Firefox Community Forum

the build in VPN is not working anymore: the messages we get are often like "no internet connection". i did use it now for some weeks, but after the last update it stopped working now for some days.

I work for a school district. At some point over the summer, a Firefox update started triggering my districts web filters. The filter says it's connected to Firefox VPN, but I don't have the VPN turned on. After a minute or two, I am able to access the internet normally in Firefox or any other browser.

There must be a setting or something in Firefox that triggers this since I can use any other browser normally, but once I open Firefox, everything on my computer is blocked from internet connectivity until the timeout is over.

I cannot find the new built-in VPN or any icon to add to my toolbar. It was offered to me after update 150 but it only brought me to the support page on how to add it to toolbar. The icon is not at upper right corner of browser. And I found no way via Customize Toolbar to add the new VPN to toolbar.

I don't see firefox vpn icon on my toolbar I'm logged into my account I have version 154.0.1 I don't see the option in Customize Toolbar to add it to the toolbar I've turned on, Allow Firefox to improve features, performance, and stability between updates I've signed out and back in I've rebooted my computer I've turned off my Webroot Security Software

Hello, The inbuild VPN feature does not show up/ can't find it. (Image attached) I already followed all the steps in this guide https://mzl.la/4wHaR5u (didn't help). And i checked if the Feature is availlable in my region (Germany). I simply dont know what else i could try. Thanks in advance,

I'm just trying to figure out how I can tell if my up-to-date version of Firefox is actually using its own VPN. It said it would when I installed it, but I can find anything that says, yes, it's running.

I live in Europe, where this stupid age verification law is in effect. I get around this by using a VPN. The problem is that I have two Firefox profiles set up with the same VPN and the same country. The issue occurs on X (formerly Twitter). On one profile, the VPN works as it should and I no longer need to verify my age, but on the other profile, the VPN has no effect and X (Twitter) asks me to verify my age. Yet the VPN is definitely enabled. I’ve cleared the cache and cookies, but nothing helps. It’s driving me crazy. Does anyone have any idea what the problem might be?

Using version 153 on Windows 11. I have never been able to activate the VPN. I have tried ALL of the suggestions on the support site, permissions, policies, customize toolbar, etc. There has never been any icon to activate. Obviously, this has been going on for months. Thanks.

I read the article about having 50 GB of free VPN use after I updated Firefox today to version 149.0; however, I don't see anywhere where I can enable the VPN. I've checked in the "Customize Toolbar" section, and I still couldn't find anything. I don't understand, the article made it sound like I should have access, but I've also read that it's not out for everyone yet?

The way you use VPN is you can either have it turned off, or turned on with exceptions you can put in a list. I'd like to be able to do the opposite, have it mostly turned off, except for some websites that require one to view. This is a QoL feature I would like in a future update.

German: Kein intergiertes VPN bei ver. 152.0.5 Win 11 Pro privater Rechner und angemeldetem Konto verfügbar. Wie bekomme ich diese Funktion? English: There is no integrated VPN with Ver. 152.0.5 Win11 Pro, private computer and signin mozilla account available. What to do to get the function?

I'm using Windows 11 152.0.4 Firefox version I'm in Australia

I am using Firefox’s new built‑in VPN (not the standalone Mozilla VPN app). When I switch between USA, UK, or Germany, the browser successfully routes traffic through those regions even though the VPN icon remains grey. However, when I select Canada, Firefox appears to accept the region change but no websites load at all. The browser becomes effectively offline.

The following error appears in the console:

Code SearchSuggestionController found an unexpected string value: HTTP error 2

1. dedupeAndReturnResults moz-src:///toolkit/components/search/SearchSuggestionController.sys.mjs:639

fetch moz-src:///toolkit/components/search/SearchSuggestionController.sys.mjs:36 Troubleshooting already attempted:

Disabled DNS-over-HTTPS

Cleared DNS and HTTP caches

Tested in Private Window

Tested in Troubleshoot Mode (Safe Mode)

Restarted Firefox

Switched between multiple regions

Confirmed that USA, UK, and Germany work normally

Only Canada fails consistently

None of these steps resolved the issue.

Expected behaviour: Canada region should function like the other regions and allow normal browsing.

Actual behaviour: Selecting Canada results in:

Blank pages

No network activity

SearchSuggestionController errors

Browser appears offline

Other regions continue to work normally

Conclusion: This appears to be a server-side failure or misconfiguration in the Canada proxy endpoint used by Firefox’s built‑in VPN. The issue is reproducible and persists across troubleshooting modes.

Please investigate the Canada endpoint for the built‑in VPN.

I downloaded Firefox today and saw there was a VPN option but it is not working. It asks me to sign in and per the instructions the clickable icon at the top should now have an option to enable but it just asks me to sign in again. I am from Canada and it says my region is available for this program.

VPN working properly, then quits for no apparent reason, gives me a sign up / sign in screen [Screenshot 2026-07-01 111229], I sign in <sign in as subscriber>, error [Screenshot 2026-07-01 111537], VPN doesn't work (checked with check my IP), but Mozilla says I signed in! [Screenshot 2026-07-01 111649] What gives? [Tried rebooting already]