Showing questions tagged: הצגת כל השאלות
  • Archived

Firefox crashing all the item (via multiple ways)

Hello all, I am using the latest Firefox on a Windows 7 32 bit machine. Unfortunately Firefox has been running very unstable for the last couple of weeks. Below I descri… (read more)

Hello all,

I am using the latest Firefox on a Windows 7 32 bit machine.

Unfortunately Firefox has been running very unstable for the last couple of weeks. Below I describe some of the problems:-

-Hanging momentarily ie. cannot click on links - Getting black patches on pages - Pages suddenly started to flash quickly

Things I have done to alleviate the problem

- Have refreshed and reset to default settings. - Have disable hardware acceleration in options - Have uninstalled graphics card driver (ATI), removed card completely and been running with embedded Intel graphics.

Unfortunately none of the above have solved the problem. Please also note I have a couple of addons installed but been running the same configuration on a 64 bit Windows 7 machine and everything works ok.

Willing to send crash reports, I would greatly appreciate it if someone could help.

Kind regards,

Kyprianos

Asked by akis73 2 years ago

Last reply by davidspriggs 1 year ago

  • Archived

How do I get my bookmarks back? They disappeared yesterday and I've followed all help topics in vain. I can't even install new ones.

My bookmarks have vanished. This problem began when I had iTunes and Firefox open. My iTunes songs were "skipping," which had never happened before. I closed Firefox and … (read more)

My bookmarks have vanished. This problem began when I had iTunes and Firefox open. My iTunes songs were "skipping," which had never happened before. I closed Firefox and iTunes, and I ran my Piriform CCleaner program to clear out temporary files, which I do regularly.

I ended up updating iTunes to make it work, but not before my bookmarks disappeared with the message on my browser: "The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem."

Worse, Firefox won't allow me to add new bookmarks.

I followed all topics in support and nothing has changed this problem. I've restarted and shut down the computer. I ran a full-system security scan. I even uninstalled and reinstalled Firefox.

Please help!

Asked by myjumpspace 2 years ago

Last reply by jscher2000 1 year ago

  • Archived

Web site not viewable

I noticed a simple non encrypted web site is not viewable. "http://www.flightofthephantom.com/what-is-an-imu" I tested using Safari and I was able to view the site on my … (read more)

I noticed a simple non encrypted web site is not viewable. "http://www.flightofthephantom.com/what-is-an-imu" I tested using Safari and I was able to view the site on my Mac OS.

I also performed a "refresh Firefox" option in firefox and disabled my add-on but it still doesn't view the site just a black screen appears. Any ideas?

Asked by Mace2 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Two different sets of bookmarks, and I want to make sure the best one wins. How?

I have different bookmarks sets on my two PCs, one correct (A), the other full of holes and missing files (B). In addition despite being told in the user interface that … (read more)

I have different bookmarks sets on my two PCs, one correct (A), the other full of holes and missing files (B). In addition despite being told in the user interface that the PCs synced an hour ago, they haven't.

I try to follow https://support.mozilla.org/en-US/kb/sync-your-firefox-bookmarks-history-passwords-and-#w_step-1-unlink-all-of-your-devices-from-the-old-sync but fall down at the first hurdle:

"Click the menu button Fx57Menu and choose Options. Select the Sync panel. "

But I don't see a Sync panel.

Similarly there are frequent instructions such as:

"On a computer:

   Click the menu button New Fx Menu and choose Sign in to Sync and follow the instructions to create your account. "

There is no Sign in to Sync on my computer, despite my having logged in to Firefox Sync and being told that my PCs are syncing.

Odd.

Anyway, assuming that someone can point me in the right direction on this puzzling connundrum, I still have the problem of two very different bookmarks sets, A and B. I don't want B to pollute A, in fact I would like A to overwrite B. How to ensure that happens?

