Firefox Community Forum

I changed my email on my Firefox account a while back. I've been able to sign in on other devices but on a new Windows Machine, I'm unable to sign in.

I try to use the primary email, and it prompts me to make a new account.

My old email brings up an account to sign into but then it asks me to use the primary email. Any help would be appreciated.

I received an email saying I had not signed in for two years and so would be cancelled. I use Firefox every day, multiple times. I have never seen a request to sign in. I don't even see an option for that on the screen. I have selected for the site to remember my password. Please advise. I created a new password to sign in to this help forum. Firefox for MAC

I misspelled my email address while signing into my existing Firefox account on my new laptop. I didn't realize it until I didn't receive the Verification Code. Then I looked and saw the misspelling. I can't change it; it's greyed out. I tried closing and reopening Firefox so I could start over but the only option is to finish setting up the account. How can I clear it so I can start over or change it to the correct spelling? Thanks.

I need to sign in so that I can sync my profile but am getting this error message when trying to reset the password "Primary account email required for reset". I'm not sure what this means.

I clicked on “set up a recovery key” and it was shown on the screen; however, before I could copy it, it disappeared from the screen. How can I retrieve it or reset it?

I always use the china version.I know the account is diff for accounts.firefox.com. Yesterday maybe a auto update, I have to relogin my account , and the login page is accounts.firefox.com which I can't change. I tried reinstall different version exe, it didnt work. The account login page all redirect to accounts.firefox.com

more： I still can login accounts.firefox.com.cn use website, and I'm sure the account is correct.

Hello team,

After last Firefox update i have an issue on 3 different PC with eBay. When I press bit for an item, usually must popup window where i need to place my bit. All is working fine until some update that broke this functionality, my firefox is update to the last 137 version. All blocker are stop for this website. But the popup windows for biding just blink and hide somewhere may be on background, because all buttons on the page is not active and i need to refresh it to make it active again. I try wit other browser like Edge and functionality working fine. I like firefox, but it's not useful for me using different browsers for deferent sites and if this issue not solve soon I need to migrate to other browser. I hope this won't happen and I will happily continue using firefox.

Best regards, P. A.

I am trying to use my recovery key, but the form does not accept the letter Ø. The letter Ø is nok defekt at my computer. What could be the problem, and how do I fix it?

Mein Standard-Browser ist seit ewigen Zeiten Firefox Durch den baldigen Wegfall von Skype wollte ich Jitsi nutzen. Das funktioniert bis auf die Funktion Bildschirm teilen. Hier versagt der Firefox, während alle anderen Bowser es anstandslos machen. Wo ist hier das Problem? Wie lässt es sich lösen? Ist es nur eine Frage der Einstellung von Datenschutz und Sicherheit? Muss ich mich eventuell doch vom Firefox trennen? Mit freundl.Grüßen Heinz Müller heimfoto07@gmail.com

Hi, since your last update, I can no longer get into my internet provides email on my Windows 11 laptop. It is now saying it's "Not Secure" which of course it is. How can I make it secure? Jenn

I cannot log into websites that use CloudFlare as their CDN. ChatGPT gave me a laundry list of things to check, and after exhausting that list, I decided that the great developers at Mozilla might be able to steer me in the right direction. Below is what ChatGPT suggested:

I asked:

> When trying to log into any resource that uses the CloudFlare CDN I get the following response: > > Icon for givewp.comgivewp.com > > Verify you are human by completing the action below. > givewp.com needs to review the security of your connection before proceeding. > Ray ID: 90067ba77ed70ff1 > Performance & security by Cloudflare > > After checking if I am human or not, the login proc fails with no error message and then just presents the captcha again. > > This only occurs when I attempt to login to resources that use the CloudFlare CDN. > > Is this a known issue with CloudFlare. If it is, is there a known solution to the issue?

ChatGPT replied:

> Experiencing a recurring CAPTCHA verification loop when attempting to access websites utilizing Cloudflare's security services is a known issue that can arise due to various factors. To address this problem, consider the following steps: > > Disable Browser Extensions: Certain browser extensions, particularly those related to privacy, security, or ad-blocking, may interfere with Cloudflare's verification process. Temporarily disable these extensions to determine if they are the cause. > > For Firefox: > Click on the three horizontal lines in the top-right corner. > Select "Add-ons and themes". > Disable the relevant extensions. > > Clear Browser Cache and Cookies: Accumulated cache and cookies can sometimes lead to verification issues. Clearing them may resolve the problem. > > For Firefox: > Click on the three horizontal lines in the top-right corner. > Select "Settings" > "Privacy & Security". > Scroll to "Cookies and Site Data" and click "Clear Data". > > Update Your Browser: Ensure that your browser is up to date, as outdated versions may have compatibility issues with certain security features. > > For Firefox: > Click on the three horizontal lines in the top-right corner. > Select "Help" > "About Firefox". > Firefox will check for updates and install them automatically. > > Check Browser Settings: Ensure that JavaScript is enabled and that your browser is configured to accept cookies, as disabling these can impede the verification process. > > For Firefox: > Click on the three horizontal lines in the top-right corner. > Select "Settings" > "Privacy & Security". > Ensure that "Enhanced Tracking Protection" is set to "Standard" and that cookies are enabled. > > Try Incognito or Private Browsing Mode: Accessing the website in incognito mode can help determine if the issue is related to browser settings or extensions, as this mode typically runs without extensions and uses default settings. > > For Firefox: > Click on the three horizontal lines in the top-right corner. > Select "New Private Window". > > Avoid Using VPNs or Proxies: Some VPNs or proxy servers can trigger security challenges. If you're using one, try disconnecting it to see if the issue persists. > > Check Your IP Address: Occasionally, certain IP addresses may be flagged by security systems. Restarting your router can assign a new IP address, potentially resolving the issue. > > Contact Website Support: If the problem continues, consider reaching out to the website's support team for further assistance. > > Implementing these steps should help resolve the CAPTCHA loop issue you're encountering. If the problem persists, it may be indicative of a more complex issue requiring further investigation.