Not being able to log in
I got a new computer and got Firefox but when I go to login, it always tries to make a new account instead of login. It will never give me an option to login when all I want to do is login. Is there some button I am missing or a website I need to go to to login?
All Replies (6)
Hi, if the problem is connecting to your Firefox Account, could you check for the "Sign in to Firefox" item on the main menu (screenshot attached):
Does your menu have that?
jscher2000 said
Hi, if the problem is connecting to your Firefox Account, could you check for the "Sign in to Firefox" item on the main menu (screenshot attached):
It does but going one step forward brings me to entering an email to create an account.
Hmm, if the site recognizes your email address as being associated with an existing account, then it should ask you to sign in to it. Is it possible to you created the account under a different email address?
jscher2000 said
Hmm, if the site recognizes your email address as being associated with an existing account, then it should ask you to sign in to it. Is it possible to you created the account under a different email address?
That was it. I changed the email a while ago but I had to put in the original email I created the account with
Never mind. It says I have to use the primary email and when I put in it, it wants to make a new account
Well, it worked now. Not sure what I did different but it is signing in now