מוצגות שאלות עם התגיות: הצגת כל השאלות
  • נפתרה

pups prefs.js keep coming back found by malwarebytes plus several tries to hack my email account

I found some infos but I do not trust myself just deleting the files in question since they ared all over my system. The following I found per malwarebytes which found th… (read more)

I found some infos but I do not trust myself just deleting the files in question since they ared all over my system. The following I found per malwarebytes which found the pups every day up to now:

PUP.Optional.DefaultSearch is Malwarebytes’ detection name for a family of browser hijackers targeting Chrome, Firefox and Internet Explorer. Symptoms The browsers’ default search engine was changed to one that belonged to the threat-actors. I am german so probably I need your patience in helping me to clean my system resp. Mozilla.

Looking forward Ingrid

נשאלה על־ידי iethomas ב־לפני 2 חודשים

נענתה על־ידי jscher2000 ב־לפני 2 חודשים

Bitdefender: suspicious connection blocked involving Firefox - signature-2.cdn.mozilla.net

Each morning, when I first cold boot my computer, the moment I open my Firefox browser, I receive numerous (10+) identical error messages from Bitdefender: Suspicious con… (read more)

Each morning, when I first cold boot my computer, the moment I open my Firefox browser, I receive numerous (10+) identical error messages from Bitdefender:

Suspicious connection blocked: Feature: Online Threat Prevention

firefox.exe attempted to establish a connection relying on an unmatching security certificate to content-signature-2.cdn.mozilla.net. We blocked the connection to keep your data safe since the used certificate was issued for a different web address than the targeted one.

Question: Is this ACTUALLY coming from Firefox? If so, please match your security certificates! If that's impossible due to a technical issue, then please email me your confirmation so that I can add an exception to Bitdefender.

Question: If it's not coming from Firefox, please email me, letting me know what additional system information you require so that we can get to the bottom of who/what is masquerading as Firefox while attempting to establish an unauthorized Internet connection from my computer.

HP Envy laptop, Windows 10 OS, latest update.

This has been occurring for several months.

Thank you for your time.

נשאלה על־ידי swamper ב־לפני 2 חודשים

תגובה אחרונה על־ידי jscher2000 ב־לפני חודש

  • Archived

Firefox trying to access risky website on PC startup

When I boot my PC, McAfee opens a dialogue box saying 'risky website blocked' quoting Firefox app and showing ip address as 139.45.196.72. even though I haven't opened an… (read more)

When I boot my PC, McAfee opens a dialogue box saying 'risky website blocked' quoting Firefox app and showing ip address as 139.45.196.72. even though I haven't opened any browsers at that point. Help appreciated. Cheers

נשאלה על־ידי Bikertone7 ב־לפני 11 חודשים

תגובה אחרונה על־ידי FredMcD ב־לפני 11 חודשים

Malware.Exploit.Agent.Generic, , Blocked, 0, 392684, 0.0.0, , -Exploit Data- Affected Application: Mozilla Firefox (and add-ons) Protection Layer: Protection Against OS Security Bypass Protection Technique: Exploit ROP gadget attack blocked

Firefox updated yesterday to ver 90.0.1 (64-bit). Today when I open Firefox browser, Malwarebytes blocks an exploit with thiis message: Malwarebytes www.malwarebytes.com… (read more)

Firefox updated yesterday to ver 90.0.1 (64-bit). Today when I open Firefox browser, Malwarebytes blocks an exploit with thiis message: Malwarebytes www.malwarebytes.com

-Log Details- Protection Event Date: 7/21/21 Protection Event Time: 1:37 PM Log File: 577494dc-ea4a-11eb-a649-54bf641896a0.json

-Software Information- Version: 4.4.2.123 Components Version: 1.0.1358 Update Package Version: 1.0.43331 License: Premium

-System Information- OS: Windows 10 (Build 19043.1110) CPU: x64 File System: NTFS User: System

-Exploit Details- File: 0 (No malicious items detected)

