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ZTE Open could not recognize my SIM card?

Posted

I had difficulties to make my ZTE open recognize the SIM card. Depending on my service provider said on there website:

  "an unlocked GSM 850/1900MHz, HSPA handset." 

and ZTE spec I found here:

  http://www.gsmarena.com/zte_open-5320.php

there should be no problem for ZTE open to recognize my SIM card, but it just does not work! I also try my friend's SIM card from another service provider, it does not work either.

Any idea?
I had difficulties to make my ZTE open recognize the SIM card. Depending on my service provider said on there website: "an unlocked GSM 850/1900MHz, HSPA handset." and ZTE spec I found here: http://www.gsmarena.com/zte_open-5320.php there should be no problem for ZTE open to recognize my SIM card, but it just does not work! I also try my friend's SIM card from another service provider, it does not work either. Any idea?

Additional System Details

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  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/29.0.1547.65 Safari/537.36

More Information

Andrew
  • Moderator
287 solutions 3650 answers

Hello,

What error message are you receiving? This will help us assist you better.

Thank you!

Hello, What error message are you receiving? This will help us assist you better. Thank you!

Question owner

I did not get any error message, just a small icon in the top showing no SIM card. In the left top of screen it shows "Emergency Call Only (no sim)".

I did not get any error message, just a small icon in the top showing no SIM card. In the left top of screen it shows "Emergency Call Only (no sim)".
Andrew
  • Moderator
287 solutions 3650 answers

Hello,

Thank you for contacting Mozilla Support! After reviewing the information that you provided, we think that the best way to fix this issue would be to reset your device.

Warning: Resetting your phone will delete all data stored on the device, including apps, calendar data, email accounts, and settings.

To reset the device, follow these instructions:

  1. Open the Settings application.
  2. Tap on the Device Information button.
  3. Tap on the More Information button.
  4. Tap on the Reset phone button.
  5. Tap OK to continue or Cancel to cancel.

We hope that this fixed the issue you were having. Please report back to us if this helped!

Thank you!

Hello, Thank you for contacting Mozilla Support! After reviewing the information that you provided, we think that the best way to fix this issue would be to reset your device. '''Warning:''' Resetting your phone will delete all data stored on the device, including apps, calendar data, email accounts, and settings. To reset the device, follow these instructions: # Open the Settings application. # Tap on the Device Information button. # Tap on the More Information button. # Tap on the Reset phone button. # Tap OK to continue or Cancel to cancel. We hope that this fixed the issue you were having. Please report back to us if this helped! Thank you!

Question owner

BTW, my and my friend's SIM cards both could be recognized right away by Nexus One I got in 2010.

BTW, my and my friend's SIM cards both could be recognized right away by Nexus One I got in 2010.
Andrew
  • Moderator
287 solutions 3650 answers

emomo: Please try the reset as suggested. It is possible that there may be a hardware issue but please try the suggested item.

Thank you!

emomo: Please try the reset as suggested. It is possible that there may be a hardware issue but please try the suggested item. Thank you!

Question owner

OK, I tried it and tried twice by following the reset instruction you provided . After reset the SIM card still could not be recognized :(

OK, I tried it and tried twice by following the reset instruction you provided . After reset the SIM card still could not be recognized :(
Andrew
  • Moderator
287 solutions 3650 answers

At this point, I would suggest that you contact ZTE - if you tell you to contact us, tell them you did and that you also did a reset and that the sim still can't be recognized.

At this point, I would suggest that you contact ZTE - if you tell you to contact us, tell them you did and that you also did a reset and that the sim still can't be recognized.

Question owner

OK, How do I contact ZTE? Please provide the contact information, thanks!

OK, How do I contact ZTE? Please provide the contact information, thanks!
Andrew
  • Moderator
287 solutions 3650 answers
Please visit: http://www.ztedevices.com/support/index.html
grinzie 3 solutions 21 answers

The first time I installed the SIM card, I had the same problem.

I opened the phone and reseated the card and that fixed the problem. I think I did not have it pushed in all the way.

The first time I installed the SIM card, I had the same problem. I opened the phone and reseated the card and that fixed the problem. I think I did not have it pushed in all the way.

Question owner

@grinzie: I have already tried it more than 30 times, and I had more than ten cell phones before, this is the first point that ever happened, so I don't think I seat the SIM card wrong way.

I asked for support from ZTE on Sep 11, that was about two weeks ago. Still have not heard anything from ZTE. NOTHING! I am really upset about the ZTE customer service.

@grinzie: I have already tried it more than 30 times, and I had more than ten cell phones before, this is the first point that ever happened, so I don't think I seat the SIM card wrong way. I asked for support from ZTE on Sep 11, that was about two weeks ago. Still have not heard anything from ZTE. NOTHING! I am really upset about the ZTE customer service.
patrickmc
  • Administrator
  • Moderator
26 solutions 201 answers

Hello Emomo,

I'm sorry that you're having issues with your ZTE Open. I have a couple questions, so I can understand the issue better.

  • Is this an ZTE Open from the Ebay store or a device from Movistar in Spain?
  • Are you using a mini or full sized sim card?
  • Could you PM me your the contact information you used to contact ZTE so I can follow up with them regarding your issue?

Best, Patrick

Hello Emomo, I'm sorry that you're having issues with your ZTE Open. I have a couple questions, so I can understand the issue better. * Is this an ZTE Open from the Ebay store or a device from Movistar in Spain? * Are you using a mini or full sized sim card? * Could you PM me your the contact information you used to contact ZTE so I can follow up with them regarding your issue? Best, Patrick
patrickmc
  • Administrator
  • Moderator
26 solutions 201 answers

Hello Emomo,

Are you still experiencing this issue and have you heard back from ZTE's support yet?

I recently came across another user with a similar issue to this one and it turns out that the SIM wasn't seated correctly. I believe you can power on the ZTE without the battery insert while it's hooked up via USB. At that point you should be able to seat the SIM properly and see that it is recognized by the phone.

Let us know if you still require assistance.

Patrick

Hello Emomo, Are you still experiencing this issue and have you heard back from ZTE's support yet? I recently came across another user with a similar issue to this one and it turns out that the SIM wasn't seated correctly. I believe you can power on the ZTE without the battery insert while it's hooked up via USB. At that point you should be able to seat the SIM properly and see that it is recognized by the phone. Let us know if you still require assistance. Patrick