Firefox Community Forum

Please assist or advise why Firefox seems to be slowing down my system by memory usage. I have a handful (6) of tabs open on 1 browser session and my system started slowing down so I checked my task manager and it shows that I have more than a dozen of Firefox instances open chewing up almost 90% of my memory.

Please assist or advise me on how to tweak my browser to perform better, and not to show ghost instances

Ever since the Firefox 136.0.1 upgrade our Firefox icon to connect to Firefox will not work. It just spins out. Do we have to re-install Firefox and in so doing lose our bookmarks? Thanks

Firefox will not allow me to access my internet banking account. The recent update caused me many problems. Is there a seurity setting in Firefox that I should take a look at or correct? Thank you!

I have written you all now three times. I cannot use Safeway.com to order my groceries and have had this problem since October of last year. I have to use another brower, which I detest to make my orders. All of my preferences are on the safeway.com page but when I search, let's just say "eggs" it tells me that my spelling must be wrong or there are no items that match my search. Please please help me fix this. I have called Safeway.com 4 times and they say it is a Firefox issue. Thank you.

Firefox recently added a feature that requires me to open a new private window to access Revenue Canada. I use Intuit Turbo Tax to file my Income Tax. The Intuit software allows you to download your rax records from CRA and insert the information in your T1 Return. With the latest change to Firefox this option is not available any longer because the default for the CRA account is not to a private window. How do I get around this problem????

While editing a Wordpress blogpost in HTML, the cursor does not appear, either as blinking or otherwise. Resultantly, I cannot edit a post. The editing I intend cannot be done in visual settings.

Another person seems to have the same sort of problem. Here is the link: https://wordpress.com/forums/topic/cursor-not-working-when-im-creating-editing-a-post/

Apparently, his problem was specific to Firefox , as the problem disappeared as he switched to Chrome. My similar problem disappears as I switch to Microsoft Edge.

My e-mail will not load sub links. It pops up a list of links not related to the e-mail. Stated when I installed avast. Took avast off. DID NOT fix problem. What now???

Reading the crash dumps when our systems crash, keeps showing this same result. Firefox's "web content" is crashing our systems.

dennis@sitaw1:/var/crash/202503151007$ sudo crash /usr/lib/debug/boot/vmlinux-6.8.0-54-generic dump.202503151007

crash 8.0.4 Copyright (C) 2002-2022 Red Hat, Inc. Copyright (C) 2004, 2005, 2006, 2010 IBM Corporation Copyright (C) 1999-2006 Hewlett-Packard Co Copyright (C) 2005, 2006, 2011, 2012 Fujitsu Limited Copyright (C) 2006, 2007 VA Linux Systems Japan K.K. Copyright (C) 2005, 2011, 2020-2022 NEC Corporation Copyright (C) 1999, 2002, 2007 Silicon Graphics, Inc. Copyright (C) 1999, 2000, 2001, 2002 Mission Critical Linux, Inc. Copyright (C) 2015, 2021 VMware, Inc. This program is free software, covered by the GNU General Public License, and you are welcome to change it and/or distribute copies of it under certain conditions. Enter "help copying" to see the conditions. This program has absolutely no warranty. Enter "help warranty" for details.

GNU gdb (GDB) 10.2 Copyright (C) 2021 Free Software Foundation, Inc. License GPLv3+: GNU GPL version 3 or later <http://gnu.org/licenses/gpl.html> This is free software: you are free to change and redistribute it. There is NO WARRANTY, to the extent permitted by law. Type "show copying" and "show warranty" for details. This GDB was configured as "x86_64-pc-linux-gnu". Type "show configuration" for configuration details. Find the GDB manual and other documentation resources online at:

   <http://www.gnu.org/software/gdb/documentation/>.

For help, type "help". Type "apropos word" to search for commands related to "word"...

crash: inconsistent active task indications for CPU 5:

          runqueue: ffff998d6a790000 "Web Content" (default)
      current_task: ffff998b317728c0 "conky" 

     KERNEL: /usr/lib/debug/boot/vmlinux-6.8.0-54-generic  [TAINTED]
   DUMPFILE: dump.202503151007  [PARTIAL DUMP]
       CPUS: 6
       DATE: Sat Mar 15 10:07:07 EDT 2025
     UPTIME: 04:53:51

LOAD AVERAGE: 1.30, 1.16, 0.93

      TASKS: 908
   NODENAME: sitaw1
    RELEASE: 6.8.0-54-generic
    VERSION: #56-Ubuntu SMP PREEMPT_DYNAMIC Sat Feb  8 00:37:57 UTC 2025
    MACHINE: x86_64  (3292 Mhz)
     MEMORY: 32 GB
      PANIC: ""
        PID: 3337486
    COMMAND: "conky"
       TASK: ffff998b2a1ad180  [THREAD_INFO: ffff998b2a1ad180]
        CPU: 4
      STATE: TASK_RUNNING (PANIC)

crash>

When I open Firefox browser around ten several weeks old tabs are there. It is not set in the setting to open. I did many attempts to get rid of this nuisance and they are still here. I Created new profile, erased all profiles, removed Firefox, and reinstalled with option not to use old setting since new installation found that the fire fox has been installed. And frustration part that Mozilla do not offer (as I know) support to fix this problem. This glitch is hidden somewhere and the program always find it an put it back. I am not sure if what to do as I run out of options, other than turn to another browser after many years using only Firefox with no problems at all. Thanks Ned

I have my business emails set up on FireFox. Whenever my Windows updates during the night causing my PC to restart I lose all of my connectivity settings on FireFox. Whenever I attempt to login to sites I have already established connections for, the site sees me as having a new PC and I have to start all over with the inputting of login credentials. What in my settings can be modified to stop this from happening.

