How do I request a refund for Mozilla VPN?

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We offer a 30-day money back guarantee so you can try Mozilla VPN risk free. If you purchased Mozilla VPN through an app market (App Store, Google Play, and other app markets) your purchase is subject to that app market's rules and might not qualify for a refund.

Instructions for all platforms

  1. Open Mozilla VPN and click (or tap) the Settings vpn settings icon icon.
  2. Scroll down and click (or tap) Get Help.
  3. Click (or tap) Contact us.
  4. Fill out the form with your request by completing the following fields:
    1. Enter “Refund Request” in the Subject (optional) field.
    2. Explain why you are requesting a refund in the Description of issue field.
  5. Click (or tap) the Send button.
    You’ll see a refund back to your card in 5-10 business days.

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