Asked by matthewmontagupollock 2 years ago

Last reply by markhammond 2 years ago

  • Archived

Firefox crashes

Hi : ) I love Firefox, and I find it simply excellent. But... in the last months Im having lots of FREQUENT crashes. I dont know why. it often crashes (even 20-30 times … (read more)

Hi : )

I love Firefox, and I find it simply excellent. But...

in the last months Im having lots of FREQUENT crashes. I dont know why.

it often crashes (even 20-30 times a day), mostly with an empty page (#argh this page was closed), sometimes the program closes by itself, I restart it, it goes for some minutes or even less, and the the problems are back again.

I tried many solutions: I reinstalled it, I tried the safe modus (it crashes thesame way), disinstalled all the plug ins. disintalled the firefox accelerator. tried windows10 compatibility solutions, I created a new profile. i have the latest version, of course.

I have these issues ONLY with firefox. maybe is the 64 bits version? my laptop is 2 year old.

it does not get any better with the above solutions.

below the copy of a mozilla crash report (there are many I just picked one)

could you please help? what can i Do?

thanks a lot merlino


Firefox 59.0.3 Crash Report [@ ToParticipant ] Search Mozilla Support for this signature How to read this crash report ID: cbf80a5f-748b-4695-9d38-e5a9c0180502 Signature: ToParticipant

   Details
   Metadata
   Bugzilla
   Modules
   Raw Dump
   Extensions
   Telemetry Environment

Signature ToParticipant More Reports Search UUID cbf80a5f-748b-4695-9d38-e5a9c0180502 Date Processed 2018-05-02 11:17:11 Uptime 92 seconds (1 minute and 32 seconds) Install Age 97,810 seconds since version was first installed (1 day, 3 hours and 10 minutes) Install Time 2018-05-01 07:42:32 Product Firefox Release Channel release Version 59.0.3 Build ID 20180427210249 OS Windows 10 OS Version 10.0.16299 Build Architecture amd64 Build Architecture Info family 22 model 48 stepping 1 | 4 Adapter Vendor ID

0x1002

Adapter Device ID

0x9850

Process Type content (web) Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Crash Address 0x14c129ce020 User Comments Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 140,735,797,755,904 bytes (140.74 TB) Available Page File 5,138,169,856 bytes (5.14 GB) Available Physical Memory 4,413,202,432 bytes (4.41 GB) System Memory Use Percentage 40 EMCheckCompatibility

False

App Notes

FP(D00-L1000-W00001000-T000) AdapterVendorID: 0x1002, AdapterDeviceID: 0x9850, AdapterSubsysID: 00000000, AdapterDriverVersion: 15.201.2101.0 D2D1.1? DWrite? DWrite+ D2D1.1+ WR? WR- OMTP? OMTP+

