מוצגות שאלות עם התגיות: הצגת כל השאלות
  • Archived

"Sorry. We’ve locked your account". -> How do I reopen my account?

Hi I have been locked out of my firefox account: I can log in, but I can't sync my saved passwords, bookmarks, search history and so on. I now have access to my email acc… (read more)

Hi

I have been locked out of my firefox account: I can log in, but I can't sync my saved passwords, bookmarks, search history and so on. I now have access to my email account again: xxx@sol.dk - but how do I unlocke it, so that I can sync my stuff to my new, re-installed firefox browser??

When I press the link 'let us know' (see photo), I'm redirected to this page: https://support.mozilla.org/en-US/ And I'm stuck, I can't seem to figure out how to solve this..

Hope you can help me! Kind regards

נשאלה על־ידי blomstergirl ב־לפני 11 חודשים

תגובה אחרונה על־ידי cor-el ב־לפני 11 חודשים

  • Archived

Getting a new computer... Can I use Firefox Sync To Move Passwords, Bookmarks etc to New PC

Hi All, I am planning to get a new computer and I am wondering if I can use Sync to migrate all my numerous bookmarks and passwords over to the new PC? Or do I need to ex… (read more)

Hi All,

I am planning to get a new computer and I am wondering if I can use Sync to migrate all my numerous bookmarks and passwords over to the new PC?

Or do I need to export all this info into a file or files and then load that on my computer?

Also if I can use Sync to move all my bookmarks and passwords over... can I store this information on the hard drive of the new pc or is it stored on the cloud?

נשאלה על־ידי spywriter007 ב־לפני 11 חודשים

תגובה אחרונה על־ידי cor-el ב־לפני 11 חודשים

  • Archived

Account locked but email works fine

Tried signing in to firefox sync and account got locked with the following message, "The confirmation email we sent to <my email-id>@gmail.com was returned and we’v… (read more)

Tried signing in to firefox sync and account got locked with the following message, "The confirmation email we sent to <my email-id>@gmail.com was returned and we’ve locked your account to protect your Firefox data."

My email works fine and I could use it to login and ask this question. Please help

נשאלה על־ידי alokminesh ב־לפני 11 חודשים

תגובה אחרונה על־ידי jscher2000 ב־לפני 9 חודשים

  • Archived

Account locked

Once again my account is locked on one of my computers. It says the email was returned but there was no email sent to the address. Oddly, the account is locked on one ma… (read more)

Once again my account is locked on one of my computers. It says the email was returned but there was no email sent to the address. Oddly, the account is locked on one machine, the one that has been logged on the longest, but my other three machines have no trouble connecting and syncing. This seems to have happened after firefox updated itself (even though I had it set not to. It also removed all the settings I had spent a considerable amount of time customizing)

נשאלה על־ידי libelo95 ב־לפני 9 חודשים

תגובה אחרונה על־ידי AliceWyman ב־לפני 9 חודשים

  • Archived

Firefox Sync not working

hey I used Firefox in my previous Windows, and even though the sync section of my account was active, I can not recover the data now. Is there a way to solve this problem… (read more)

hey I used Firefox in my previous Windows, and even though the sync section of my account was active, I can not recover the data now. Is there a way to solve this problem?

נשאלה על־ידי Pouryanno ב־לפני שנה

תגובה אחרונה על־ידי Dale ב־לפני 11 חודשים

  • Archived

Can't activate two-step-authentication

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication… (read more)

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication required"; so it tells me I have to enable two-step-authentication before I can enable two-step-authentication?

נשאלה על־ידי Anthesnatidis ב־לפני שנה

תגובה אחרונה על־ידי cor-el ב־לפני 12 חודשים

  • Archived

User profile

Where is my user profile stored - on my computer or on Firefox computer? I need to re-install Firefox on a new computer. Will I lose my Folders (left side of screen), o… (read more)

Where is my user profile stored - on my computer or on Firefox computer? I need to re-install Firefox on a new computer. Will I lose my Folders (left side of screen), or are they safely stored with Firefox? Will they reappear when I install Firefox on the new computer?

