Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox not loading certain sites/pages + Can't see addon panel when I click on addons except one pixel on lower right corner of addon button on Firefox Toolbar

  • 1 प्रत्युत्तर दें
  • 0 यह समस्या है
  • 1 view
  • के द्वारा अंतिम प्रतियुतर cor-el

more options

I have been facing a very strange situation/bug (likely some addon breaking my Firefox) where I am not able to navigate/load certain sites and certain pages. Here are details:

What is working: 1. I can go to google, amazon, yahoo, and certain other websites home page, and type certain queries in the google.

What is not working: 1. I can't load Duckduckgo(dot)com, nor ddg(dot)gg 2. Though I can open Google(dot)com, but I can not search anything in Google. I can see autocompleted/suggested results in Google, but nothing happens when I click on those autocompleted/suggested queries (screenshot attached, see lower left corner, *.gstatic.com/*.google.com is loading forever). 3. I can't open any addons/extensions. For eg. Tab Session Manager, or even Bitwarden does not load when I click on it, except it shows a pixel on the right corner of addon button on Firefox Toolbar (screenshot attached for that pixel towards the right lower corner of the icon).

What I have tried already - 1. Firefox is up to date as of a few minutes ago. 2. Underlying OS is up-to-date as of a few minutes ago. 3. I have tried disabling all addons and it did fix the problem. 4. I tried changing theme (which was default black) to default, and it did not fix the problem. 5. Tried restarting PC and it did not solve the problem. 6. I tried troubleshooting mode and it DID fix the problem while I was in troubleshooting mode, at least sites were loading. But as I exited troubleshooting mode, addons started loading for a few seconds, and then once Firefox is loaded fully, I started experiencing the same problem. 7. Tried toggle HTTP3 enable/disable, which did not fix the problem. 8. Followed Firefox troubleshooting guides, it did not solve the problem (except troubleshooting mode). I tried disabling hardware acceleration and disabled any protection modes, DNS over HTTPs and other settings which might interfere in site loading - none of that worked.

My hypothesis so far - As I can access some sites on the internet, I have ruled out DNS issues and networking issues. I tried disabling all addons and it did not fix the issue (except when in troubleshooting mode) - which tells me addons are not necessarily a problem. However, I could not find what all things troubleshooting mode disables, and perhaps I should find that out. Could anyone please share any insights or your thoughts on what I might be missing? Firefox is my primary browser and a lot of my tasks are pending from over a day now. Any help is greatly appreciated! Thanks a lot!

I have been facing a very strange situation/bug (likely some addon breaking my Firefox) where I am not able to navigate/load certain sites and certain pages. Here are details: What is working: 1. I can go to google, amazon, yahoo, and certain other websites home page, and type certain queries in the google. What is not working: 1. I can't load Duckduckgo(dot)com, nor ddg(dot)gg 2. Though I can open Google(dot)com, but I can not search anything in Google. I can see autocompleted/suggested results in Google, but nothing happens when I click on those autocompleted/suggested queries (screenshot attached, see lower left corner, *.gstatic.com/*.google.com is loading forever). 3. I can't open any addons/extensions. For eg. Tab Session Manager, or even Bitwarden does not load when I click on it, except it shows a pixel on the right corner of addon button on Firefox Toolbar (screenshot attached for that pixel towards the right lower corner of the icon). What I have tried already - 1. Firefox is up to date as of a few minutes ago. 2. Underlying OS is up-to-date as of a few minutes ago. 3. I have tried disabling all addons and it did fix the problem. 4. I tried changing theme (which was default black) to default, and it did not fix the problem. 5. Tried restarting PC and it did not solve the problem. 6. I tried troubleshooting mode and it DID fix the problem while I was in troubleshooting mode, at least sites were loading. But as I exited troubleshooting mode, addons started loading for a few seconds, and then once Firefox is loaded fully, I started experiencing the same problem. 7. Tried toggle HTTP3 enable/disable, which did not fix the problem. 8. Followed Firefox troubleshooting guides, it did not solve the problem (except troubleshooting mode). I tried disabling hardware acceleration and disabled any protection modes, DNS over HTTPs and other settings which might interfere in site loading - none of that worked. My hypothesis so far - As I can access some sites on the internet, I have ruled out DNS issues and networking issues. I tried disabling all addons and it did not fix the issue (except when in troubleshooting mode) - which tells me addons are not necessarily a problem. However, I could not find what all things troubleshooting mode disables, and perhaps I should find that out. Could anyone please share any insights or your thoughts on what I might be missing? Firefox is my primary browser and a lot of my tasks are pending from over a day now. Any help is greatly appreciated! Thanks a lot!
संलग्न स्क्रीनशॉट

All Replies (1)

more options

Can you attach your Troubleshooting Information?


You can check the connection settings and check for possible issues with a Proxy or VPN service.

  • Settings -> General -> Network: Connection -> Settings

If you do not need to use a Proxy to connect to internet, select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See also:

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

If it works in Troubleshoot Mode and in regular mode with all extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) disabled, try to find which extension is causing the problem by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via one of these:

  • "3-bar" menu button -> Exit (Power button)
  • Windows: File -> Exit
  • Mac: Firefox -> Quit Firefox
  • Linux: File -> Quit

Helpful?

प्रश्न पूछें

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.