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Cannot start Firefox on iOS

alorvao
alorvao
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Hello, today I could not launch Firefox on my Mac. Because this is a corporate machine from Kyndryl, I downloaded from Kyndryl App Store, I have rebooted the systems, I have updated iOS to last version, but still haven't solved the issue. This is the situation: Firefox is installed, I click to launch it, I am asked to authenticate with MFA I authenticate correctly, and Firefox just sits at the dock bar jumping, then stops jumping, and nothing else happens. I repeated the process several times, made several reboots, nothing changed. Can you suggest a solution?

Hello, today I could not launch Firefox on my Mac. Because this is a corporate machine from Kyndryl, I downloaded from Kyndryl App Store, I have rebooted the systems, I have updated iOS to last version, but still haven't solved the issue. This is the situation: Firefox is installed, I click to launch it, I am asked to authenticate with MFA I authenticate correctly, and Firefox just sits at the dock bar jumping, then stops jumping, and nothing else happens. I repeated the process several times, made several reboots, nothing changed. Can you suggest a solution?
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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
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Wow, that looks like a highly customized launch procedure. Does the company have any support staff that might be able to replicate and investigate this?

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James (On Vacation)
James (On Vacation)
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  • Top 10 Contributor
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alorvao, just so you know, this product section of the support forum you posted this thread in is for "Firefox for iOS (on iPhone/iPad)" as your Mac has macOS. To post in the Firefox you use https://support.mozilla.org/en-US/questions/new/firefox/form


I would move this thread to the (desktop) Firefox section however a Mozilla Agent already processed this and due to a bug yet to be fixed, I cannot move this thread now.

Edit: Mods can now move threads that have been processed by a agent. Moved to (desktop) Firefox section.

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