נשאלה על־ידי ajstiebel ב־לפני 11 חודשים

תגובה אחרונה על־ידי cor-el ב־לפני 11 חודשים

  • Archived

I lost all my firefox data(history,passwords and bookmarks). how do i recover them

I forgot my Firefox password so i did a password reset and now all my data is gone. i looked on both my firefox profiles in about:profiles but no luck. also missing in mo… (read more)

I forgot my Firefox password so i did a password reset and now all my data is gone. i looked on both my firefox profiles in about:profiles but no luck. also missing in mobile and another pc. what should i do

נשאלה על־ידי brkoushik99game ב־לפני 9 חודשים

תגובה אחרונה על־ידי FredMcD ב־לפני 9 חודשים

  • Archived

Finding Password

Is there a way for me to test out passwords without having to wait 15 minutes after testing out a few? I lost my password but there are usually a few combinations so I've… (read more)

Is there a way for me to test out passwords without having to wait 15 minutes after testing out a few? I lost my password but there are usually a few combinations so I've been trying to brute force it but it just doesn't workout. Thankfully I have a backup profile but it is rather old and I'd like to sync stuff to that account but I also don't want to wipe my data because I have quite a few new bookmarks and things I keep to remind myself of stuff (I have way too many bookmarks). Thanks

נשאלה על־ידי mxnmnmpanda35 ב־לפני 10 חודשים

תגובה אחרונה על־ידי FredMcD ב־לפני 10 חודשים

  • Archived

How to create a recovery key without my password?

Dear community, I forgot my password for my firefox account. To sync my new laptop I need it... So I found the article, which says, I can create a recovery key and use it… (read more)

Dear community, I forgot my password for my firefox account. To sync my new laptop I need it... So I found the article, which says, I can create a recovery key and use it to keep all my settings after I changed my password. But to create a recovery key, the system asks me to fill in my old password. So I can not create a recovery key. Maybe I make a mistake somewhere on the way... Is there anybody, who can help me? Thank you very much! Petra

נשאלה על־ידי P. Koch ב־לפני 8 חודשים

תגובה אחרונה על־ידי cor-el ב־לפני 8 חודשים

  • Archived

I lost all my login details after reinstaling windows

When i login in with change password i lost my login details, i use sync but nothing happen :T Help me i cant login anywhere because i use invented passwords by firefox … (read more)

When i login in with change password i lost my login details, i use sync but nothing happen :T Help me i cant login anywhere because i use invented passwords by firefox

נשאלה על־ידי dawid.dobrz ב־לפני 11 חודשים

תגובה אחרונה על־ידי jonzn4SUSE ב־לפני 11 חודשים

  • Archived

"Secondary email must be different than your account email"

I am trying to update the primary email associated with my Firefox account. My primary email is listed as <primary@domain.name>, for example. My secondary email is … (read more)

I am trying to update the primary email associated with my Firefox account. My primary email is listed as <primary@domain.name>, for example. My secondary email is not assigned. When I try to add <preferred.email@domain.name> to my secondary email, I get the message: "Secondary email must be different than your account email"

I do not see this "account email" listed anywhere. Where do I find it, and how can I change it?

Many thanks, bd89

נשאלה על־ידי bigdata ב־לפני 6 חודשים

תגובה אחרונה על־ידי einarpall ב־לפני 5 חודשים

  • Archived

Loading a 'Cart' through synced tab

I've logged in to Firefox on various devices and can successfully view synced tabs. However, when a tab is a website that had a shopping cart full of things I'd like to o… (read more)

I've logged in to Firefox on various devices and can successfully view synced tabs. However, when a tab is a website that had a shopping cart full of things I'd like to order the cart items don't come across on other devices. Any idea to how to get the cart information to sync through Firefox's 'synced tabs'?

Thanks!

נשאלה על־ידי matthewmachen ב־לפני 11 חודשים

תגובה אחרונה על־ידי Tevin ב־לפני 11 חודשים

Where do tabs I "send" to another device land ?

Hi. Firefox is my main browser, installed and signed in on a handful of devices. The share menu has a nice option to "Send To Device" to send a specific tab to another de… (read more)

Hi. Firefox is my main browser, installed and signed in on a handful of devices. The share menu has a nice option to "Send To Device" to send a specific tab to another device. I do that, get a confirmation toast that the Tab has been sent... but where can I find it on the target device ? It doesn't open right away (which is what I'd prefer), and I can't find it anywhere else ?

I tried from Android to Android, from Windows to Android, from Android to Windows... Sending a tab is nice, actually finding it on the target device would be nicer ^^

נשאלה על־ידי oonlan ב־לפני 4 חודשים

תגובה אחרונה על־ידי cor-el ב־לפני 4 חודשים