Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Pretraži podršku

Izbjegni prevare podrške. Nikad te nećemo tražiti da nas nazoveš, da nam pošalješ telefonski broj ili da podijeliš osobne podatke. Prijavi sumnjive radnje pomoću opcije „Prijavi zlouporabu”.

Saznaj više
Open

VPN with ethernet (cable) connection not working

Firefox Postavke
Konstantina Papadea replied
DOlly
DOlly

Hi,

The Mozilla VPN seems to have a hard time with the wired connection (or rather the opposite). As soon as the VPN is on, the connection stops working. The VPN do not recognize the wired connection, either.

There doesn't seem to be a mention of Ethernet connection anywhere in the FAQs.

Question: is the Mozilla VPN compatible with a wired connection?

Thank you!

Hi, The Mozilla VPN seems to have a hard time with the wired connection (or rather the opposite). As soon as the VPN is on, the connection stops working. The VPN do not recognize the wired connection, either. There doesn't seem to be a mention of Ethernet connection anywhere in the FAQs. Question: is the Mozilla VPN compatible with a wired connection? Thank you!

Svi odgovori (1)

Konstantina Papadea
Konstantina Papadea
  • Moderator
  • Najboljih 10 doprinositelja
Mozilla osoblje

Hi,

Mozilla VPN is one of our premium products. In order to get premium support from a dedicated agent, please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link.

Postavi pitanje

Za odgovaranje na poruke moraš se prijaviti na tvoj račun. Postavi novo pitanje, ako još nemaš račun.