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Application Basics

Name: Firefox Version: 36.0.4 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: Adblock Plus Version: 2.6.8 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Graphics

Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM: Unknown Device ID: 0x0a16 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.17111) Driver Date: 3-11-2014 Driver Version: 10.18.10.3496 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 397817aa Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150320202338 browser.startup.homepage: www.google.com|https://mail.google.com/mail/u/0/#inbox browser.startup.homepage_override.buildID: 20150320202338 browser.startup.homepage_override.mstone: 36.0.4 browser.tabs.warnOnClose: false dom.mozApps.used: true extensions.lastAppVersion: 36.0.4 font.internaluseonly.changed: false gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-gmpopenh264.enabled: false media.gmp-gmpopenh264.lastUpdate: 1426134560 media.gmp-gmpopenh264.version: 1.3 media.gmp-manager.lastCheck: 1427409938 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1427424092 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npmeetingjoinpluginoc: 0 plugin.state.npspwrap: 0 plugin.state.npthinkorswim: 0 plugin.state.nptossc: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1426138322

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: true Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17.4 Basic ECC Version in use: 3.17.4 Basic ECC

NSSSMIME Expected minimum version: 3.17.4 Basic ECC Version in use: 3.17.4 Basic ECC

NSSSSL Expected minimum version: 3.17.4 Basic ECC Version in use: 3.17.4 Basic ECC

NSSUTIL Expected minimum version: 3.17.4 Version in use: 3.17.4

Experimental Features

Ok, let's try a few things here:

• Since this is a new computer, it's possible that you don't have all Windows updates installed. Please run through Windows update a few times (remember to check the optional updates) and restart your computer until all updates have been installed.
• New computers come with a significant amount of crap installed by the manufacturer, which can slow down your machine. I'd run http://www.pcdecrapifier.com/ and see what you can remove.
• Remember to remove the anti-virus installed by the PC maker, and just use Window's built in anti-virus. It's good enough for everyday use and won't slow down your machine.

Thank you for your replies. When I first got the computer I uninstalled a lot of the crap that came pre-installed. I even complained to Lenovo about how ridiculous it was.

Along with that, I have made sure I did all Windows updates (including the optional ones). I am currently only running Windows antivirus.

Still no success :(

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

I have tried starting in safe mode. I have noticed that the browser does a little bit better, but not much. Any other ideas?

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Unfortunately, yes.

Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

1. Open Firefox Options window (Preferences on Mac or Linux) as follows:
   • In Firefox 29.0 and above, click the menu button and select Options for Windows or Preferences on Mac or Linux.
   • In Firefox 28.0 and previous versions, click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
2. In the Firefox Options (or Preferences) window, click the Advanced tab, then select General.
3. In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
4. Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

• Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

• Upgrade your graphics drivers to use hardware acceleration and WebGL

Did this fix your problems? Please report back to us!

Thank you.