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Firexfox crash every time I open multimedia windows player website.

  • 1 odgovor
  • 4 imaju ovaj problem
  • 4 prikaza
  • Posljednji odgovor od Morbus

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Firefox is crashing or closing unexpectedly


CFilterGraph::MergeRootsFrom(CFilterGraph::CFilGenList&, CFilterGraph::CFilGenList&, CFilterGraph::FilGen*)

Whenever I would like to watch any kind of multimedia file on the website, opens in windows media player throw internet, every single time Mozilla has crashed. I can not watch any news, video clips etc.

Crash ID(s)


Troubleshooting information

[@ CFilterGraph::MergeRootsFrom(CFilterGraph::CFilGenList&, CFilterGraph::CFilGenList&, CFilterGraph::FilGen*)‎ ]

Firefox version


Operating system

Windows Vista

User Agent

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv: Gecko/20100401 Firefox/3.6.3 (.NET CLR 3.5.30729)

Plugins installed

  • -np-mswmp
  • getplusplusadobe16263
  • Gadu-Gadu Plug-in
  • Ogg Player Gecko Plugin
  • 1.9.0009.1
  • Adobe PDF Plug-In For Firefox and Netscape
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Default Plug-in
  • Shockwave Flash 10.0 r45
  • 3.0.50106.0
  • Java(TM) Platform SE binary
  • Next Generation Java Plug-in 1.6.0_17 for Mozilla browsers

Svi odgovori (1)

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Hello Joanna.

First of all, update all your extensions and plugins. You can do so by going into Tools > Add-ons.

If that doesn't do it, you may be having a problem with some extension or plugin that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?