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Getting the error "SSL_ERROR_RX_RECORD_TOO_LONG" when attempting to access multiple different sites, sometimes goes away with refresh but sometimes prersists.

Kirimkan

As stated in question, I've recently started getting the message "SSL_ERROR_RX_RECORD_TOO_LONG" when attempting to access various website intermittently. Sometimes reloading the page fixes it. Sometimes it doesn't. Error is only occurring in Firefox, not other browsers.

As stated in question, I've recently started getting the message "SSL_ERROR_RX_RECORD_TOO_LONG" when attempting to access various website intermittently. Sometimes reloading the page fixes it. Sometimes it doesn't. Error is only occurring in Firefox, not other browsers.

Pilih solusi

UPDATE: This issue has been added to the support article: https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message#w_avast-and-avg-security-products


Hi brown192, reports of this error have increased lately, and also that it can be intermittent. This is puzzling.

When you reload bypassing the cache does that make any difference? You can use either:

  • Ctrl+Shift+r
  • Shift+reload button

Alternately, you could test in a private window, which doesn't share cache or cookies with regular windows.


The only workaround I've seen mentioned so far was to turn off support for the newest and most secure connection protocol, TLS 1.3. Perhaps some sites or some intermediaries (security filters?) return data to Firefox that it finds invalid when this is enabled (TBD). To try that:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk.

(2) In the search box above the list, type or paste TLS and pause while the list is filtered

(3) Double-click the security.tls.version.max preference to display a dialog where you can edit the value from 4 to 3 (or in other words, from TLS 1.3 to TLS 1.2). Then click OK.

If you reload the problem page, will it connect?

If you discover sites that respond to that workaround, could you share the URLs? Someone needs to study them and see what's going on.

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  • Shockwave Flash 21.0 r0

Aplikasi Lainnya

  • Firefox 61.0
  • Perantara Pengguna: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:61.0) Gecko/20100101 Firefox/61.0
  • URL Dukungan: https://support.mozilla.org/1/firefox/61.0/WINNT/en-US/

Ekstensi

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  • Amazon Assistant for Firefox 10.1805.2.1019 (abb@amazon.com)
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jscher2000
  • Top 10 Contributor
7674 solusi 62502 jawaban

Solusi Terpilih

UPDATE: This issue has been added to the support article: https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message#w_avast-and-avg-security-products


Hi brown192, reports of this error have increased lately, and also that it can be intermittent. This is puzzling.

When you reload bypassing the cache does that make any difference? You can use either:

  • Ctrl+Shift+r
  • Shift+reload button

Alternately, you could test in a private window, which doesn't share cache or cookies with regular windows.


The only workaround I've seen mentioned so far was to turn off support for the newest and most secure connection protocol, TLS 1.3. Perhaps some sites or some intermediaries (security filters?) return data to Firefox that it finds invalid when this is enabled (TBD). To try that:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk.

(2) In the search box above the list, type or paste TLS and pause while the list is filtered

(3) Double-click the security.tls.version.max preference to display a dialog where you can edit the value from 4 to 3 (or in other words, from TLS 1.3 to TLS 1.2). Then click OK.

If you reload the problem page, will it connect?

If you discover sites that respond to that workaround, could you share the URLs? Someone needs to study them and see what's going on.

'''UPDATE:''' ''This issue has been added to the support article:'' https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message#w_avast-and-avg-security-products ---- Hi brown192, reports of this error have increased lately, and also that it can be intermittent. This is puzzling. When you reload ''bypassing the cache'' does that make any difference? You can use either: * Ctrl+Shift+r * Shift+reload button Alternately, you could test in a private window, which doesn't share cache or cookies with regular windows. ---- The only workaround I've seen mentioned so far was to turn off support for the newest and most secure connection protocol, TLS 1.3. Perhaps some sites or some intermediaries (security filters?) return data to Firefox that it finds invalid when this is enabled (TBD). To try that: (1) In a new tab, type or paste '''about:config''' in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk. (2) In the search box above the list, type or paste '''TLS''' and pause while the list is filtered (3) Double-click the '''security.tls.version.max''' preference to display a dialog where you can edit the value from '''4''' to '''3''' (or in other words, from TLS 1.3 to TLS 1.2). Then click OK. If you reload the problem page, will it connect? If you discover sites that respond to that workaround, could you share the URLs? Someone needs to study them and see what's going on.

Diperbarui oleh jscher2000 pada

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philipp
  • Top 25 Contributor
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5114 solusi 22652 jawaban

i would try to disable avast from meddling with ssl connections like described in How to troubleshoot "Your connection is not secure" error codes on secure websites

i would try to disable avast from meddling with ssl connections like described in [[How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites]]
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Suara Membantu

Currently misbehaving site for me: gmail.com

Bypassing cache and loading in private window both attempted without success.