Processor Notes processor_ip-172-31-24-210_us-west-2_compute_internal_7; Processor2015; non-integer value of "SecondsSinceLastCrash" Crashing Thread (0) Frame Module Signature Source 0 @0x14c129ce020 1 xul.dll ToParticipant xpcom/base/nsCycleCollector.cpp:1472 2 xul.dll RemoveSkippableVisitor::Visit(nsPurpleBuffer&, nsPurpleBufferEntry*) xpcom/base/nsCycleCollector.cpp:2867 3 xul.dll nsPurpleBuffer::VisitEntries<RemoveSkippableVisitor>(RemoveSkippableVisitor&) xpcom/base/nsCycleCollector.cpp:1125 4 xul.dll nsPurpleBuffer::RemoveSkippable(nsCycleCollector*, js::SliceBudget&, bool, bool, void (*)(void)) xpcom/base/nsCycleCollector.cpp:2893 5 xul.dll nsCycleCollector::ForgetSkippable(js::SliceBudget&, bool, bool) xpcom/base/nsCycleCollector.cpp:2942 6 xul.dll nsCycleCollector_forgetSkippable(js::SliceBudget&, bool, bool) xpcom/base/nsCycleCollector.cpp:4268 7 xul.dll FireForgetSkippable dom/base/nsJSEnvironment.cpp:1279 8 xul.dll CCRunnerFired dom/base/nsJSEnvironment.cpp:1974 9 xul.dll std::_Func_impl_no_alloc<bool (*)(mozilla::TimeStamp), bool, mozilla::TimeStamp>::_Do_call(mozilla::TimeStamp&&) vs2017_15.4.2/VC/include/functional:299 10 xul.dll mozilla::IdleTaskRunner::Run() xpcom/threads/IdleTaskRunner.cpp:62 11 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp:1040 12 xul.dll mozilla::ipc::MessagePump::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:97 13 xul.dll mozilla::ipc::MessagePumpForChildProcess::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:301 14 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:319 15 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:299 16 xul.dll nsBaseAppShell::Run() widget/nsBaseAppShell.cpp:157 17 xul.dll nsAppShell::Run() widget/windows/nsAppShell.cpp:348 18 xul.dll XRE_RunAppShell() toolkit/xre/nsEmbedFunctions.cpp:874 19 xul.dll mozilla::ipc::MessagePumpForChildProcess::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:269 20 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:319 21 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:299 22 xul.dll XRE_InitChildProcess(int, char** const, XREChildData const*) toolkit/xre/nsEmbedFunctions.cpp:700 23 firefox.exe content_process_main(mozilla::Bootstrap*, int, char** const) ipc/contentproc/plugin-container.cpp:63 24 firefox.exe NS_internal_main(int, char**, char**) browser/app/nsBrowserApp.cpp:280 25 firefox.exe wmain toolkit/xre/nsWindowsWMain.cpp:112 26 firefox.exe __scrt_common_main_seh f:/dd/vctools/crt/vcstartup/src/startup/exe_common.inl:283 27 kernel32.dll BaseThreadInitThunk 28 ntdll.dll RtlUserThreadStart

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Asked by merlino3 2 years ago

Last reply by Shadow110 1 year ago

  • Archived

Websites become unresponsive but can still be scrolled through and the hand cursor appears all the time

In the past weeks, suddenly my Firefox started behaving really weird - a few times a day the currently opened tab becomes unresponsive (you can't click or hover anything)… (read more)

In the past weeks, suddenly my Firefox started behaving really weird - a few times a day the currently opened tab becomes unresponsive (you can't click or hover anything) but you can still scroll through them (at least a bit - after that point, it's just plain white). At these times, the cursor is the hand one, during the whole unresponsiveness episode, as if everything was clickable (though obviously clicking does nothing). You also can't close the tab during this tab - the only way is either to wait a good 30 seconds for it to unfreeze or to change to a different tab and close the unresponsive one. When you do change tabs, though, the newly opened tab sometimes disappears completely, with a radial loading circle appearing in the middle of the screen for a few seconds before it magically reappears (it does _not_ reload, though!). From what I've been able to observe, this tends to appear on content-heavy websites like Reddit, Facebook and YouTube most often.

What is happening? I haven't changed my browsing habits in the past weeks, nor have I installed any new add-ons. I've tried disabling the ones I have but it's still happening with them turned off. What else may I try?

Asked by Tigro 2 years ago

Last reply by Pj 1 year ago

  • Archived

Can't log in to paypal

As the title says - can't log in to paypal using firefox. It works with other browsers, firefox gives error: "Sorry, we can't log you in. If you think there's an issue wi… (read more)

As the title says - can't log in to paypal using firefox. It works with other browsers, firefox gives error: "Sorry, we can't log you in. If you think there's an issue with your account, contact us and we'll help resolve it."

I've tried restarting in safe mode but still doesn't work :/

Asked by Wojtek 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

lost bookmarks

Hello, my PC crashed on a windows update so had to reinstall win10. Old files were placed in windows.old. tried to find bookmarks couldn't but did find some under favorit… (read more)

Hello,

my PC crashed on a windows update so had to reinstall win10. Old files were placed in windows.old.

tried to find bookmarks couldn't but did find some under favorites. However cannot see them when selecting show bookmarks! Very frustrating. Any assistance to restore my bookmarks would be appreciated. however windows.old seems to have disappeared!!