Exploit: 1 Malware.Exploit.Agent.Generic, , Blocked, 0, 392684, 0.0.0, ,

-Exploit Data- Affected Application: Mozilla Firefox (and add-ons) Protection Layer: Protection Against OS Security Bypass Protection Technique: Exploit ROP gadget attack blocked File Name: URL:


(end)


When I open in safe mode, no problem. I can not find the extension causing the problem

נשאלה על־ידי ItBme ב־לפני 4 חודשים

תגובה אחרונה על־ידי ItBme ב־לפני 4 חודשים

Old version of firefox keeps opening porn sites randomly

Hello. Im new to the Mozilla Support community I am running a Japanese Windows XP SP3 on VMWare Workstation 16, i have downloaded a old version of firefox, due to newer v… (read more)

Hello. Im new to the Mozilla Support community

I am running a Japanese Windows XP SP3 on VMWare Workstation 16, i have downloaded a old version of firefox, due to newer versions not working on xp

And heres the issue: Firefox keeps opening tabs randomly which are related to pornographic websites like xxnx, pornhub, evilangel n' etc..

Heres things ive tried, but didnt work: -Install tdsskiller & scan -Scan with Avast Antivirus -Uninstalling Firefox and delete registry entries -Getting IE8 or G**gle Chr*me for Windows XP SP3

Any way to resolve this problem? i can't watch these things!

נשאלה על־ידי mm321 ב־לפני 3 ימים

תגובה אחרונה על־ידי James ב־לפני 2 ימים

poshukach

good day. two days ago I was infected by poshukach probably when downloading Opera browser or a torrente file. So, whenever I initiate firefox I am redirected to poshukac… (read more)

good day. two days ago I was infected by poshukach probably when downloading Opera browser or a torrente file. So, whenever I initiate firefox I am redirected to poshukach browser instead. Question is: how can I get rid of poshukach? Thanks a lot

נשאלה על־ידי mail1133 ב־לפני 4 חודשים

תגובה אחרונה על־ידי raotw.sq ב־לפני 3 שבועות

  • נפתרה

ChunkApp

How can I remove ChunkApp from my browser? It is not showing in my extensions, but i know its there because the internet service I use at a customers site wont allow me t… (read more)

How can I remove ChunkApp from my browser? It is not showing in my extensions, but i know its there because the internet service I use at a customers site wont allow me to utilize my browser because of the redirect to Chunk App host/server.

Please help I do not want to switch to Google Chrome because of this legal search engine redirect virus.


Mac Operating System

נשאלה על־ידי mbosh ב־לפני 3 חודשים

נענתה על־ידי jscher2000 ב־לפני 3 חודשים

  • Archived

cross tab bar flashing line and flashing of all open tabs

My wife called me in this afternoon when big red error message popped up "saying" it is a red alert and the web page used Apple's logo on it, said the old 2011 iMac, OS … (read more)

My wife called me in this afternoon when big red error message popped up "saying" it is a red alert and the web page used Apple's logo on it, said the old 2011 iMac, OS 10.10.5 Yosemite, is "blocked" and has a virus. It had an 877 phone number to call but we failed to write it down. She did nothing after that. When I saw that I pressed the red window page kill button, upper left. Got the rotating rainbow ball. . . computer working overtime. Next, Command-W to kill the webpage, nada. Finally, pressed the hardware ON/OFF button behind left side of screen. On SAFE restart I opened my account not hers and found Firefox had thin, white, flashing lines across the tab bar area(full width) and tabs were flashing individually. Every time you open a tab, this happens or possibly when it is accessing. So, I upgraded Firefox, leaving the OLD version intact. Upgrade I NOW notice is the 64 bit version.

Is there a fix out there? or, is this thing "infected" with the CCP virus or something? Fix for it?

I will shut down and re-open the old version and see if it still happens and post an update here.

