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Can't open email using gmail via webmail, the email list is shown but an email does not open properly

Posted

I'm using Firefox Nightly in Debian 7 (64 bits) and, since two weeks ago, the emails on my gmail account (via webmail) can't be opened properly.

The steps for this problem:

1. Open Firefox Nightly. 2. Open a gmail email account (www.gmail.com). 3. Click an email. 4. The email is opened but it is empty, it has only the Reply box, the message does not appear.

The email is shown properly when using any other browser (iceweasel, chrome, chromium) in the same machine.

Could anyone help me?

I'm using Firefox Nightly in Debian 7 (64 bits) and, since two weeks ago, the emails on my gmail account (via webmail) can't be opened properly. The steps for this problem: 1. Open Firefox Nightly. 2. Open a gmail email account (www.gmail.com). 3. Click an email. 4. The email is opened but it is empty, it has only the Reply box, the message does not appear. The email is shown properly when using any other browser (iceweasel, chrome, chromium) in the same machine. Could anyone help me?

Chosen solution

Hi guigs2,

The problem was fixed when I tested FFnightly in safe mode.

The problem was the addon Adblock Plus 2.1, gmail started working when it was disabled.

Thanks

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Additional System Details

Installed Plug-ins

  • Version: 5.2.4.0
  • Shockwave Flash 11.2 r202
  • The IcedTea-Web Plugin executes Java applets.
  • This plugin provides integration with Gnome Shell for live extension enabling and disabling. It can be used only by extensions.gnome.org
  • Mime Type x-skype for Skype Buttons
  • This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox.

अप्लिकेशन

  • User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:34.0) Gecko/20100101 Firefox/34.0

अधिक जानकारी

guigs2
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624 समाधान 7157 उत्तर

Hi viniciusjl, Does this still happen on the latest nightly? If so what was the about:buildconfig info on the page when you saw this happen. Nightly is not officially supported, but I know a screenshot and a bug would not be not appreciated in bugzilla.mozilla.org.

Hi viniciusjl, Does this still happen on the latest nightly? If so what was the about:buildconfig info on the page when you saw this happen. Nightly is not officially supported, but I know a screenshot and a bug would not be not appreciated in bugzilla.mozilla.org.

Question owner

Hi guigs2,

I've just updated Firefox Nightly, restarted it and refreshed gmail page, and the problem still persists.

I added the image of your email via gmail seen from FFnightly.

Should I open an issue in bugzilla.mozilla.org?

The about:buildconfig is:

about:buildconfig Build Machine

bld-linux64-spot-324 Source

Built from https://hg.mozilla.org/mozilla-central/rev/dac8b4a0bd7c Build platform target x86_64-unknown-linux-gnu Build tools Compiler Version Compiler flags /usr/bin/ccache /builds/slave/m-cen-l64-ntly-000000000000000/build/gcc/bin/gcc 4.7.3 -Wall -Wpointer-arith -Wdeclaration-after-statement -Werror=return-type -Werror=int-to-pointer-cast -Wtype-limits -Wempty-body -Wsign-compare -Wno-unused -Wcast-align -Wno-error=uninitialized -Wno-error=maybe-uninitialized -Wno-error=deprecated-declarations -Wno-error=coverage-mismatch -std=gnu99 -fgnu89-inline -fno-strict-aliasing -ffunction-sections -fdata-sections -fno-math-errno -pthread -pipe /usr/bin/ccache /builds/slave/m-cen-l64-ntly-000000000000000/build/gcc/bin/g++ 4.7.3 -Wall -Wpointer-arith -Woverloaded-virtual -Werror=return-type -Werror=int-to-pointer-cast -Werror=type-limits -Wempty-body -Wsign-compare -Wno-invalid-offsetof -Wcast-align -Wno-error=uninitialized -Wno-error=maybe-uninitialized -Wno-error=deprecated-declarations -Wno-error=coverage-mismatch -fno-exceptions -fno-strict-aliasing -fno-rtti -ffunction-sections -fdata-sections -fno-exceptions -fno-math-errno -std=gnu++0x -pthread -pipe -DNDEBUG -DTRIMMED -g -fprofile-use -fprofile-correction -Wcoverage-mismatch -O3 -fno-omit-frame-pointer Configure arguments

