מוצגות שאלות עם התגיות: הצגת כל השאלות
  • Archived

Sync is creating folders/bms that existed in the past or never existed

FF 72.0.1 for Windows. See if I can explain this problem. I migrated Chrome bookmarks to a new profile on my desktop. I cleaned up the migration bookmarks and saved to… (read more)

FF 72.0.1 for Windows. See if I can explain this problem. I migrated Chrome bookmarks to a new profile on my desktop. I cleaned up the migration bookmarks and saved to an html file for a backup. I also created a new profile on my laptop that I did attempt to sync with the desktop which was when I first noticed issues with the synced bookmarks/folders.

RIght now I have sync turned off on both machines and am concentrating only on the desktop. I deleted all the bookmarkbackups directory files and deleted places.sqlite and imported the saved html file to get the desktop where I want it. However, when I turn sync on (with sync turned off on the laptop) it adds folders and bookmarks, some of which were NOT there in the Chrome migration and some duplicates that I had created on the laptop. Deleting the WEAVE directory makes no difference. I don't know where this information is coming from, whether cache or ff backups, but I want to have a clean set of bookmarks, that I can sync to a clean laptop.

Can someone please tell me where this previously synced (some not) information is coming from so I can delete and start from scratch.

נשאלה על־ידי dmcmillen ב־לפני 2 שנים

תגובה אחרונה על־ידי MA 2 Oliveira ב־לפני שנה

  • Archived

Recover Firefox password without losing bookmarks and saved logins

I've been using Firefox to store logins and passwords and manage bookmarks on one computer for 10 years+. I always just opened a browser, clicked "tools" then went to my … (read more)

I've been using Firefox to store logins and passwords and manage bookmarks on one computer for 10 years+. I always just opened a browser, clicked "tools" then went to my saved passwords. Today I got a new computer and wanted to sync with my Firefox from the old computer. The old computer is asking for a Firefox password, which I don't have (I've tried everything I can think of but I set it 10 years ago). I searched for help online and tried setting a "Master Password." Now, despite entering the EXACT password I selected, it is saying it's wrong and I'm locked out of all of my saved logins on the original computer as well.

I have a secondary email but nothing seems to generate a recovery email (yes, I am stupid and didn't enable recovery key and now I cannot do it because I don't have the password). Is there any way for me to get back into my saved logins? I am using the old computer to work from home and cannot complete any work now. The company sent me a brand new laptop, but all of my logins and passwords are on the old computer tha now wants a master password.

נשאלה על־ידי rl.witter ב־לפני שנה

תגובה אחרונה על־ידי jscher2000 ב־לפני שנה

  • נפתרה
  • Archived

no longer have access to email. I was using ,y firefox account fine, but now after I log in you ask verification code which is sent to the old nonactive email.

I was using firefox sync account wadahi@top-mails.net just fine. that email was deleted for non-use. No verification procedure was laid out anywhere in the agreement. Th… (read more)

I was using firefox sync account wadahi@top-mails.net just fine. that email was deleted for non-use. No verification procedure was laid out anywhere in the agreement. Then firefox modified the agreement and now sends verification codes to that email, which I no longer have access to. I am able to login in my account using the login and password , however firefox now wont allow me to change the email to the new one to receive verification code. I need access to my bookmarks and saved passwords NOW! Firefox had no rights to unilaterally change the agreement without notice to the customer. Firefox had no right to impose the verification email without letting the customer make sure his email can still recieve verification codes. Firefox failed to provide customer support because it doesnt even have a technical support email or phone number like a registered business should have. I lost access to my bookmarks and saved passwords because of negligence and reckleness of Firefox in failing to notify the customer to change the email to make sure the email can receive incoming emails and is current. I have the access to my firefox sync account, however it wont let me login without the verification code which is being sent to a nonactive email, used many years ago.

Suggested resolution: if you are a smart and relatively educated techncial support, you would realize that the same ip address would indicate that I am who I am and I should be allowed to change the email. However, firefox provided no technciall support and DID NOT EVEN HAVE A CONTACT EMAIL, while making significant profits from the customers and yet fails to provide technical support.

I need access to my bookmarks NOW!