נשאלה על־ידי schreib ב־לפני 10 חודשים

תגובה אחרונה על־ידי FredMcD ב־לפני 10 חודשים

DEAR SIRS, PLEASE HELP How to remove brower hijacked by 'a.horsered.com' on my blog:https://rightwaystechnologies.blogspot.com/

DEAR SIRS, PLEASE HELP How to remove Brower hijacked by 'a.horsered.com' on my blog:https://rightwaystechnologies.blogspot.com/ THANKS RICHARD rightwayspro@gmail.com … (read more)

DEAR SIRS, PLEASE HELP How to remove Brower hijacked by 'a.horsered.com' on my blog:https://rightwaystechnologies.blogspot.com/

THANKS

RICHARD rightwayspro@gmail.com

נשאלה על־ידי Richard ב־לפני 5 חודשים

תגובה אחרונה על־ידי FredMcD ב־לפני 5 חודשים

Remove sneakily installed saving option of download

Hi guys, I don't know when and how exactly this thing was added to my firefox behind my back, I don't like it, I don't like Baidu Pan either but I have to use it. I check… (read more)

Hi guys,

I don't know when and how exactly this thing was added to my firefox behind my back, I don't like it, I don't like Baidu Pan either but I have to use it.

I checked the extensions and add-ons, nothing suspicious was found.

Can you please help me remove it?

נשאלה על־ידי 865285807 ב־לפני 4 חודשים

תגובה אחרונה על־ידי FredMcD ב־לפני 4 חודשים

  • Archived

computer blocked on Foxfire

I have a statement on Mozilla that my computer has been blocked and I cannot access any controls on Foxfire, and I am instructed to call x-xxx-xxx-xxxx. What should I do?… (read more)

I have a statement on Mozilla that my computer has been blocked and I cannot access any controls on Foxfire, and I am instructed to call x-xxx-xxx-xxxx. What should I do?

נשאלה על־ידי leond7102 ב־לפני 11 חודשים

תגובה אחרונה על־ידי FredMcD ב־לפני 11 חודשים

  • נפתרה
  • Archived

Auto download without consent on some malicious websites

(Automatic translation in English ) As what happened in the title, when I was collecting information on the internet, the webpage was redirected twice to a malicious web… (read more)

(Automatic translation in English ) As what happened in the title, when I was collecting information on the internet, the webpage was redirected twice to a malicious website. And then I closed an advertising module with "X " in the center of screen, my firefox started to automatically download apk files from a webpage

נשאלה על־ידי Ceesucc ב־לפני 11 חודשים

נענתה על־ידי Scribe ב־לפני 11 חודשים

Got hacked by the add-on called Safepal Wallet!!

Dear Supportteam, Today I browsed true the add-on list of Mozilla Firefox I was searching for Safepal wallet extension to use my cryptocurrency wallet also in the webbrow… (read more)

Dear Supportteam,

Today I browsed true the add-on list of Mozilla Firefox I was searching for Safepal wallet extension to use my cryptocurrency wallet also in the webbrowser. So my searching ended on the following page: https://addons.mozilla.org/nl/firefox/addon/safepal-wallet/ After I installed this extension and logged in with my credentials it was not working. 8 hours later I checked if my funds were still save on my phone software wallet also from Safepal I saw nothing $0,- balance I was deep in shock I saw my last transactions and saw that my funs ($4000,-) were transferred to another wallet. I could not believe it an add-on that is deployed in the add-on list of Mozilla Firefox. Is there no any audit department that is checking every add-on and test it before it get listed on the official add-on store of Mozilla Firefox. Can you please have a look into this add-on before there will be a massive amount of people getting scammed. And also have a look into the developer identity I have found the IP-address of the developer by tracing the mail address. Please have a look into it and maybe their is a solution to help me out.

נשאלה על־ידי cali-cpt ב־לפני 2 חודשים

תגובה אחרונה על־ידי FredMcD ב־לפני 2 חודשים

  • נפתרה

Browser Hijacker

I have incurred a browser hijacker that I can't seem to get rid of as no anti virus that I've tried will recognise it. The hijacker is defaultsearch.nchuser. The 'Refresh… (read more)

I have incurred a browser hijacker that I can't seem to get rid of as no anti virus that I've tried will recognise it. The hijacker is defaultsearch.nchuser. The 'Refresh Firefox button is not working at the moment. Please help me to remove this pest. Thank you.