Many thanks

Asked by CM 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

Firefox crashes

for the love of all that is good on the Internet... why is Firefox crashing when I open emails in Inbox by Google? Any email with even a few extra messages or attachments… (read more)

for the love of all that is good on the Internet... why is Firefox crashing when I open emails in Inbox by Google? Any email with even a few extra messages or attachments brings the whole house down.

Asked by dannycolab 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

confirm account not from my ip address

sign in stated my password was not correct... sent confirm sign in email... not my ip address not even my city... and have issues with site I got on that I think has hac… (read more)

sign in stated my password was not correct... sent confirm sign in email... not my ip address not even my city... and have issues with site I got on that I think has hacked my computer... paid for mylife.com and have called 6 times now... and same lady states she is all departments...and cannot get logged off site and states site is not secure... I have most limited knowledge of computers... and feel this is an extension of a hacking two weeks ago... had to pay micorsoft and still not completely restored... however, right now concerned about firefox and no one to help and microsoft will not.. and I cannot confirm sign in on Mozilla and I cannot change my password for some sort of protection... someone please.. this old gal is in a panic... this site https://www.mylife.com/idp-match-process.view?&bypassMatching=false&redirectURL=%2Fsite%2Fob%2Finit%2Fidentity-premium.view%3FflowId%3Didentity_flow20... do not understand any of this... however went into settings and blocked all I could until I can get some help .

Asked by mr aak 2 years ago

Last reply by guigs 2 years ago

  • Archived

can't focus on password input

I cant focus on password fields on some sites. as mentioned here: https://support.mozilla.org/en-US/questions/1186447 i opened Firefox with safe mode, it works as it shou… (read more)

I cant focus on password fields on some sites.

as mentioned here: https://support.mozilla.org/en-US/questions/1186447

i opened Firefox with safe mode, it works as it should, i can type anything on anywhere. No problem appears.

But still i cant type on Firefox that started normally.

What is the problem here? How can i solve it? Should i open Firefox with safemode everytime?

Ubuntu 18, Firefox 59.0.2 (64-bit)

Asked by khaine 2 years ago

Last reply by user1494117 2 years ago

  • Archived

Freeze on deleting tab; touchscreen

I have a unique and perplexing touchscreen issue using the latest Firefox browser on a 2017 Surface Pro (8/256) with the latest software and firmware updates. When I ad… (read more)

I have a unique and perplexing touchscreen issue using the latest Firefox browser on a 2017 Surface Pro (8/256) with the latest software and firmware updates.

When I add a new tab and subsequently try to delete that new tab, Firefox often freezes meaning that the browser does not feedback/refresh on my clicking (touching). HOWEVER when I force a browser refresh by clicking on any other window Firefox refreshes and acts on all the clicks I made while it was frozen. The clicks were processed by Firefox but it appears that the browser is not repainting after each click. To add insult to injury when I use a USB mouse this does not occur. Also I run identical Firefox on another desktop via mouse with no issues.

Certainly this seems to point to a Windows software issue but this issue does happen with any other apps including IE and Edge.

Among other things, actions I have tried include:

1. Run in safe mode 2. Re-install with new profile 3. Toggle many of recommended about:config settings 4. Change themes 5. Re-installed Windows touch screen driver

Below is my troubleshooting report.

Any ideas? Richard

Asked by Richard567 2 years ago

Last reply by philipp 2 years ago

  • Archived

Very long downloading sites

Firefox 59.0.2 for a very long time downloads any websites after a long work of the computer. This problem is not observed with other applications that use the Internet. … (read more)

Firefox 59.0.2 for a very long time downloads any websites after a long work of the computer. This problem is not observed with other applications that use the Internet. Checking the site speedest.net gives a ping of more than 200. The speed of the Internet is also significantly reduced. Immediately after restarting the computer, the problem is solved, but after a long time, it appears again. What I did: 1) I cleaned the cookies and browser cache; 2) I disabled the proxy; 3) I deleted and re-added Firefox to the Windows Firewall exceptions; 4) I created a new browser profile and tried to work in it; 5) I checked the computer for viruses, not a single one was found; 6) I disabled the Ip6 protocol in the browser settings; 7) I disabled all add-ons and ran the browser without them. None of these points in the end did not help. Again, this problem is not observed on other programs that use the Internet (Internet Explorer, Skype, Steam and others). Help with the solution of the problem.

