I cannot display Screwfix detail pictures etc although I could a few weeks ago. Screwfix say that it is a problem with my browser.
Although can display the catalogue and small diagrams for http://www.screwfix.com/, I am unable to display the large diagram and information I need for when I identify an item that I need to take close look. This has only happened recently, it works normally when using Internet Explorer, and other similar sites I have no trouble with. Screwfix helpline say that it the fault of my browser or its settings. Any ideas?
All Replies (1)
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
Type about:preferences<enter> in the address bar.
- Cookies; Select Privacy. Under History, select
Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from
Cached Web Content, Press Clear Now.
If there is still a problem, https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;
Type about:preferences#advanced<enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe websites. Are there any problems?
Then restart.