נשאלה על־ידי simon42 ב־לפני שנה

נענתה על־ידי Wesley Branton ב־לפני שנה

  • Archived

bookmarks sync fail

when I sync my desktop to my android phone, all bookmarks become disorganized and many are missing on both devices. I removed all bookmarks from both the desktop Mac and … (read more)

when I sync my desktop to my android phone, all bookmarks become disorganized and many are missing on both devices. I removed all bookmarks from both the desktop Mac and the Android and toggled sync. Same thing happens. I now have no bookmarks on the android (aOS 8, Oreo) and restored from a backup on the Mac (OSX sierra).

נשאלה על־ידי metropical ב־לפני 2 שנים

תגובה אחרונה על־ידי metropical ב־לפני שנה

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  • Archived

Logged in with my account after format. Did a password reset. No Bookmarks or passwords or anything. Account is correct. What happened?

Fresh windows install. I download firefox, I try to login with my account, the only account I have in firefox. I reset the password, cause I had forgotten it. Finally, I … (read more)

Fresh windows install. I download firefox, I try to login with my account, the only account I have in firefox. I reset the password, cause I had forgotten it. Finally, I login. No bookmarks, no passwords, no data whatsoever. It does not sync. Last time I did a format, I remember crearly, logging into firefox account and instantly everything got synced, like in a minute. What is going on? Why are there no data in my profile? Where is all my bookmarks and passwords? What do I have to do to get my bookmarks and passwords back?

נשאלה על־ידי koutrasantonis ב־לפני שנה

נענתה על־ידי koutrasantonis ב־לפני שנה

  • Archived

Dual boot (Win7 & openSUSE TW) ZBook-17-G2-Tumbleweed

The machine name ZBook-17-G2-Tumbleweed is not showing in Sync Tabs. Firefox has lost all my tabs a few time in the past 2 weeks and when I opened the sync tab to bring … (read more)

The machine name ZBook-17-G2-Tumbleweed is not showing in Sync Tabs. Firefox has lost all my tabs a few time in the past 2 weeks and when I opened the sync tab to bring the tabs back the machine name is not there and all my open tabs are gone.

Firefox 82.0 (64-bit) Operating System: openSUSE Tumbleweed 20201104 KDE Plasma Version: 5.20.2 KDE Frameworks Version: 5.75.0 Qt Version: 5.15.1 Kernel Version: 5.9.1-1-default OS Type: 64-bit Processors: 8 × Intel® Core™ i7-4810MQ CPU @ 2.80GHz Memory: 31.0 GiB of RAM Graphics Processor: Mesa DRI Intel® HD Graphics 4600

נשאלה על־ידי jonzn4SUSE ב־לפני שנה

תגובה אחרונה על־ידי jonzn4SUSE ב־לפני שנה

  • Archived

Can't activate two-step-authentication

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication… (read more)

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication required"; so it tells me I have to enable two-step-authentication before I can enable two-step-authentication?

נשאלה על־ידי Anthesnatidis ב־לפני שנה

תגובה אחרונה על־ידי cor-el ב־לפני שנה

  • Archived

My passwords disappeared

I've woken up to discover that my passwords have all vanished. My bookmarks are available. My usernames are suggested, but my passwords have all disappeared. I checked "s… (read more)

I've woken up to discover that my passwords have all vanished. My bookmarks are available. My usernames are suggested, but my passwords have all disappeared. I checked "saved passwords", and it's totally empty. I really hope it's fixable. I've always proceeded with auto-fill. There are passwords I haven't manually typed in over three years.

נשאלה על־ידי Brandonheatu ב־לפני שנה

תגובה אחרונה על־ידי aditya81028 ב־לפני שנה

  • Archived

Having trouble removing all synced Firefox data to start fresh

I've been trying to start a fresh installation of Firefox on my desktop PC....both to start over, and also as part of troubleshooting a bug, and I'm having trouble figuri… (read more)

I've been trying to start a fresh installation of Firefox on my desktop PC....both to start over, and also as part of troubleshooting a bug, and I'm having trouble figuring out how to stop all my synced Firefox Sync data in Accounts from downloading and overwriting my fresh installation's default settings/bookmarks/add-ons/plug-ins/etc. What happens I go through an entire routine to first uninstall my current installation of Firefox, then delete every trace of my old profile data that I can find, then reinstall Firefox, set it up as desired, and log into Firefox Accounts to sync my new configuration. What happens instead is my old synced config downloads to my local Firefox and overwrites all my settings. I don't want to delete my Firefox Accounts account, I just want to make my new profile overwrite the synced one after I'm done setting it up.