Asked by DALwick 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Video playback not working in Firefox Quantum eg on Al Jazeera English website

Example problem page: https://www.aljazeera.com/programmes/insidestory/2018/04/palestinian-journalists-targeted-israeli-snipers-180428181902831.html When I press the play… (read more)

Example problem page: https://www.aljazeera.com/programmes/insidestory/2018/04/palestinian-journalists-targeted-israeli-snipers-180428181902831.html

When I press the play button in Firefox Quantum 59.0.2 (64-bit) playback is not instigated. Nothing happens. This has been occurring since I updated to Quantum. I cannot see that there are any add-ons / plugins I require to make the iFrame play.

Image 1 below shows the black iFrame screen that accompanies the malfunction in Firefox.

Image 2 below shows the IFrame screen as it appears in Google Chrome (in which the video playback is functioning normally).

Please help?

Asked by caravanserai 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Virus attack when clicking open FireFox

EVERYTIME I open up Mozilla FireFox, my Norton Security Software pops up with a dialog box that says, it has blocked "Web Attack: Fake Tech Support Website 62". This h… (read more)

EVERYTIME I open up Mozilla FireFox, my Norton Security Software pops up with a dialog box that says, it has blocked "Web Attack: Fake Tech Support Website 62". This has been going on for about a 3 days now. Is there anything you can do to your FireWall and Other Security Software from allowing this Virus from trying to attack Mozilla FireFox? Please advise.

Asked by DawnL762 2 years ago

Last reply by star 1 year ago

  • Archived

Mac - Bookmark backup fails to save, no file is created

Trying to save a backup file of bookmarks from 'Show all bookmarks' Library window, nothing is saved. Also trying to save a copy of bookmarks as an 'html' file also f… (read more)

Trying to save a backup file of bookmarks from 'Show all bookmarks' Library window, nothing is saved.

Also trying to save a copy of bookmarks as an 'html' file also fails with no output.

I'm using the latest versions of macOS 10.13.4, Firefox 59.0.2.

Asked by DF500 2 years ago

Last reply by cor-el 2 years ago

  • Archived

No longer able to save pictures

After years of using Firefox suddenly I can no longer save pictures from internet sites. When I try to save one I get an error message as shown in Extension 1. What the… (read more)

After years of using Firefox suddenly I can no longer save pictures from internet sites. When I try to save one I get an error message as shown in Extension 1. What the heck is this and what's going on? I like whatever was added that allows me to capture and save video clips. But what is this software that is interfering with the simple matter of saving photographs, usually jpg/jpeg files and the like? I don't understand half the questions asked. Moreover if I try to do something I then get a page (Extension 2 GitHub that seems to charge me for doing what Windows 7 and other iterations of Windows has long done free. What is GitHub? As far as I am concerned, my answer to GitHub is Git Lost!

Asked by mcguirejw 2 years ago

Last reply by Tonnes 2 years ago

  • Archived

Can't visit website that's a pdf, get white blank screen.

https://quod.lib.umich.edu/cgi/p/pod/dod-idx/lying-and-deception.pdf?c=phimp;idno=3521354.0010.011;format=pdf Edge works. I don't use Adobe Acrobat. New problem that's p… (read more)

https://quod.lib.umich.edu/cgi/p/pod/dod-idx/lying-and-deception.pdf?c=phimp;idno=3521354.0010.011;format=pdf Edge works. I don't use Adobe Acrobat. New problem that's popped up for no apparent reason.

Asked by jonpal 2 years ago

Last reply by cor-el 2 years ago