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Swagbucks.com is linked to Mozilla, and I can't get it off. HELP!??

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  • के द्वारा अंतिम प्रतियुतर cor-el

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Somehow, Swagbucks.com decided I needed them. They have a "swag button", and it's linked to Mozilla. It's not in the computer, because I can't uninstall it as a program. It seems to be tied to the browser, and it pops up every time I open it. I know I'm not good at this stuff -- hope someone can tell me how to get rid of this nuisance! Thanks!

Somehow, Swagbucks.com decided I needed them. They have a "swag button", and it's linked to Mozilla. It's not in the computer, because I can't uninstall it as a program. It seems to be tied to the browser, and it pops up every time I open it. I know I'm not good at this stuff -- hope someone can tell me how to get rid of this nuisance! Thanks!

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Looks like it crept in as an extension. If you do not remember installing it, let's do the broader cleaning:

Here's my suggested procedure for tracking down and cleaning up bad add-ons and other hijackers. I know it seems long, but it's really not that bad.

(1) Open the Windows Control Panel, Uninstall a Program.

After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Be suspicious of everything you do not recognize/remember, as malware often uses important or innocent sounding names to discourage you from removing it.

Take out as much trash as possible here. If you're not sure, feel free to post program names or a screenshot of the list.

(2) Open Firefox's Add-ons page using either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • in the Windows "Run" dialog, type or paste
    firefox.exe "about:addons"

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions. All extensions are optional; the troublemaker might not be obvious from its name.

Often a link will appear above at least one disabled extension to restart Firefox to make the change effective. You can complete your work on the tab and click one of the links as the last step.

Any improvement?

(3) You can search for remaining issues with the scanning/cleaning tools listed in the previously mentioned support article: Troubleshoot Firefox issues caused by malware. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.

Hopefully that will flush anything on your system and in your Firefox that could be a problem.

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I notice this extension in the System Details list:

  • SwagButton 269 (shopearn@prodege.com)