Things I've tried: -Signing out of my Firefox account on my old installation and selecting the option to delete my old synced data. -As many different combinations of refreshing Firefox+clearing all of my browsing history data+signing out of Accounts & deleting my synced data......as I can think of, prior to uninstalling, and again after re-installing Firefox. -Logging into Firefox Accounts on my phone to confirm the deletion of my synced PC config


The last two options I can think of are to make sure *all* of my saved data in Accounts - across all of my devices and not just my PC - are deleted, and to try using the Profile Manage to create a new profile and upload that to Accounts........but I wanted to get someone else's input, as I've already burned several hours trying to figure this out.

נשאלה על־ידי AndysSeveredHead ב־לפני 6 חודשים

תגובה אחרונה על־ידי AndysSeveredHead ב־לפני 6 חודשים

  • Archived

Firefox Sync just updated my bookmarks to how they were in 2016

I've had a smooth ride with firefox sync for a few years now and I have admired how quick and safe it has been. I was a long time xmarks user. However today it went off t… (read more)

I've had a smooth ride with firefox sync for a few years now and I have admired how quick and safe it has been. I was a long time xmarks user. However today it went off the rails. I booted a virtual machine for the first time in years and while on that vm I used firefox. That copy of firefox had never had sync enabled and the bookmarks were very old. I uncautiously turned sync on, thinking that it'd favor the current bookmarks over years old bookmarks. Nope. Now I find all of my active instances of firefox (all windows flavors) have bookmarks from 2016. Two things.

  1. 1 What's the best way to restore my current bookmarks? I have backups from last night and maybe even more recent. I know how to restore bookmarks...but I'm concerned that sync will just repeat the same error and adjust to the 2016 set.
  2. 2 How did this happen? I have gotten to trust sync so much that I just enabled on the old firefox without taking any precautions. That was probably a mistake plain and simple - sync is complex and that sort of gap in dates could be unanticipated. But still it seems odd that sync would favor an ancient set over the current set.

Firefox is a great browser and sync is part of that greatness. Thank you mozilla.

נשאלה על־ידי sparrowtwo ב־לפני 6 חודשים

תגובה אחרונה על־ידי sparrowtwo ב־לפני 5 חודשים

  • Archived

Initial sync failure with new account

FF 72.0.2, Windows 10 desktop. My server sync data was corrupted so I deleted my ff account (changing pw did not delete server sync data) and created a new account with … (read more)

FF 72.0.2, Windows 10 desktop. My server sync data was corrupted so I deleted my ff account (changing pw did not delete server sync data) and created a new account with the same email and different password. There are 2 issues with the attempted sync: (note: only the desktop was on and had a ff session)

(1) POSSIBLE SIGN-IN ISSUE: I left the account signed in on accounts.firefox.com after creating the new one and then signed into sync. You can see from the 1st attached image that the sync engine thought there was a different user being signed in and I did get a "New Sign-in to firefox" email. That could be because of my vpn, but the accounts sign in when creating the new account was with the same vpn generated ip as with the sync sign in, so I don't know what's going on there.

(2) SYNC ERRORS: Looking at the 2nd attached image you can see there were unknown problems with the extension-storage engine. While I did not include the complete log file, there did not appear to be any problems with the other engines. In the end syncing failed and the server was flushed. Don't know what extension-storage is?

נשאלה על־ידי dmcmillen ב־לפני שנה

תגובה אחרונה על־ידי dmcmillen ב־לפני שנה

  • נפתרה
  • Archived

Can I get access to my addons having deleted my Firefox Account?

