Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

How to Test Account Recovery Key and View 2FA Recovery Codes

  • 1 balas
  • 0 memiliki masalah ini
  • 8 kunjungan
  • Balasan terakhir oleh cor-el

firefox2280
firefox2280
more options

Hi, I have recently reset my phone and lost all my Google Authenticator codes. This required me to jump through a lot of hoops to get access back to all of my accounts (I'm still in the process for some accounts). On one occasion, I had backup recovery codes, but they weren't working. I noted that some organisations have the ability to view your recovery key and codes, and others don't. Does Firefox have the ability to do this so that users know that if something happens, they will be able to recover? If not, is this something they can implement?

Kind Regards, M.

Hi, I have recently reset my phone and lost all my Google Authenticator codes. This required me to jump through a lot of hoops to get access back to all of my accounts (I'm still in the process for some accounts). On one occasion, I had backup recovery codes, but they weren't working. I noted that some organisations have the ability to view your recovery key and codes, and others don't. Does Firefox have the ability to do this so that users know that if something happens, they will be able to recover? If not, is this something they can implement? Kind Regards, M.

Semua Balasan (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that you only need one of the many recovery codes you are offered to save if you enable 2FA on a website. The recovery key is used for if you forgot the password of the Firefox account. You can consider to backup the otpauth:// link to be able to regenerate the TOTP entry. Mozilla doesn't keep a copy of the otpauth:// link or recovery key/codes and your only option is to create a new account in case of 1FA issues.