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firefox 38.0.1 crashes after using forget button

  • 7 odgovora
  • 3 imaju ovaj problem
  • 2 prikaza
  • Posljednji odgovor od marcolou16

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after using forget button ...ff restarts but always crashes immediately.

after using forget button ...ff restarts but always crashes immediately.

Svi odgovori (7)

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Thank you Tyler for the reply...every time I follow your instructions the folder crash reports contains 2 empty folders( events & pending ) + 3 files : Install Time, Last Crash and the Submit file which is an empty text file. What am I doing wrong ?

N.B. The said crash only happens on the re-start after using the forget button.

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Does this only happen once (i.e subsequent restart work)?

Do you mean the forget toolbar button?

Does this also happen if you use Clear Recent History?

Izmjenjeno od cor-el

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Happens most of the time with the forget toolbar button. Not with the clear recent history from menu bar.

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Does the time range make a difference?


Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

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Will soon try suggestion and post result.

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Toolbar forget button presently working properly with new ff profile. Will update if needed. Thanks for all the help.