, prefmapsixe - Then it varys again: --> For example one process which currently uses 500mb on it's own then says: jsInitHandle, jsInitLen, parentBuildID, win32kLockedDown -appDir.. C:\Program Files\Mozilla Firefox\browser, (then signs and numbers and later) gecko-crash-server-pipe

Please help.

They can't all be okay and necessary, can they? How can I recognize which Processes have which reason? Maybe some extensions are the problem? Maybe some processes are old and can be closed/erased? Anything to do with preferences on homepages or passwords? And if so, which is which? No preference is worth so much RAM to me ^^ But I don't wan't to erase everything on every homepage for nothing or very little mb either ;-)

Oh, yeah so some of those processes use only between 1 and 10 MB, others mostly around 40 MB (10-100 MB) but some of them (right now 3) use between 220 and 470 MB. Right now this sums up to more then 1GB, my only open tab is this Support Tab. It becomes a lot more while using Firefox.

Thanks in Advance.

When visiting a site with a Input=Number field and clicking on it and scrolling nothing happens when it should change the value as if i had pressed up or down arrow.

Hello everyone,

I'm having an issue with Firefox and could use some help. When I use the Babbel application (and sometimes other websites), the page doesn't display at all. Even when I refresh, nothing changes. However, when I open the same link in Google Chrome, it works perfectly.

I tried logging in with a brand-new Firefox account, and the page displays without any issues. So, I suspect that one of my extensions might be causing this problem on my main account.

However, I don't want to delete my cookies because it's really inconvenient to re-enter the passwords for websites I use frequently.

Does anyone have suggestions on how I can identify the extension or setting that might be causing the issue without having to delete my cookies?

Thank you in advance for your help!

At some point Firefox stopped allowing me to drag tabs or bookmarks around. This includes moving tabs around in their order, dragging a tab into a new window, dragging tabs into bookmarks, moving bookmarks around in the browser. I can't drag them around in 'manage bookmarks' either. I can still open and create bookmarks; they are simply much more difficult to place where I want them.

I believe this happened with the last update but it's not a feature I use all that often so it could be older.

I have opened Firefox in safe mode and had the same issue. I have turned off the computer several times since this began.

Any help would be appreciated.

error logs from about:sync-log shown as 727180601302 Sync.Service DEBUG User-Agent: Firefox/130.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.132.0.20240913135723.desktop 1727180601302 Sync.Service INFO Starting sync at 2024-09-24 20:23:21 in browser session sIeDgVGZ_W1G 1727180601302 Sync.Service DEBUG In sync: should login. 1727180601302 Sync.Service INFO User logged in successfully - verifying login. 1727180601303 Sync.SyncAuthManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1727180601303 Sync.Status DEBUG Status.login: success.login => success.status_ok 1727180601303 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1727180601303 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1727180601303 Sync.SyncAuthManager INFO Getting sync key 1727180601303 FirefoxAccounts DEBUG getOAuthToken enter 1727180601303 FirefoxAccounts TRACE getCachedToken returning cached token 1727180601303 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1727180601303 Sync.SyncAuthManager INFO Getting a sync token from: https://token.services.mozilla.com/1.0/sync/1.5 1727180601303 Sync.SyncAuthManager DEBUG Getting a token using OAuth 1727180601303 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: https://token.services.mozilla.com/1.0/sync/1.5 1727180601303 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1727180601322 FirefoxAccounts DEBUG FxAccountsWebChannel registered: account_updates with origin https://accounts.firefox.com 1727180601347 FirefoxAccounts INFO fetching updated device list 1727180601370 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/devices?filterIdleDevicesTimestamp=1725366201347 1727180601415 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1727180601523 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/attached_clients 200 1727180601523 Hawk DEBUG (Response) /account/attached_clients: code: 200 - Status text: 1727180601523 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -1523 1727180601603 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/devices?filterIdleDevicesTimestamp=1725366201347 200 1727180601603 Hawk DEBUG (Response) /account/devices?filterIdleDevicesTimestamp=1725366201347: code: 200 - Status text: 1727180601603 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -1603 1727180601603 FirefoxAccounts INFO Got new device list: 18855ac0670157a31f0c4278650a990a, 3b05d6b0a91a190170243c37313db9ae, 88ad4f84efd1983ed09e339cdab67ce8, ab6a14321ec554c6b4088ae7d4e3a775, bff67cda43eb2e518a2f4ef4fabf76a3 1727180601604 FirefoxAccounts DEBUG FxAccountsPush loading service 1727180601604 FirefoxAccounts DEBUG FxAccountsPush initialized 1727180601755 FirefoxAccounts TRACE Getting command keys: https://identity.mozilla.com/cmd/open-uri 1727180601755 FirefoxAccounts TRACE Getting command keys: https://identity.mozilla.com/cmd/close-uri/v1 1727180601755 FirefoxAccounts TRACE Our push subscription looks OK 1727180601755 FirefoxAccounts INFO updating the cache 1727180602206 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 1727180602207 Sync.RemoteTabs INFO Doing a tab sync. 1727180602207 Sync.Service DEBUG User-Agent: Firefox/130.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.132.0.20240913135723.desktop 1727180602207 Sync.Service INFO Starting sync at 2024-09-24 20:23:22 in browser session sIeDgVGZ_W1G 1727180602207 Sync.Service DEBUG In sync: should login. 1727180602207 Sync.RemoteTabs INFO Generating tab list with filter 1727180602207 Sync.Service DEBUG Exception calling WrappedLock: LockException: Could not acquire lock. Label: "service.js: login".(resource://services-sync/util.sys.mjs:43:5) JS Stack trace: LockException@util.sys.mjs:43:5 throwLockException@util.sys.mjs:127:11 WrappedLock@util.sys.mjs:141:15 WrappedCatch@util.sys.mjs:112:27 login@service.sys.mjs:1052:66 sync/<@service.sys.mjs:1330:26 WrappedCatch@util.sys.mjs:112:27 sync@service.sys.mjs:1338:7 1727180602207 Sync.Service INFO Cannot start sync: already syncing? 1727180602207 Sync.Service DEBUG Not syncing: login returned false. 1727180602217 Sync.RemoteTabs INFO Final tab list has 0 clients with 0 tabs. 1727180602717 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1727180603044 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1727180604589 FirefoxAccounts INFO Polling device commands. 1727180604589 Sync.Service DEBUG User-Agent: Firefox/130.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.132.0.20240913135723.desktop 1727180604589 Sync.Service INFO Starting sync at 2024-09-24 20:23:24 in browser session sIeDgVGZ_W1G 1727180604589 Sync.Service DEBUG In sync: should login. 1727180604590 Sync.Service DEBUG Exception calling WrappedLock: LockException: Could not acquire lock. Label: "service.js: login".(resource://services-sync/util.sys.mjs:43:5) JS Stack trace: LockException@util.sys.mjs:43:5