נשאלה על־ידי kenrumble ב־לפני 4 חודשים

נענתה על־ידי FredMcD ב־לפני 4 חודשים

C&C Callback Address [Malware !!]

Im used Firefox (v91.0.2 32bit) on Windows 10 Pro and anti-virus (Trend micro) alert has malware on FF to open website. im open https://www.cloudflare.com and then my use… (read more)

Im used Firefox (v91.0.2 32bit) on Windows 10 Pro and anti-virus (Trend micro) alert has malware on FF to open website. im open https://www.cloudflare.com and then my use Google Chrome to open https://www.cloudflare.com and the anti-virus not alert warning. The Admin talk to me firefox has malware.!!!! (sorry for bad Eng.)

נשאלה על־ידי khao_lek ב־לפני 3 חודשים

תגובה אחרונה על־ידי FredMcD ב־לפני 3 חודשים

new https "trusted partner" redirect opt out

I want to opt out of the new (slower than molasses) "trusted partner redirect" Firefox gave me ONE chance for 3 seconds before closing the option window. This has resulte… (read more)

I want to opt out of the new (slower than molasses) "trusted partner redirect" Firefox gave me ONE chance for 3 seconds before closing the option window.

This has resulted in slowing down an already too slow event in Firefox. This is why users are going to chrome.

It's a great idea as an option. Not a great idea to force it on users.

Thanks for your help,

נשאלה על־ידי BertD FireFox ב־לפני 4 חודשים

תגובה אחרונה על־ידי jscher2000 ב־לפני 4 חודשים

How do I remove FreeTestNow from my PC without buying a phony antivirus program?

Tell me how to remove FreeTestNow from my PC. Mozilla Firefox: Click the Menu button (three bars) on the right upper corner of the screen Select "Options" and clic… (read more)

Tell me how to remove FreeTestNow from my PC.

Mozilla Firefox:

   Click the Menu button (three bars) on the right upper corner of the screen
   Select "Options" and click on "Privacy & Security" in the toolbar on the left hand side of the screen
   Scroll down to the "Permissions" section and click the "Settings" button next to "Notifications"
   In the opened window, locate all suspicious URLs, click the drop-down menu and select "Block"

I see no """Options""" when I click the Menu button so I can't remove FreeTestNow from my PC (Catch - 22?)

So how do I get to """Options""", then scroll down to the "Permissions" section?

Thank you for your help.

David Sicks

נשאלה על־ידי franklin_6 ב־לפני 4 חודשים

תגובה אחרונה על־ידי FredMcD ב־לפני 4 חודשים

  • Archived

firefox files flagged by malwarebytes as a problem

Lately Malwarebytes is flagging firefox files for quarantine. I get messages like these daily now when I never saw any in the past many years of using Firefox and Malware… (read more)

Lately Malwarebytes is flagging firefox files for quarantine. I get messages like these daily now when I never saw any in the past many years of using Firefox and Malwarebytes.

PUP.Optional.DefaultSearch, C:\USERS\LNERE\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BH0PRP7I.DEFAULT-RELEASE\PREFS.JS, No Action By User, 330, 932426, 1.0.39845, , ame, , 298C1EFCC1B7E44E4B7FEF6B0A790457, E4B41F7AB9BEE2D2A4FC8EB93718CC35F6F70DBCF08B84F65ED2E5C4A56A7BEB

PUP.Optional.DefaultSearch, C:\USERS\LNERE\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\BH0PRP7I.DEFAULT-RELEASE\PREFS.JS, No Action By User, 330, 932427, 1.0.39845, , ame, , 298C1EFCC1B7E44E4B7FEF6B0A790457, E4B41F7AB9BEE2D2A4FC8EB93718CC35F6F70DBCF08B84F65ED2E5C4A56A7BEB

נשאלה על־ידי lnerenbu ב־לפני 7 חודשים

תגובה אחרונה על־ידי cor-el ב־לפני 7 חודשים