פורום התמיכה של Firefox

Hello! Since the most recent firefox update, my settings and extensions have been inaccessible to me due to my firefox account profile being "old." It has been working perfectly until this update, where if I try to change my profile to my old one, it forces me to create a new one which does not include my saved addons, settings, or bookmarks sometimes. I really need access to some of these things, so it would be great if someone can help me to recover it. I tried to troubleshoot by finding my extensions local folder from my old profile, and I copied it to a new profile, but it didn't work. I am also wondering, if I do copy the extensions successfully, how can I also copy the settings preferences? Any solution is appreciated, thank you!

( I tried this: https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update )

Hello,

since yesterday after closing FF to restart, I encountered a problem. Everytime, when I try to open FF, it says that the profile isn´t available or not accessible.

I tried already to rename in /library/Application Support/Firefox, Profiles.ini -> Profiles.iniOLD and the folder Profiles -> ProfilesOLD.

As well I tried to call the Profile Manager from terminal using the below commands, since FF isn´t open. /Applications/Firefox.app/Contents/MacOS/firefox-bin -P /Applications/Firefox.app/Contents/MacOS/firefox -ProfileManager

No matter, whether I rename the profile.ini or try to call the profile manager. Each time I get the same warning, that the profile isn´t available.

Since I tried every possible solution, which I could find on the help pages, I hope to find help from the community.

best regards Corey

As with others I can't find my old profile. I renamed it long ago as my primary profile and have updated firefox many times since. On Sat 8/14 I updated Sahara and my profile won't reload, instead I'm getting a window claiming the profile is too old. I've been through and through the FAQs and am not enough of a successful user to get to the right folder to find a usable profile with my data still in tact. about:profiles, where I usually go now had 43 profiles in it including my previously renamed profile but that doesn't help. I refreshed ff without success. I tried to find help in the many profiles help pages that said click on this, copy this, click on the profile tab, go up one level and turn left and you lost me. Can anybody help me find my usable profile and simply explain how do I re-initiate it? Thanks.

I am on Mac OS 10.13.6 and I cannot open Firefox and it says Profile Missing, and will not open. I don't care about any bookmarks or anything I just want to use Firefox as an alternative browser to Safari.

How do I get Firefox to recognize the profile that is in my Library on a Mac? I didn't touch it; did nothing to it, but when I tried to open Firefox it suddenly was missing. And your Help system HAS WAY TOO MUCH INFORMATION IT SO AS TO BE NOTHING BUT CONFUSING. I AM NOT A CODE JOCK OR A WEB DEVELOPER OR SOMETHING. END RESULT: YOUR HELP SYSTEM IS USELESS!!!!!!!! I even tried deleting my current Firefox and downloading a fresh app. SAME THING! Please answer back with a REAL person, not some canned menu of HUNDREDS OF OPTIONS. Or, I will simply not touch anything from Mozilla again. Now that is SIMPLICITY!!!!

The feedback page is useless and I don't see any way to contact Mozilla so this will probably go unviewed and be more of a rant but Firefox absolutely needs a much better profile management and back system. Particularly there should be a mandatory step to backup a current profile before updating. Today I updated Firefox not by choice, for some reason my PC decided that a single click was a double click. So the latest version created a brand new profile I assume because I already had Firefox open. I am beyond rage right now because I just spent the last half hour trying to find my correct profile in my user data because for some insane reason Firefox decided to create two new profiles.

I manually backed up my profile data but it's incredibly stupid that A) the profile naming is gibberish and B) I had to do that in the first place.8