I am the author of a few small addons on the Addons website, (namely Styling) and I didn't think that I would lose access to these by deleting my Firefox account. I have … (read more)

I am the author of a few small addons on the Addons website, (namely Styling) and I didn't think that I would lose access to these by deleting my Firefox account. I have regretted my decision to delete my account, because I have put a lot of time and effort developing these addons, and I can't login anymore with my deleted account :(

The addons are still on the Addons website, so is there some hope that I can reclaim my addons with a new account, or log in to the Addons website through some other method?

(More info: I deleted my account 5-10 days ago)

And if this isn't the right place to ask this, where can I ask?

נשאלה על־ידי Magm ב־לפני שנה

נענתה על־ידי McCoy ב־לפני שנה

  • נפתרה
  • Archived

How can the 5 minute timeout on sync verification code be increased to 10 minutes in view of delay receiving code by email?

Due to problems with upgrading my Ubuntu to 18.04, I've been forced to use a LIVE DVD for the last 8 months instead of a properly installed Ubuntu. This LIVE DVD crashe… (read more)

Due to problems with upgrading my Ubuntu to 18.04, I've been forced to use a LIVE DVD for the last 8 months instead of a properly installed Ubuntu. This LIVE DVD crashes or drops out from time to time so each time this happens I have to re-sync the Firefox it brings up. This re-sync requires a verification code to be sent by email, but because that email has to go through my Google filtering process, it usually takes longer than the code's 5 minute validity before I receive it. When I do finally get it and enter the received code back in Firefox, I'm told the code is invalid or expired. This is because 5 minutes validity is just too short a time for my setup. If it were 10 minutes, that would allow me to go into Gmail -> Settings -> Accounts & Import -> Check email from other accounts -> and then order Gmail to perform a special immediate mailcheck on my selected account. As a slow elderly old codger myself, I find it too hard to do all this within 5 minutes. Why can't we make it 10 mins?

נשאלה על־ידי advt ב־לפני 2 שנים

נענתה על־ידי advt ב־לפני 2 שנים

  • נפתרה

Lost all my Google account passwords from stored passwords on firefox

I store passwords on firefox account and use sync to share passwords across devices. I did not delete any passwords on any device. recently, I saw that only google accoun… (read more)

I store passwords on firefox account and use sync to share passwords across devices. I did not delete any passwords on any device. recently, I saw that only google account passwords are missing and rest passwords are intact in saved passwords. my google passwords have been stored since a long time. all my old and recent stored passwords are shown in firefox but only my google account passwords are gone on all the devices. I tried login-backup.json but there is no change in passwords shown. need help.

נשאלה על־ידי vvons ב־לפני 2 חודשים

נענתה על־ידי jonzn4SUSE ב־לפני 2 חודשים

  • Archived

I can't sign in to firefox for some reason,

Already tried resetting, restarting with addon disabled, refreshing and updating The login page just keep loading and loading Been happening for the last 2 weeks or so P… (read more)

Already tried resetting, restarting with addon disabled, refreshing and updating

The login page just keep loading and loading

Been happening for the last 2 weeks or so

Pls help/tip

נשאלה על־ידי rafi_156 ב־לפני שנה

תגובה אחרונה על־ידי rafi_156 ב־לפני שנה

  • נפתרה
  • Archived

ALL my Firefox synced data is lost

I am IT techie, and I need FF help on this. I searched the entire sync issue forum, but of no avail. I had a Windows 10 update issue so I decided to format my PC. My sync… (read more)

I am IT techie, and I need FF help on this. I searched the entire sync issue forum, but of no avail.

I had a Windows 10 update issue so I decided to format my PC. My sync was enabled and all data was synced normally. I went ahead and formatted it, and installed a new copy of Win 10, and all softwares, including FF. Now after syncing for over an hour, I cannot find anything. No history, no bookmarks, no logins, nothing.

This is definitely something to do with your update. I cannot figure anything else out. How can I get my old data back? This is absolutely ridiculous and frustrating.

I have 2 other laptops with FF synced, but they aren't booting up either because of hardware failures. I cannot risk turning them back on, and loosing my FF data from those laptops.

Please advise, how to access my cloud data on FF, or should I switch over to Google chrome because of your incompetency?

נשאלה על־ידי mal1k ב־לפני שנה

נענתה על־ידי Wesley Branton ב־לפני שנה