Firefox Community Forum

Hello,

I am experiencing a serious display flickering/refresh issue in Firefox when opening DRM streaming websites such as Netflix, Amazon Prime Video and HBO/Max.

My system:

GPU: NVIDIA GeForce RTX 3080 Monitor: LG 34GL750 Windows PC Latest NVIDIA driver installed

The problem:

When I open Netflix/Prime Video/HBO/Max in Firefox, the display repeatedly flickers or appears to restart. There is no "No Signal" message from the monitor. Closing Firefox sometimes makes the display recover. Unplugging/reconnecting the display cable has sometimes been necessary. The same problem does NOT occur in Brave, using the same PC, GPU, monitor and cable.

Troubleshooting already performed:

Updated to the latest NVIDIA driver, including the recent driver update that mentioned display-related issues. Tried a different display cable. Disabled Firefox hardware acceleration. Tested with Firefox Troubleshooting Mode — the problem still occurs. Disabled/enabled Firefox DRM/Widevine — the problem still occurs. Tested with a completely new Firefox profile — the problem still occurs. Disabled G-SYNC — the problem still occurs. Disabled uBlock — the problem still occurs. Checked about — there are no recent crash reports related to the problem.

Firefox about information:

GPU #1: NVIDIA GeForce RTX 3080 Active: Yes

In my normal Firefox profile: Compositing: WebRender (Software) HARDWARE_VIDEO_DECODING: runtime: unavailable Requires texture sharing Blocklisted; failure code FEATURE_FAILURE_BROKEN_TEXTURE_SHARING

In a completely new Firefox profile: HARDWARE_VIDEO_DECODING: default: available

However, the display problem still occurs in the new profile.

Thank you.

I am running 155.0.1 latest version at the time of this writing. I am able to log into Netflix, but cannot play content. Part of their trouble shooting was to disable and re-enable DRM (widevine). The problem is that now that I have done so, I cannot get widevine installed again. Is there a manual way to get this installed, clean up what Netflix was so gallant about messing up on my computer? I have seen some old and sketchy posts on redit and other places that suggest ways to do this, but they scare me. I searched the forums here, and didn't see anything that directly affected my question, although I might have missed it.

Thanks all for the help.

This has happened on two different video sites already. While watching a video, it will go extremely dark and happens randomly. I also get a weird blank window frame sporadically. I've unjustly been reporting this to one of the video sites until I noticed the same thing on Youtube.

I am unable to make or receive video calls in Facebook and WhatsApp. I used to be able to in Facebook. The message I get is that my browser doesn't support video calls. What is wrong?

Whenever I hold down the mouse button or space bar to speed up a video by 2x, it seems to let out a small crackle / pop, it wouldn't be as annoying if it only happened one time but it happens practically anytime I do it, sometimes it's when I first press it down, and sometimes it's when I let go.

I've been using Firefox for years and never had this issue until like 3-4 days ago I'd say, and it's a small thing but it adds up constantly and makes the experience fairly annoying, I tested the audio on google chrome extensively and it doesn't seem to happen there so I have to assume it's a Firefox issue.

Would love to see if there's a way to fix this.

It was working fine until the day before yesterday. The volume of the speaker got low before it stopped working. The PodCast and Vimeo are working fine. So it is not the problem of my computer speaker.

Please help me as i want to record some gameplay but it keeps getting squished & it is pissing me off. I have asked on reddit & people were unhelpful & telling me to just buy another computer. this is annoying as it is causing me when playing games it causes text to be unreadable at times. Thanks in advance.

Good afternoon

recently i tried just realise my firefox can't played HEVC streaming video like twitch etc. (1st pictures)

i check on other browser such as Chrome, Edge, etc. it's played normal i check on google all about config

like media.wmf.hevc.enabled , media.hevc.enabled , dom.media.webcodecs.h265.enabled all set to true. checking on about:support i found it's not supported (2nd screenshot)

i check on Powershell are like this :

C:\WINDOWS\system32> Get-AppxPackage | Where-Object {$_.Name -like "*HEVC*"}

Name  : Microsoft.HEVCVideoExtension Publisher  : CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US Architecture  : X64 ResourceId  : Version  : 2.5.33.0 PackageFullName  : Microsoft.HEVCVideoExtension_2.5.33.0_x64__8wekyb3d8bbwe InstallLocation  : C:\Program Files\WindowsApps\Microsoft.HEVCVideoExtension_2.5.33.0_x64__8wekyb3d8bbwe IsFramework  : False PackageFamilyName : Microsoft.HEVCVideoExtension_8wekyb3d8bbwe PublisherId  : 8wekyb3d8bbwe IsResourcePackage : False IsBundle  : False IsDevelopmentMode : False NonRemovable  : False IsPartiallyStaged : False SignatureKind  : Store Status  : Ok Capabilities  : inProcessMediaExtension,

                   uniqueAppPackageCapability

in summary it's installed and running.

i will be happy if you can guide me on how to enable it. because tbh Firefox are my daily drive

thanks before

Lately, whenever I click into a youtube video from within youtube, instead of Firefox blocking autoplay, it mutes the video but lets it play.

Initially, it was muting EVERY video I pulled up, but messing with my settings has fixed the problem if I click into a youtube video from elsewhere (ex. a google search result), or if I refresh the page. It's super annoying to having navigating youtube be this non-functional right now, though, since everything just silently plays until I catch and unmute it! Any help would be super appreciated!

(I'll attach an image with my current autoplay settings.)

Started OBS Vitrual Camera option. in Firefox the camera is no listed.

https://webrtc.github.io/samples/src/content/getusermedia/gum/

only shows phyiscal cams.

How can virtual cameras listed in Firefox?

``` $ v4l2-ctl --list-devices --all OBS Virtual Camera (platform:v4l2loopback-000):

       /dev/video0

SandbergCapture: SandbergCaptur (usb-0000:07:00.0-1):

       /dev/video1
       /dev/video2
       /dev/media0

```

but OBS Virtual Camera is not listed

I updated to Firefox v155 today and noticed immediately that video is washed out. Please see attached image. Firefox is on the left and Safari is on the right. I haven't updated my laptop yet and video looks 100x better.

For the past month, out of the blue, I have been unable to play Spotify via my web browser. After troubleshooting with Spotify chat, it seems the issue is actually Firefox, because if I choose to play it via the app installed on my computer, it will play, but not via the web browser.

It was display "Spotify can't play this right now".. then it will skip through three songs, play ads & then will play the first 10 seconds of audio of the next song & then it will cut out.

Anyone else experiencing issues with Spotify via the Firebox web browser?