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mozilla programs crash on startup both thunderbird and firefox

  • 1 válasz
  • 2 embernek van ilyen problémája
  • 27 megtekintés
  • Utolsó üzenet ettől: guigs

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mozilla programs crash on startup both thunderbird and firefox. It does NOT HAPPEN on safe mode.

ID: 641801e8-bd6f-4405-8d8a-cede72140926 Signature: js::GCMarker::processMarkStackTop(js::SliceBudget&)


Signature js::GCMarker::processMarkStackTop(js::SliceBudget&) More Reports Search UUID 641801e8-bd6f-4405-8d8a-cede72140926 Date Processed 2014-09-26 07:17:12.704958 Uptime 905 Last Crash 909 seconds before submission Install Age 55892 since version was first installed. Install Time 2014-09-25 15:45:32 Product Firefox Version 32.0.3 Build ID 20140923175406 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 58 stepping 9 | 4 Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Crash Address 0xbc005b0 User Comments App Notes

AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 124d1043, AdapterDriverVersion: 9.17.10.2963 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1140, AdapterSubsysID2: 124d1043, AdapterDriverVersion2: 9.18.13.1193D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+

Processor Notes sp-processor07_phx1_mozilla_com.23385:2012; HybridCrashProcessor EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6-szolgáltató : 2 : 1 :  
RSVP TCP-szolgáltató : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6-szolgáltató : 2 : 2 :  
RSVP UDP-szolgáltató : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD RfComm [Bluetooth] : 2 : 1 : 

Adapter Vendor ID

0x8086

Adapter Device ID

0x0166

Total Virtual Memory

4294836224

Available Virtual Memory

3610509312

System Memory Use Percentage

18

Available Page File

15247556608

Available Physical Memory

6869757952


AdapterDeviceID 0x0166 AdapterDriverVersion 9.17.10.2963 AdapterSubsysID 124d1043 AdapterVendorID 0x8086 Add-ons info%40lipo-technologies.com:1.5,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:32.0.3,troubleshooter%40mozilla.org:1.1a AvailablePageFile 15247556608 AvailablePhysicalMemory 6869757952 AvailableVirtualMemory 3610509312 BIOS_Manufacturer American Megatrends Inc. buildid 20140923175406 BuildID 20140923175406 CrashTime 1411715824 EMCheckCompatibility true FramePoisonBase 00000000f0de0000 FramePoisonSize 65536 id {ec8030f7-c20a-464f-9b0e-13a3a9e97384} InstallTime 1411659932 IsGarbageCollecting 1 legacy_processing 1 Notes AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 124d1043, AdapterDriverVersion: 9.17.10.2963 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1140, AdapterSubsysID2: 124d1043, AdapterDriverVersion2: 9.18.13.1193D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ ProductID {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName Firefox ReleaseChannel release SecondsSinceLastCrash 909 StartupTime 1411714919 submitted_timestamp 2014-09-26T07:17:12.704958+00:00 SystemMemoryUsePercentage 18 Theme classic/1.0 throttle_rate 10 Throttleable 1 timestamp 1411715832.7 TotalVirtualMemory 4294836224 useragent_locale hu Vendor Mozilla Version 32.0.3 version 32.0.3 Winsock_LSP

Összes válasz (1)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

Please first try to reset Firefox https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-proble... as well as disabling hardware acceleration Upgrade your graphics drivers to use hardware acceleration and WebGL


  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox összeomlása - Hibakeresés, megelőzés és javítás article.