Hi Nancy, CAPTCHA tests are used by websites to make sure you are a real person rather than a "bot." Some sites do this to everyone, while others only show them if certain features of your browser or your browsing look unusual. As a test, you could try clearing the site's cookies between sign-ins, in case cookies left from the previous session look suspicious. However, if the site uses multi-factor authentication, this probably would be more annoying than what you're dealing with already. If you want to try it: While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that. Firefox will ask you to confirm; go ahead and confirm. Then reload the page bypassing the cache (Ctrl+Shift+R or Shift+click the Reload button on the toolbar) and sign in. Any improvement?