Junk emails stay in Inbox until I look at that Inbox, then after I'm looking they're automatically marked and moved
Everything was fine in 115esr. I think I missed 136 and upgraded to 137, and am now on 138. I have five IMAP accounts. The following behavior happens with all of them and has been occurring since I upgraded (to 137 and 138).
I open Thunderbird and it checks for mail. Inboxes will show new messages. I click on any of the Inboxes with new mail. The spam emails automatically get marked as junk and moved out of inbox, and that happens only after I view that Inbox.
The previous behavior, and what I expect to happen, is that the spam emails would get marked as junk and moved out of Inbox before I view that Inbox. It's odd to have an Inbox show new emails, go to look at the new emails, then watch them get marked as junk and disappear from Inbox. It's like schrodinger's inbox, the act of observing the inbox determines the fate of the spam emails :p
All Replies (5)
Spam filtering used to kick in during the initial mail check, not when the folder is viewed. Watching them vanish while you're reading is both weird and frustrating. Might be worth filing a bug report if one doesn’t already exist.
Bugzilla? It's hard to search for existing bug reports when the search terms are "junk" and "inbox." Been spending a little time each day looking, but it's slow going, heh.
right click the folder, select properties and check that the folder is to be included when Thunderbird gets mail.
What you are describing sounds a little like what happens by default with SPAM/Junk folders as they are not polled for changes on a get mail only when selected. That same setting exists for all folders and default to check for everything but junk/spam and deleted/trash. The defaulting is set by a flag that also decides what "type" of folder it is and the icon it should have (junk, send etc)
Inbox doesn't have a checkbox for, "When getting new messages for this account, always check this folder." The Junk folder does have that checkbox. It was not checked. It is checked now.
Junk emails are now eventually moved to the Junk folder. But it takes a minute.
Thunderbird will play the New Mail sound and pop up the notification. In the notification I can see that the email is spam. Instead of clicking on that Inbox, I'll wait a minute or two. After some time the spam is then moved to the Junk folder.
Unfortunately I still get the popup notification and the sound when spam arrives, because it initially sits in Inbox for a while.
I was unable to find anything similar on Bugzilla. I'm dragging my feet about submitting a bug report of my own.
rUUk said
Inbox doesn't have a checkbox for, "When getting new messages for this account, always check this folder." The Junk folder does have that checkbox. It was not checked. It is checked now. Junk emails are now eventually moved to the Junk folder. But it takes a minute. Thunderbird will play the New Mail sound and pop up the notification. In the notification I can see that the email is spam. Instead of clicking on that Inbox, I'll wait a minute or two. After some time the spam is then moved to the Junk folder. Unfortunately I still get the popup notification and the sound when spam arrives, because it initially sits in Inbox for a while.
This is a known issue.
rUUk said
I was unable to find anything similar on Bugzilla. I'm dragging my feet about submitting a bug report of my own.
That's OK. It could be a combination of issues.
Perhaps we try some things:
1. Start Windows in safe mode with networking enabled - https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode Still In Windows safe mode, start Thunderbird in Troubleshoot Mode - https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird. Does problem change?
2. Inbox - how big and how many messages?
3. What happens if you repair the Inbox, in Properties?
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