Pretraži podršku

Izbjegni prevare podrške. Nikad te nećemo tražiti da nas nazoveš, da nam pošalješ telefonski broj ili da podijeliš osobne podatke. Prijavi sumnjive radnje pomoću opcije „Prijavi zlouporabu”.

Learn More

Is the "urgent firefox update" page that keeps popping up legit?

  • 7 odgovora
  • 11 ima ovaj problem
  • 4 prikaza
  • Posljednji odgovor od James

more options

My image shows the complete url

My image shows the complete url
Priložene slike ekrana

Izabrano rješenje

hello, this is a scam tactic that is trying to trick you into installing malware, so don't download or execute this kind of stuff! only download firefox from its official location at mozilla.org - in addition updates are handled automatically by firefox so you don't have to download anything (you can initiate a check for updates in the firefox menu ≡ > help ? > about firefox).

you might also want to run a full scan of your system with the security software already in place and different tools like the free version of malwarebytes, adwcleaner & kaspersky security scan in order to make sure that there isn't already some sort of malware active on your system that triggers these false alerts.

Troubleshoot Firefox issues caused by malware

Pročitaj ovaj odgovor u kontekstu 👍 8

Svi odgovori (7)

more options

Odabrano rješenje

hello, this is a scam tactic that is trying to trick you into installing malware, so don't download or execute this kind of stuff! only download firefox from its official location at mozilla.org - in addition updates are handled automatically by firefox so you don't have to download anything (you can initiate a check for updates in the firefox menu ≡ > help ? > about firefox).

you might also want to run a full scan of your system with the security software already in place and different tools like the free version of malwarebytes, adwcleaner & kaspersky security scan in order to make sure that there isn't already some sort of malware active on your system that triggers these false alerts.

Troubleshoot Firefox issues caused by malware

more options

Added the aezaecommonsensehome site to growing list at https://support.mozilla.org/en-US/forums/contributors/712056

No this .exe is not legit as people have reported getting a virus, trojans or unwanted software after running the fake files with names of Firefox-patch.exe like you encountered.

more options

mesnowstalker said

My image shows the complete url

If you get this popup again can you save the .exe to disk (do not run it) and please upload it to https://www.virustotal.com/ and provide the link after scan. Also Tyler Downer would like a copy if possible as mentioned in https://support.mozilla.org/en-US/forums/contributors/712056#post-69483

more options

Just a small screen shot of the scan results.

more options

mesnowstalker said

Just a small screen shot of the scan results.

The url would have been better. Hmm only 8/42. You sure the scan was finished?

This firefox-patch.exe was 37 / 55 https://www.virustotal.com/en/file/e73820fe8b3c5022b03025657286304365c0d2d8312ccbdd136f8a0ecbe7cad1/analysis/1467413383/

more options
more options

Seems to be two different .exe but used for the same purpose of trying to trick inexperienced Windows users into downloading and running it before scanning it.