Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Firefox crashes

EduardoMartinez
EduardoMartinez
more options

I use Mozilla Firefox to check my emails from the mail platform IBM Verse (https://apps.na.collabserv.com/). Some times when I open Office attachments or PDF files, Firefox closes unexpectedly. After restarting Firefox I can open the document, but in other cases the problem still happend, in other cases Firefox crash unexpectedly without doing anything. I started Firefox in SafeMode, removing the profile, disable all add-ons but the problem still happend. I updated my Windows 8.1 professional, I updated all device drivers and still have the same problem.

bp-bfdf739b-25e1-478b-bf74-f20aa2161027 bp-fc039b00-dcbc-4dea-9fa2-4e1a52161027 bp-ead41248-7adc-4869-8113-7b5ed2161027 bp-c744df0b-84f2-4075-8ce3-2ae112161027 bp-8df3f1bc-59e1-45de-994b-bafce2161027 bp-fecaf7be-9ab2-4777-b2cb-b48b82161027 bp-e8503b6d-cd76-4a99-9fa4-c10b62161027

I use Mozilla Firefox to check my emails from the mail platform IBM Verse (https://apps.na.collabserv.com/). Some times when I open Office attachments or PDF files, Firefox closes unexpectedly. After restarting Firefox I can open the document, but in other cases the problem still happend, in other cases Firefox crash unexpectedly without doing anything. I started Firefox in SafeMode, removing the profile, disable all add-ons but the problem still happend. I updated my Windows 8.1 professional, I updated all device drivers and still have the same problem. bp-bfdf739b-25e1-478b-bf74-f20aa2161027 bp-fc039b00-dcbc-4dea-9fa2-4e1a52161027 bp-ead41248-7adc-4869-8113-7b5ed2161027 bp-c744df0b-84f2-4075-8ce3-2ae112161027 bp-8df3f1bc-59e1-45de-994b-bafce2161027 bp-fecaf7be-9ab2-4777-b2cb-b48b82161027 bp-e8503b6d-cd76-4a99-9fa4-c10b62161027

Diperbarui oleh EduardoMartinez pada

Semua Balasan (3)

Oxylatium
Oxylatium
more options

A bug is open about this issue: https://bugzilla.mozilla.org/show_bug.cgi?id=1120485

Which locale of Firefox are you using? es-ES?

EduardoMartinez
EduardoMartinez Pemilik pertanyaan
more options

Hi OxyLatium, I'm using es-MX locale.

regards Eduardo

EduardoMartinez
EduardoMartinez Pemilik pertanyaan
more options

Previously I had installed Mozilla Firefox English language. Yesterday I uninstall Firefox and remove all directories related to it and I installed Mozilla Firefox in Spanish (es-MX) laguage. But still have the same problem.

regards Eduardo