מוצגות שאלות עם התגיות: הצגת כל השאלות

Lost Backup in Sync after factory reset of the phone

My phone broke down and I had to send it in, for it to be repaired. As usual for warranty repairs the phone needed a factory reset to be sent in. Before doing that I back… (read more)

My phone broke down and I had to send it in, for it to be repaired. As usual for warranty repairs the phone needed a factory reset to be sent in. Before doing that I backed up my session using Firefox sync as described here: https://support.mozilla.org/en-US/products/mobile/backup-recovery-and-sync/backup-data That went fine and I could access the data from my PC.

Now my phone returned, I reinstalled firefox yesterday and immediately after signing in, my backup in Sync was overwritten with a blank session. Is there any way to get the old session back?

נשאלה על־ידי felix16 ב־לפני חודש

תגובה אחרונה מאת Kiki לפני 3 שבועות

Firefox deleting phones bookmark after pc crash

my phone and windows 7 desktop both sync bookmarks on Firefox. The PC got corrupted and had to be reinstalled. I reinstalled it without bookmarks and went to my phone to … (read more)

my phone and windows 7 desktop both sync bookmarks on Firefox. The PC got corrupted and had to be reinstalled. I reinstalled it without bookmarks and went to my phone to sync bookmarks before adding backup bookmarks to the desktop Firefox. That wiped out my phone's bookmarks. how can I avoid this next time.

נשאלה על־ידי jenna ב־לפני חודש

where is my data

Sync has been mostly usable the past 2 yrs and now all my data is randomly gone. I had a android and desktop syncing and nothing else. Are there backups or previous versi… (read more)

Sync has been mostly usable the past 2 yrs and now all my data is randomly gone. I had a android and desktop syncing and nothing else. Are there backups or previous versions of saved data? This right here is what I feared for so many years.... Where's my data? Don't send me generic answers. Is there a backup on a server or not? If so give it up

נשאלה על־ידי ffsync ב־לפני 2 חודשים

תגובה אחרונה מאת florea לפני 2 חודשים

sync deleted my data

Randomly deleted everything. No new device added, no password change (wish is ridiculous y'all aren't sharp enough to create an encryption mechanism that doesn't delete o… (read more)

Randomly deleted everything. No new device added, no password change (wish is ridiculous y'all aren't sharp enough to create an encryption mechanism that doesn't delete on pass change), no device removed. Years of 1 desktop and 1 Android. How do I get it back from the servers? I don't care if it's encrypted. I just lost 10 yrs of bookmarks. Don't send me fluff or bs answers that tech noobs accept

נשאלה על־ידי ffsync ב־לפני 2 חודשים

תגובה אחרונה מאת ffsync לפני 2 חודשים

  • נפתרה

Help restoring >10 tabs on Android with Firefox Sync after pressing "Close all tabs"

Hi, looking to ask if anyone has experience with restoring Firefox open tabs after closing them accidentally on Android. Environment: Android 14 Firefox account sync ena… (read more)

Hi, looking to ask if anyone has experience with restoring Firefox open tabs after closing them accidentally on Android.

Environment: Android 14 Firefox account sync enabled

Things tried: 1. Firefox Sync (The open tab information was promptly cleared away by the sync) 2. Open tab information from a separate desktop Firefox browser with Sync enabled prior (same issue as #1) 3. ADB file access (no permissions) 4. ADB downgrade install to pull old files (failed due to Android 14) 5. Accessing "files:///data/data/org.mozilla.firefox/..." (cannot download files and looking at the timestamps, the SQLite files have probably been overwritten) 6. Firefox debugging (Nothing useful) 7. Searching for a way to get Firefox Sync historical data (doesn't seem available) 8. Mailing customer support (No response)

Things I didn't do prior to this incident (answering the common responses found online): 1. Bookmark my tabs 2. Firefox Collections

נשאלה על־ידי x3gamma ב־לפני 4 חודשים

נענתה על־ידי Paul ב־לפני 4 חודשים

  • Archived

bookmarks and passwords are gone after deleting the app

Deleted the app then reinstall it and logged in but there's no passwords no bookmarks no collections no nothing, Is there absolutely no way to recover my old bookmarks an… (read more)

Deleted the app then reinstall it and logged in but there's no passwords no bookmarks no collections no nothing, Is there absolutely no way to recover my old bookmarks and passwords?

Tried looking through the topics but didn't find an answer

What's the point of having to sign in and make an account if everything going to disappear just because I deleted the app and then reinstall it?

נשאלה על־ידי 1 2 ב־לפני 8 חודשים

תגובה אחרונה מאת Paul לפני 8 חודשים

  • נעול
  • Archived

Is it possible to synchronise downloads across devices?

Hi, I know this is a long shot but I'm wondering if it's possible to sync downloads across Firefox devices. I lost my phone recently and I had a LOT of downloads on it th… (read more)

Hi, I know this is a long shot but I'm wondering if it's possible to sync downloads across Firefox devices. I lost my phone recently and I had a LOT of downloads on it that I couldn't backup to the cloud. Is it possible to somehow make those available through another device, like my laptop that has Firefox?

Thank you

נשאלה על־ידי jhenie_blue04 ב־לפני 8 חודשים

תגובה אחרונה מאת Paul לפני 8 חודשים

  • נפתרה
  • Archived

No Ready To Scan Button

Hello. Please help me with the following, highly annoying issue. I just changed laptops and signed in to Firefox with my Mozilla account on the new device. Unfortunate… (read more)

Hello.

Please help me with the following, highly annoying issue. I just changed laptops and signed in to Firefox with my Mozilla account on the new device. Unfortunately the bookmarks and passwords were not updated so I can't see them.

I thought I'll sync the windows app with the android app that I have on my phone and where I have and can see all the saved passwords.

I followed the instructions on how to connect another device that say to open the Android app, go to syncing and tap the ready to scan button to read the QR code. The problem: there is no Tap Ready To Scan button on my phone! I looked for it everywhere and it just isn't there. Please see the attached images.

All I want is to import the passwords and bookmarks from my phone to my laptop. Please help me.

Looking forward to your reply. Daniel B.

נשאלה על־ידי daniel.bondoroi ב־לפני 11 חודשים

נענתה על־ידי daniel.bondoroi ב־לפני 11 חודשים

  • Archived

Stupidity

I accidentally Uninstalled my Firefox(don't ask). So I reinstalled it. How do I get the info from my old installation into my new installation? I don't have the sign in i… (read more)

I accidentally Uninstalled my Firefox(don't ask). So I reinstalled it. How do I get the info from my old installation into my new installation? I don't have the sign in info for my old installation as that where it was saved.

נשאלה על־ידי Ingrid ב־לפני שנה

תגובה אחרונה מאת Ingrid לפני שנה