Firefox Community Forum

Hi,

I can't seem to retrieve all of my Firefox bookmarks or passwords on this new mac laptop. My other (mac) one fried. I thought everything was saved on Firefox.  Tried to sync from phone (android) too. Therefore, I'm having a hard time logging into certain accounts, which I depend on Firefox for my saved passwords. (evidently that is a thing of the past and I will now write all passwords down in a safe place. Also does anyone know why when I scroll on my mouse I have to scroll up, in order to scroll down, more importantly how can I change it back. This is a new glitch. and I'd rather not get used to it! Please help if you can.

Thank you, techno dummy Noel lol

Good afternoon, I restarted my windows computer because it was buggy and right before reinstalling I synced the Firefox account so that whenever I reinstalled Firefox in the PC once more I could have all my bookmarks.

Now while setting up, I find out none were synced? It doesn't appear and obviously I don't have access to the "old" browser to manually download the html file. This was weird because last time I downloaded Firefox in another device and logged into my account it automatically synced and configured everything as it was.

Please advice if there's any way to restore my bookmarks at least because I need them for work.

Many thanks. Kind regards.

After installing Mozilla on my mobile phone and syncing with my laptop all my bookmarks and history are GONE from my laptop. When attempting to restore them, following your suggested instructions, no dates appear when clicking the restore function. Deleted Mozilla from my mobile phone, still no good. Do I need to recreate all my bookmarks again?! How? When attempting to bookmark a new site it does NOT bookmark! No new history is showing either! Very disappointing, should I just return to windows again after years and years with Mozilla? Andrew S

Lost my Passwords on my desktop and can't recover them through profile manager, I found them on my android phone and want to recover my passwords from there, but am worried if I try and sync to the desktop, the desktop might overwrite the passwords in the phone.

My firefox recently crashed (f5ea38ba-f4f8-4224-8ab8-982e19cc72f7) is the crash code if that helps it happened just now, i dont have any additional profiles and no folder such as "old firefox" is there any way i can recover all the information and my old settings or passwords or anything? I tried to log into my firefox account to sync up data but there was no update on the information

I'm trying to configure Firefox on Mac using our MDM. The goal is ultimately to control a bunch of settings, but I'm trying to start simple by just installing the 1Password extension.

When I deploy this .mobileconfig file, nothing seems to happen to Firefox. I made this by following the example at https://github.com/mozilla/policy-templates/blob/master/mac/org.mozilla.firefox.plist but it doesn't seem to work and I am not sure how to debug.

<plist version="1.0"> <dict> <key>PayloadContent</key> <array> <dict> <key>PayloadContent</key> <dict> <key>org.mozilla.firefox</key> <dict> <key>Forced</key> <array> <dict> <key>EnterprisePoliciesEnabled</key> <true/> <key>Extensions</key> <dict> <key>Install</key> <array> <string>https://addons.mozilla.org/firefox/downloads/latest/1password-x-password-manager/latest.xpi</string> </array> </dict> <key>PasswordManagerEnabled</key> <false/> <key>ExtensionUpdate</key> <true/> </dict> </array> </dict> </dict> <key>PayloadEnabled</key> <true/> <key>PayloadIdentifier</key> <string>e441f671-148a-4039-a45d-12514e6d92b2</string> <key>PayloadType</key> <string>com.apple.ManagedClient.preferences</string> <key>PayloadUUID</key> <string>e441f671-148a-4039-a45d-12514e6d92b2</string> <key>PayloadVersion</key> <integer>1</integer> </dict> </array> <key>PayloadDescription</key> <string>Installs the 1Password Firefox extension for ease of use.</string> <key>PayloadDisplayName</key> <string>1Password Firefox Extension</string> <key>PayloadIdentifier</key> <string>77dc9f8b-aaee-4f91-93ba-30b81cc6a31b</string> <key>PayloadOrganization</key> <string>Exogee</string> <key>PayloadRemovalDisallowed</key> <true/> <key>PayloadScope</key> <string>System</string> <key>PayloadType</key> <string>Configuration</string> <key>PayloadUUID</key> <string>77dc9f8b-aaee-4f91-93ba-30b81cc6a31b</string> <key>PayloadVersion</key> <integer>1</integer> </dict> </plist>

Hello, my computer crashed and needed a fresh install. I installed Firefox on a fresh drive, rest the password as I couldn't remember it on the first try (I now know what is but it's already reset) and it shows me 0 bookmarks, 0 saved passwords, 0 data and keeps reminding me to "finish setup" by importing bookmarks from another browser but my bookmarks were on Firefox.. After password change I was kicked out of my FF account on my phone so all the data is still intact on my phone. I haven't logged in my phone yet. How should I proceed to restore them on my pc and sync the to bookmarks from my phone and not the other way around?