Dropping to TLS 1.2 *does* fix the problem. Tested multiple times switching back and forth. With security.tls.version.max value set to "4" gmail will not load. With value set at "3" it loads properly. I'll leave it at "3" for now and see if I happen to run into any more sites causing problems. Error has been happening for about a week, but gmail today was the first time it continued to persist beyond a few reloads.

Currently misbehaving site for me: gmail.com Bypassing cache and loading in private window both attempted without success. Dropping to TLS 1.2 *does* fix the problem. Tested multiple times switching back and forth. With security.tls.version.max value set to "4" gmail will not load. With value set at "3" it loads properly. I'll leave it at "3" for now and see if I happen to run into any more sites causing problems. Error has been happening for about a week, but gmail today was the first time it continued to persist beyond a few reloads.
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jscher2000
  • Top 10 Contributor
7674 solusi 62502 jawaban

Gmail supports TLS 1.3 (screenshot attached), so perhaps it is Avast Web Shield or a different intermediary which is causing the problem.

Gmail supports TLS 1.3 (screenshot attached), so perhaps it is Avast Web Shield or a different intermediary which is causing the problem.
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Tanggal pertanyaan

Perhaps. Still seems like a problem on the Firefox side given that the error doesn't occur with other browsers. I'm also not sure why switching to TLS 1.2 would fix the problem if it was from the Avast web shield, but that's well beyond my technical knowledge.

Perhaps. Still seems like a problem on the Firefox side given that the error doesn't occur with other browsers. I'm also not sure why switching to TLS 1.2 would fix the problem if it was from the Avast web shield, but that's well beyond my technical knowledge.
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jscher2000
  • Top 10 Contributor
7674 solusi 62502 jawaban

Hi brown192, I think we're all still trying to sort this out.

When you have a "man in the middle" like a security filter or proxy server, there actually are two connections: one from Firefox to the intermediary, and one from the intermediary to the website. They could use different protocols, different ciphers, etc.

Maybe I'll find an old computer I can load Avast on and see whether I noticed anything strange.

Hi brown192, I think we're all still trying to sort this out. When you have a "man in the middle" like a security filter or proxy server, there actually are two connections: one from Firefox to the intermediary, and one from the intermediary to the website. They could use different protocols, different ciphers, etc. Maybe I'll find an old computer I can load Avast on and see whether I noticed anything strange.
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Ruskie 1 solusi 18 jawaban

jscher2000 said

Hi brown192, reports of this error have increased lately, and also that it can be intermittent. This is puzzling. When you reload bypassing the cache does that make any difference? You can use either:
  • Ctrl+Shift+r
  • Shift+reload button
Alternately, you could test in a private window, which doesn't share cache or cookies with regular windows.

The only workaround I've seen mentioned so far was to turn off support for the newest and most secure connection protocol, TLS 1.3. Perhaps some sites or some intermediaries (security filters?) return data to Firefox that it finds invalid when this is enabled (TBD). To try that:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk.

(2) In the search box above the list, type or paste TLS and pause while the list is filtered

(3) Double-click the security.tls.version.max preference to display a dialog where you can edit the value from 4 to 3 (or in other words, from TLS 1.3 to TLS 1.2). Then click OK.

If you reload the problem page, will it connect?

If you discover sites that respond to that workaround, could you share the URLs? Someone needs to study them and see what's going on.

Hi jscher2000, you solution about tls max worked (while the cache bypass didn't). In my case I experienced that with www.google.it, simple as that. :)

''jscher2000 [[#answer-1125071|said]]'' <blockquote> Hi brown192, reports of this error have increased lately, and also that it can be intermittent. This is puzzling. When you reload ''bypassing the cache'' does that make any difference? You can use either: * Ctrl+Shift+r * Shift+reload button Alternately, you could test in a private window, which doesn't share cache or cookies with regular windows. ---- The only workaround I've seen mentioned so far was to turn off support for the newest and most secure connection protocol, TLS 1.3. Perhaps some sites or some intermediaries (security filters?) return data to Firefox that it finds invalid when this is enabled (TBD). To try that: (1) In a new tab, type or paste '''about:config''' in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk. (2) In the search box above the list, type or paste '''TLS''' and pause while the list is filtered (3) Double-click the '''security.tls.version.max''' preference to display a dialog where you can edit the value from '''4''' to '''3''' (or in other words, from TLS 1.3 to TLS 1.2). Then click OK. If you reload the problem page, will it connect? If you discover sites that respond to that workaround, could you share the URLs? Someone needs to study them and see what's going on. </blockquote> Hi jscher2000, you solution about tls max worked (while the cache bypass didn't). In my case I experienced that with www.google.it, simple as that. :)
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