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Weekly store ads display as a black box at store web sites? help

  • 2 प्रत्युत्तर
  • 2
  • के द्वारा अंतिम प्रतियुतर jtw51348

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Grocery store, Walmart, Lowes etc. all display as a black box at stores web site with firefox----works fine with other browsers?? I have cleared cookies, cleared cache and several other things including some choice language. I am frustrated!!

All Replies (2)

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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

To Enable SafeMode

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
  • Once you get the pop-up, just select "'Start in Safe Mode"

If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")


Could you attach a screenshot?

Try to use JPG or PNG image file format and make it public view.

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Worked in safe mode fine but I could not determine what extension may have caused the problem---normal mode returned the black box. Unchecked hardware accelerator box and it worked fine-----I guess I have to live without that feature? Thanks