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I can't open thunderbird, and can't uninstall it so I can reinstall.

Thunderbird Hibaelhárítás
christ1 replied 8 éve
chipsdelux
chipsdelux

The last couple of days I have been getting a message to sign in to keep using Thunderbird. I clicked on the next button several times over the course of 2 days, but could go no further. So I continued using Thunderbird. Today it will not open, and it will not uninstall. My plan was to uninstall and then re-install. What can I do?

The last couple of days I have been getting a message to sign in to keep using Thunderbird. I clicked on the next button several times over the course of 2 days, but could go no further. So I continued using Thunderbird. Today it will not open, and it will not uninstall. My plan was to uninstall and then re-install. What can I do?
Matt
Matt
  • Legjobb 25 közreműködő
Válasz olvasása eredeti szövegkörnyezetben

Kiválasztott megoldás

Ok, this is not a Microsoft product. So uninstalling it as most unlikely to fix the problem. Have you tried restarting your computer today. That is often a fix for program that do not want to start.

Összes válasz (5)

christ1
christ1
  • Legjobb 25 közreműködő
  • Moderátor
I have been getting a message to sign in to keep using Thunderbird.

Please post a screenshot of the error. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

I clicked on the next button several times over the course of 2 days, but could go no further.

What version of Thunderbird are you using?

Today it will not open,

What does this mean? Please provide more details.

and it will not uninstall.

What exactly prevents you from uninstalling?

chipsdelux
chipsdelux Kérdés tulajdonosa

I thought my post was pretty clear. I cannot post a screenshot because it has not popped up today. It won't open, I click on the icon in my whatever kind of bar it is called, and it doesn't open. I can't uninstall it - I click on the uninstall in my list of programs, and I go to my list of programs, I highlight Mozilla Thunderbird and click uninstall, and it does not do it. A link to "support" pops up at the bottom, which took me to a page to download the program. I don't want to download a second copy, I want to uninstall the first one and then re-download... I don't know what further details your robot wants. It seems pretty clear to me, it won't open, and it won't in-install.

Matt
Matt
  • Legjobb 25 közreműködő

Kiválasztott megoldás

Ok, this is not a Microsoft product. So uninstalling it as most unlikely to fix the problem. Have you tried restarting your computer today. That is often a fix for program that do not want to start.

smaugust
smaugust

THIS IS NOT AN ANSWER. IT'S A QUESTION!!!! Cannot open Thunderbird today. I followed suggestion to change password but it never prompted me for a new one. I'm asked to log in but the window never responds. Attached is the screen shot.

Módosította: smaugust,

christ1
christ1
  • Legjobb 25 közreműködő
  • Moderátor

smaugust,

you're posting to a solved topic. Please start a new topic for your problem. Make sure to include your version of Thunderbird. https://support.mozilla.org/questions/new