Firefox Community Forum

Dear Firefox Support,

I recently installed a fresh copy of Windows 11 and then installed the latest version of the Firefox browser. However, when I try to sign in to my Firefox account, it does not sync any of my data. My bookmarks, passwords, browsing history, and other synced items are not appearing.

I have tried clicking the "Sync Now" button, but nothing happens. I would appreciate your assistance in resolving this issue so I can recover my data.

Thank you for your support.

Best regards,

I made sure to sign in and hit sync on my browser prior to moving over to my new computer. I've logged in on my new computer and manually hit the sync button but my passwords and bookmarks are not populating.

Hello,

Earlier today I reformatted my device but when I logged in to firefox I can only see my history is getting synced my bookmarks are empty, I've checked and bookmarks are check off and they should be synced. How do I get them to sync? It has worked fine in the past. Thanks.

I'm attempting to set up Firefox in a newly installed OS and have logged into my Sync account. Many aspects seem to be loaded in, but the status via the Settings is stuck at "Syncing..." despite waiting several hours. Quitting Firefox results in a crash window popping up.

There are no files in the weave/logs directory. The weave/failed directory has multiple json files; most almost completely empty. addons.json has an ID, but that's pretty much it.

Deleting the .mozilla directory and starting over yielded no change in behavior.

Any help would be appreciated. Thank you.

All my saved passwords are missing. I am synced and logged into an Android phone. I usually use an iphone but have not checked syncing there yet, or on a computer/laptop.

I have used Firefox bookmarks via sync for 20 years!! My previous computer is bricked and cannot be accessed. I have a fancy sync code but when I download Firefox on my phone or new computer, it’s like I’m a first time user. It offers me a new sync code but won’t allow me to use what I have. Are my files recoverable? Can I wipe from my old machine too?

Hello, I am transferring to a new device but my device is not syncing and just loading even when I tried to close and open Firefox. I've tried to also log this in via support but to no avail. Appreciate any help on this. Thank you!

I have profiles on desktop , i had enabled sync in all profiles when the feature was first introduced. the account icon always showed that it is syncing , but in the sync tab , no visited tab list appears of any profile in both the desktop .,, i installed firefox on the android today to check synchronization but its tabs never show in desktop profile and the android tells last synchronization never....neither the desktop tabs appear in android history

Dear Mozilla Team, I installed my Fieefox on Linux Mont on an old Laptop I use as my daily machine. Firefox however after login does not sync to my previous installs. I have installed and removed firefox on my mobile (iphone), with no change. Also re-installing and singning out, signing back in did not help. What can I do to get all my bookmarks and PWs back?

Since Mozilla no longer supports Lockwise, I am trying to sync my iPhone to my laptop to get all my passwords. INstructions tell me "Sync Firefox on your phone or tablet 1. Open Firefox on your mobile device. 2. Go to the menu ( on iOS or on Android) and tap Sync and save data 3. Tap Ready to Scan and hold your phone over this code" First of all, this choice does not exist in the iPhone Firefox menu. If I go into "Settings" and press "Sync now" none of my passwords show up within Firefox. Please help. Thank you.

I can't get open tabs to sync from my other computer. Bookmarks synced and other info but I don't see anything about tabs from other devices. I've synced both ends, both are logged in and I've selected open tabs in both. Nothing,

My passwords are saved to my android phone, and home PC but I am trying to get them into my work PC and they will not show up. I had a master password turned on briefly but it was not functioning how I wanted it (enter the master password before it would put any of the other passwords in instead of once on start up). Now I turned the master password off, sync is turned on for both the android browser and the work pc, the phone has the passwords but the pc does not.

Thank you for your help.

Hi guys, I have been using Firefox for a long time and most of the time, I use local backup, I have saved my bookmarks on my extended hard drive but about a year ago, I found out that Firefox has a "sync" feature and it's really great. I turned on the auto-sync of bookmarks and it work but this time, I reset Windows and I was really sure that I was syncing and I checked, I opened the Profile menu, clicked "Sync Now" and waited until the rolling logo stopped. After I reinstalled windows and reinstalled firefox, logged in but I don't see the backup bookmarks like before, I tried searching but couldn't find anything, just like a new firefox and new profile. Is there a way to find the lasted bookmarks I have synced? I often have thousands of tabs open so I have used this feature before but this is the first time Firefox hasn't shown my synced bookmarks.

I sync tabs with multiple devices, but I cannot get my tabs to sync with my iPad. I have tried scanning the QR code from my desktop browser. I have tried entering the password. The process never finishes on the iPad, even after the desktop browser said the process was complete.