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How do I remove HP SimplePass from my toolbar?

  • 5 balas
  • 27 memiliki masalah ini
  • 12 kunjungan
  • Balasan terakhir oleh brettz9

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I recently purchased a ENVY dv6 with the HP Simple Touch/Touch Pass feature. It has added a "simplepass" feature to my toolbar at the top right. I have tried to disable the feature in my plugins addon menu, but it still remains. I have removed the icon in the customize menu, but it returns when I restart firefox. Any help?

I recently purchased a ENVY dv6 with the HP Simple Touch/Touch Pass feature. It has added a "simplepass" feature to my toolbar at the top right. I have tried to disable the feature in my plugins addon menu, but it still remains. I have removed the icon in the customize menu, but it returns when I restart firefox. Any help?

Semua Balasan (5)

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There might be a corresponding extension, which is the kind of add-on that usually affects your toolbars.

orange Firefox button (or Tools menu) > Add-ons > Extensions category

Can you find a logical candidate there and disable it?

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Jscher, no; there are no extensions either (its so new I havent added anything). The Add-ons manager, the internet options and even the simplepass options do not have options for me to remove the icon.

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Firefox stores toolbar customizations in a file that sometimes becomes corrupted. You might try renaming that file so that Firefox returns to the default settings for toolbar layout. Here's how:

(1) Open your personal settings (AKA Firefox profile) folder

Help (or Alt+h) > Troubleshooting Information > "Show Folder" button

(2) Switch back to Firefox and exit the program (e.g., File > Exit)

(3) Wait a few moments for Firefox to finish updating files in your settings folder, then rename localstore.rdf to something else, like localstore-bad.rdf or localstore.old. Alternately, you can delete the file.

(4) You're done with your profile folder and you can restart Firefox now.

Does HP manage to reinsert itself?

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Yes. I've checked to make sure both firefox and HP are updated. I have a simple touch on my work PC and that does not have the same issue

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I solved it by following the steps provided by @jscher2000 and then removing C:\Program Files (x86)\Mozilla Firefox\distribution\bundles\websitelogon@truesuite.com