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lost my profile

  • 3 प्रत्युत्तर
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  • के द्वारा अंतिम प्रतियुतर christ1

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after a hard disk crash the pc shop was able to safe all data - so also all emails and data that are in the profile folder - but not the profile itself. So in Explorer I can see the old emails by searching on the @myadress.com-string but cannot import them in my newly created account. Any ideas? kr, marc

after a hard disk crash the pc shop was able to safe all data - so also all emails and data that are in the profile folder - but not the profile itself. So in Explorer I can see the old emails by searching on the @myadress.com-string but cannot import them in my newly created account. Any ideas? kr, marc

All Replies (3)

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You could try copying the Mail folder saved from the old profile into the new profile. If you have been using the new account in the meantime, back up its profile first.

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did it as described but cannot open old emails, do not even see them in the folders.

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Install this add-on and import the mail files from the old profile. https://addons.mozilla.org/en-US/thunderbird/addon/importexporttools/