None of my saved passwords in my Mozilla account are showing up when I switch laptops and try to logon to various sites. Instead I have to manually enter the passwords for the sites every time even though the sites show that I have saved passwords for that site in my Mozilla account. When I type the password in a old or new site, Mozilla doesn't even ask if I want to save the password anymore.

Hello I installed Windows some time ago, after that when I installed Firefox and added my account to it, none of my data was there, even though I had backed up a lot of passwords, bookmarks and add-ons. Now I have to check if I have any data. Syncing is not happening. Please check my account and help me recover my data.

Thank you very much.

Hi all -- I have to admit that I am pretty frustrated after Firefox instituted the change to how shortcuts on the homepage operate a year or two ago. They used to be so reliable. Now frequently accessed websites are often missing or there's one row instead of two (despite being set to two obviously).

This is such a basic and important feature. It would be nice if things returned to working flawlessly.

I got a new Windows 11 Dell XPS laptop computer and installed the latest Firefox (v133) on it. On my old computer, it was supposedly syncing/saving the bookmarks in the Mozilla cloud or somewhere. However when I try "Import" on the bookmarks panel, it only offers to import Microsoft Edge bookmarks. When I follow the help docs on this forum, it says to use the hamburger menu to go to bookmarks and then to "Manage Bookmarks" which took me a while to find since it's at the very far bottom of the Bookmarks window, not near the three menu items at the top. Anyway, it brings up a window with more bookmark items but they all seem to deal with my current computer and installation of Firefox, which has only a very few default bookmarks. I do not see anything related to bookmarks synced with the cloud. I am logged into Mozilla on the new computer. I do not have an HTML backup file available, since I thought that the bookmarks would be backed up to the cloud and I could always get them there. Two questions:

1. 1: Is it possible to get my old bookmarks from the cloud?

1. 2: Is the bookmarks have not been exported to an HTML file, is it somehow able to get them from someplace on the C drive of my old computer? I think it should be possible since the bookmarks must be saved somewhere otherwise, how would it know what the bookmarks are for someone who never exported them to an HTML file? My old computer won't boot due to a power surge but I am able to connect it's hard drive to my new computer and see files on it.

Thanks, Mark

Hi, I want to move my FF profile(bookmarks, passwords, login in's, CC info, preferences, etc) from my old computer to my new computer. I did a quick google search and found all I have to do is it copy the Appdata/roaming/mozilla/profile directory to the new computer. I had closed FF on the old system before I copied it to a USB drive. On the new computer I installed FF. opened it, closed it, copied the file/directory to the new system. There were already to profile subdirectories present. I just added mine. Now FF crashes. I can't have both computers on at the same time so I do not think 'Sync' will work. What did I do wrong? Any help would be appreciated.

So I reformatted my hard drive and everytime I finish I reinstall Firefox. I have an account where I log in and it put me back where I left off with all my past bookmarks that I saved. Ive been doing this for 10 years but today not sure whats going on but when I logged if all my stuff has disappeared. Please help or contact Mozilla regarding this. I cant understand why one cant directly speak to the ones who developed this browser. Quite frustrating

AL

I have two computers. Both sign into the same Firefox account. Both instances of Firefox are the same version (134.0.1 64-bit).

On my main computer, creating a new tab is set to Firefox Home (default), and clicking the "+" sign to create a new tab results in the recommendations appearing as seen in the first image (firefox_2025-01-19_17-42-57.png)

On the other computer, creating a new tab is set to Firefox Home (default), and clicking the "+" sign to create a new tab results in the recommendations appearing as seen in the second image (firefox_2025-01-19_17-43-57.png)

How to I get both instances of Firefox to do the same thing when creating a new tab, i.e. organize the recommendations like the second image?

Got new desktop and cannot retrive my bookmarks. Granted old machine was 16 yrs old. I'd figure Firefox would have have a back up system. I'm 70 years young and this has got me scraching my head!!!! Not a computer expert. Thanks George

I'm not sure I have the right topic as I didn't see what I will try to say. The problem is when I send an email (googlemail), I cannot insert a photo/picture in the email. The only thing I can do is attach which I do but want it inserted too. This only started happening about 2 weeks ago. It is now to the point where I have to use another browser to get it to work as it should. Any ideas why?