Can't send messages anymore
Sending of the message failed. "The message could not be sent because connecting to Outgoing server (SMTP) xxxxx failed. The server may be unavailable or is refusing Outgoing server (SMTP) connections. Please verify that your Outgoing server (SMTP) settings are correct and try again."
Last message sent was last night. MS monthly updates ran but no other changes on my end. I went thru the ISP's web portal and could send and receive with no problem.
ISP support had me delete the Tbird account and try to recreate. Norton turned off. I received "Thunderbird failed to find the settings for your email account" (see attached: Account creation.png). Again all passwords and servers work A-OK with webmail. ISP has no other reported problems with email or their servers. He suggested that I contact Tbird support.
Here are the Tbird settings:
WARNING:
This contains sensitive information which shouldn't be forwarded or published without permission.
Application Basics
Name: Thunderbird Version: 38.5.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.5.1 Profile Folder: C:\Users\John\AppData\Roaming\Thunderbird\Profiles\z7ije7f9.default (Local drive) Application Build ID: 20151228123010 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account2: INCOMING: account2, Local Folders, (none) Local Folders, plain, passwordCleartext
account4: INCOMING: account4, j.c.macpherson.jm@gmail.com, (pop3) pop.googlemail.com:995, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-41217f0a-3892-4d27-8c44-08dcb2150315 (3/14/2015) http://crash-stats.mozilla.com/report/index/bp-e19eafe1-6f95-4388-931e-51e832131011 (10/11/2013)
Extensions Contact Tabs, 2.0.12, true, contacttabs@janek.org Custom Address Sidebar, 1.1, true, asbcustom@gmail.com Duplicate Contact Manager, 0.9.2, true, {b4447f60-db9c-11da-a94d-0800200c9a66} Google Search for Thunderbird, 1.0, true, gsearch@standard8.plus.com Lightning, 4.0.5.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Minimize On Start and Close, 1.3.2.1-signed, true, {480adee0-f020-4fef-917d-b05502b17aaf} ReFwdFormatter, 0.3.1, true, refwdformatter@masahiko.info ThunderPlunger, 2.14, true, {bfec0750-aa6f-11db-abbd-0800200c9a66} ThunderSync, 2.6, true, thundersync@frank.abelbeck Address Move Button, 0.2, false, address_move_button@d.hatena.ne.jp
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.max_chrome_script_run_time: 0 extensions.lastAppVersion: 38.5.1 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.enable: true mail.winsearch.firstRunDone: true mail.winsearch.global_reindex_time: 1379367066 mailnews.database.global.datastore.id: 26ec9162-25eb-4273-99db-6a220df72ff mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1455142905 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true plugin.state.npgoogleupdate: 2 plugin.state.nplastpass: 2 privacy.donottrackheader.enabled: true
Graphics
Adapter Description: NVIDIA GeForce GTX 760 Vendor ID: 0x10de Device ID: 0x1187 Adapter RAM: 4095 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Driver Version: 10.18.13.6175 Driver Date: 1-22-2016 Direct2D Enabled: false DirectWrite Enabled: false (6.2.9200.17568) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 0
AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.10 4.10.10
NSS 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC
NSS Util 3.19.2.1 3.19.2.1
NSS SSL 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC
NSS S/MIME 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC
Izmjenjeno
Izabrano rješenje
Try this, if you are running Tbird: Start program. go to: Tools - Account Settings - Mail Account Setup
enter your name - your email address - your password - check remember password - press continue
THEN I get the screen above.
When I fill it out, properly, I get to press done, otherwise option not available.
PROBLEM IS it will only send an email when outgoing server is set to out.teksavvy.com. When set to smtp.teksavvy.com, I get this when sending a message :
Sending of the message failed. "The message could not be sent because connecting to Outgoing server (SMTP) xxxxx failed. The server may be unavailable or is refusing Outgoing server (SMTP) connections. Please verify that your Outgoing server (SMTP) settings are correct and try again." Just started happening 2 days ago.
Pročitaj ovaj odgovor u kontekstu 👍 0Svi odgovori (4)
It almost certainly needs to be
and
(The idiot software on this forum thinks these are URLs. D'oh!)
Despite appearances, Thunderbird doesn't automatically add the prefix. You need to provide the full server address yourself.
Additionally, you may need your full email address as the username.
Izmjenjeno
The shot you are looking at appears AFTER the error message shows. Yes, it's mail.teksavvy.com and smtp.teksavvy.com, but when entering in the Userid and password, TBird attempts to find the server and pre-load some info. It doesn't NOW and this is the resulting display.
Izmjenjeno
The form you provided clearly shows that you did not enter the complete server name. The button before the field is just that. A button to select the server type. It does not eliminate the need to type IMAP and SMTP into the server name.
Odabrano rješenje
Try this, if you are running Tbird: Start program. go to: Tools - Account Settings - Mail Account Setup
enter your name - your email address - your password - check remember password - press continue
THEN I get the screen above.
When I fill it out, properly, I get to press done, otherwise option not available.
PROBLEM IS it will only send an email when outgoing server is set to out.teksavvy.com. When set to smtp.teksavvy.com, I get this when sending a message :
Sending of the message failed. "The message could not be sent because connecting to Outgoing server (SMTP) xxxxx failed. The server may be unavailable or is refusing Outgoing server (SMTP) connections. Please verify that your Outgoing server (SMTP) settings are correct and try again." Just started happening 2 days ago.