--enable-update-channel=nightly --enable-update-packaging --with-google-api-keyfile=/builds/gapi.data --enable-crashreporter --enable-release --enable-elf-hack --enable-stdcxx-compat --enable-warnings-as-errors --enable-signmar --enable-profiling --disable-elf-hack --enable-js-diagnostics --with-ccache

Hi guigs2, I've just updated Firefox Nightly, restarted it and refreshed gmail page, and the problem still persists. I added the image of your email via gmail seen from FFnightly. Should I open an issue in bugzilla.mozilla.org? The about:buildconfig is: about:buildconfig Build Machine bld-linux64-spot-324 Source Built from https://hg.mozilla.org/mozilla-central/rev/dac8b4a0bd7c Build platform target x86_64-unknown-linux-gnu Build tools Compiler Version Compiler flags /usr/bin/ccache /builds/slave/m-cen-l64-ntly-000000000000000/build/gcc/bin/gcc 4.7.3 -Wall -Wpointer-arith -Wdeclaration-after-statement -Werror=return-type -Werror=int-to-pointer-cast -Wtype-limits -Wempty-body -Wsign-compare -Wno-unused -Wcast-align -Wno-error=uninitialized -Wno-error=maybe-uninitialized -Wno-error=deprecated-declarations -Wno-error=coverage-mismatch -std=gnu99 -fgnu89-inline -fno-strict-aliasing -ffunction-sections -fdata-sections -fno-math-errno -pthread -pipe /usr/bin/ccache /builds/slave/m-cen-l64-ntly-000000000000000/build/gcc/bin/g++ 4.7.3 -Wall -Wpointer-arith -Woverloaded-virtual -Werror=return-type -Werror=int-to-pointer-cast -Werror=type-limits -Wempty-body -Wsign-compare -Wno-invalid-offsetof -Wcast-align -Wno-error=uninitialized -Wno-error=maybe-uninitialized -Wno-error=deprecated-declarations -Wno-error=coverage-mismatch -fno-exceptions -fno-strict-aliasing -fno-rtti -ffunction-sections -fdata-sections -fno-exceptions -fno-math-errno -std=gnu++0x -pthread -pipe -DNDEBUG -DTRIMMED -g -fprofile-use -fprofile-correction -Wcoverage-mismatch -O3 -fno-omit-frame-pointer Configure arguments --enable-update-channel=nightly --enable-update-packaging --with-google-api-keyfile=/builds/gapi.data --enable-crashreporter --enable-release --enable-elf-hack --enable-stdcxx-compat --enable-warnings-as-errors --enable-signmar --enable-profiling --disable-elf-hack --enable-js-diagnostics --with-ccache

Question owner

I forgot to add the guigs2 email seen from Iceweasel (uploaded now).

I forgot to add the guigs2 email seen from Iceweasel (uploaded now).
guigs2
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624 समाधान 7157 उत्तर

Please do, sorry for the late response, as nightly version are still being updated, but if the issue persists after clearing cache, better to report it than not.

EDIT: also thank you.

Please do, sorry for the late response, as nightly version are still being updated, but if the issue persists after clearing cache, better to report it than not. EDIT: also thank you.

Modified by guigs2

Helpful Reply

Hi guigs2,

I've just opened the Bug 1059012.

I also cleaned the web content cache and the application cache, but the problem still persists.

Hi guigs2, I've just opened the Bug 1059012. I also cleaned the web content cache and the application cache, but the problem still persists.

Modified by viniciusjl

Chosen Solution

Hi guigs2,

The problem was fixed when I tested FFnightly in safe mode.

The problem was the addon Adblock Plus 2.1, gmail started working when it was disabled.

Thanks

Hi guigs2, The problem was fixed when I tested FFnightly in safe mode. The problem was the addon Adblock Plus 2.1, gmail started working when it was disabled. Thanks