Thank you.

When I sign onto a certain app, it says I sign on from West, New York. I am in North Carolina, so I am wondering if my browser that I’m using which is Firefox, is routed back to like a headquarters in New York where it would show that I signed on from New York? Is that ever possible?

Thank you, Stefanie Norris

[redacted] problem you [redacted] im having issues with the video and ads as all of my apps are disabeld nothing works and firefox it self causing probs and no one is helping out.

I am getting crashes with the latest Win7 ESR release (115.21.0esr).

Looking at the crash report indicates EXCEPTION_ACCESS_VIOLATION_READ. Crash Address is 0xfffffffffffffffb

I was running ESR fine on my old Win7 system, but then I think I recently updated to this release and started seeing these constant crashes.

The crashes usually happen when I try to load a new page or click on a link that loads a new page, but sometimes it also crashes when I close a tab. Certain URLs almost always seem to causes the browser to crash (for instance https://www.gog.com/redeem, although I did get it to work once), but other sites seem to work fine and never crash.

I started a new profile with no add-ons, etc. and still same crashes (see below report ID for this crash).

I haven't seen any other problems on my system other than Firefox crashing, so don't thing it is a problem other than something internal to this version of Firefox, but I could be wrong about that...

Report ID: bp-8ae3019e-f76d-40d2-b62f-da84f0250314

Thanks for any help you can provide!

Hello! I have recently not been able to view any images when I click on the "Images" tab after I have typed something into the search engine. I cleared my cache, thinking it was just loading slowly or something and figured I would free up a little space. It didn't help at all. I do have an older MacBook Pro (2016). I'm hoping it's not that my computer is too old to run a Firefox update or something. Any thoughts? Thank you for your help! -Lorrie

I accessed the about:support page as part of attempting to diagnose a fix irregularities with logging of history entries. After at most 2 seconds the screen repeatedly began flashing to a black screen. The screen would stay black for up to 10 seconds then clear for maybe 1 to 2 seconds and then blackscreen again repeatedly. It did it on several consecutive occasions so is no one-off

Similar problems occur with Amazon Prime and Spotify but the black screen last significantly longer (over a minute or more) and the cleared screen shorter (milliseconds).

On no occasions have I seen anything that resembles and error message or code.

I restarted Firefox in safe mode loading about:support again with no other tab loaded and it continued to happen. It clearly is not a add-on or extension that is responsible. Sometimes shutting down Firefox (if you can see the screen long enough to do so) clears the problem but not always. Equally switching windows using <ALT><TAB> can relieve the problem but only on some occasions. I've not identified which applications might relieve the issue in such circumstances but suffice to say were I to return to the problem web page it would begin again.

Trying to reset the video card (Windows key Ctrl Shift B) has no effect.

Clearing the cache, cookies etc seems to make no difference and other temporary files

I only clear my history periodically leaving several months of entries available.

I have tried to update the video drivers on numerous occasions and been advised they are up to date on every occasion.

It occurs with hardware acceleration checked on and without it.

Reinstalling Firefox makes no difference and the black screen issues have been happening now for probably 2 years or so across multiple versions of Firefox and before today (when I used about:support which I have not used before) I had assumed it was purely down to third party sites but now having experienced these problems it's clear that at least in part Firefox is part of the problem.

It does not happen with other 'about' functions (profiles,config,processes,memory) so seems specific to the about:support function in terms of Firefox related pages.

Turning the monitor off and disconnecting the monitor from the power supply for the obligatory 10 seconds is the most certain and least disruptive way of resolving the problem. Just turning the monitor off and on again without disconnecting the power does not seem to resolve the issue. Obviously rebooting the system which can waste more than an hour of my time all told shutting down and bringing up software will also clear the issue. Rebooting a PC is no resolution to any software problem.

I am using an HP24i FHD monitor connected to a Dell Optiplex 7060 SFF running Windows 10 Pro Version 22H2 OS Build 19045.5487 and an up to date version of Firefox (version 136.0.1 [64-bit])

The system is regularly scanned for malware and viruses and as far as I am concerned is clean. Standard WIndows maintenance and repair tasks (eg fsck, sfc, DISM) are carried out periodically and there is currently one windows update released earlier this week outstanding.

Please can you advise what other steps I can take (or if it is a 'feature' linked to the about:support page provide a work around in your next release) to address a problem that is becoming an increasing nuisance and yet another reason to abandon Firefox whose performance is becoming increasingly flakey in a number of ways.

PS Your 'educated guesses' about software versions in the help form page are blank. Another feature?

Hello,

We ran in-place upgrade from Windows 10 to Windows 11 on a number of machines. Afterwards, web sites like citibank.com or linkedin.com crash as soon as the page is loaded.

We've uninstalled/reinstalled Firefox, deleted all data, nothing worked.

Anyone else experience this problem? Is there a fix?

Thank you!