Firefox Community Forum

I have got a message: "Error: Platform version '130.0.1' is not compatible with minVersion >=130 maxVersion< =130.0" I can´t get any connection. What am I going to do and how can you help me?

Regards Mats Å.

my tabs are crashing all the time whenever i try to open it.this thing is happening from a month as whenever i try to open some tabs for my work its showing that "gah! your tab just crashed!"...... please sovle this problem as fast as possible

hello yesterday i updated my Win10N to 22H2 version. since then i dont have audio on X videos and get error messages on nius clips (see pic) in about:support shows h264 acc and hevc as unsupported. but i cant tell if this is new or not. anyway k-lite codec pack should make them supported, right? to further narrow down the problem i used edge and visited nius and twitter and both worked fine, so the problem must be firefox. so im out of ideas how to fix that. anyone can help me? my help request on reddit https://www.reddit.com/r/firefox/comments/1fs2in3/need_helppossible_codec_problem/

There used to be an option for a separate search window on the address bar. I found it really useful especially for a instant spell check. The option was there then after an update, it wasn't. WHY WHY WHY????? Is there any way for me to put it back? I hate using the address bar to search! Unless I open a new tab or window, regaining control of the prior tab/window is difficult.

macOS Sonoma, M1 Not sure when this happened, but I can no longer change my zoom level in settings. As you can see in the screenshot, the - and + are both greyed out and I can't use them. Using cmd+ or cmd- doesnt work either.

Dear Firefox Support,

I am experiencing an issue with YouTube and some other websites not loading properly in Firefox. The sites continuously try to load but never fully display. I've attached a video link demonstrating the problem for reference: Video Link Video Link.

Could you please look into this issue? I’ve tried clearing the cache and disabling extensions, but the problem persists.

Thank you for your support.

Best regards,

When I go on eBay the first website page is fine. However when I click on a link to a product I get weird web pages with a heading "breadcrumb" and the page comes out with only a few images and this strange lot of directional arrows. When I paste the webpage address into another webpage exactly the same problem. When I paste the address into Chrome, no problem, the page comes up correctly with all the images and not this weird page I get with Firefox. I prefer to use Firefox and I would really rather not have to change to Chrome or MS Edge.

I didn't always have this problem, it seemed to have been more recently and seems to be only with eBay. I imagine it's something in the settings that somehow switched and I need to switch it back.

Thank you for all those at Mozilla support, I look forward to a reply. My email address is alesich@optusnet.com.au regards, Bert

FFX 130.0.1 macOS 15.0 (This has nothing to do with the new macOS 15.0 Sequoia update as I have been using it for a week with absolutely no problems). This is absolutely a problem with Firefox or NextDNS. Thanks for your help in advance.

Woke up this morning and suddenly FFX is timing out when trying to access ANY site. Has been working fine - NO changes made to any settings. This literally came out of nowhere. Seems to be a DNS resolving issue. I get a time out with this error message:

I sync between both my phone and my pc, my phone is constantly up to date on my tab syncing however my pc is constantly lagging behind by a couple of weeks.

Steps taken: exited and reopened firefox clicked Sync Now button on the pc in both the sidebar and in the sync settings logged out of and back into my firefox account on my pc

I am running Lubuntu 22.04LTS (have been for months now), with Firefox 130.0.1 installed via the normal vanilla apt.

It was working fine until a few days ago (perhaps after an update, but I can't recall specifically), and then just stopped being able to save anything.

For example, right clicking on an image will bring up "Save As..." as an option, but when I choose that, nothing happens. No prompt to save, nor does the file appear anywhere.

When I choose "Save" as a pulldown on cloud XLSX files...similarly, nothing happens.

When I download something, Firefox is supposed to open up a prompt asking me where I want to save the file but that never opens...nor does the file download.

I am totally baffled.

I tried setting every setting to English my region to Canada the browser opens in Turkish with a translate to English box. I go to a website and they are all in Turkish. How can I fix this???

While on https://www.kitco.com/price/precious-metals I got a message I am using an AD blocker. I looked in my extensions and I have none installed. The only two extensions that could possibly be responsible block tracking but do not say they block ad's. However, all I have to do is close the message box and all seems to work properly. So I'm just curious what might be causing this message to pop up

Secure Connection Failed

An error occurred during a connection to www.pan.utiitsl.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

Information Your browser is being managed by your organization.

I am 75 years old. I am RETIRED there is NO REASON for an organization to be in CONTROL of ANYTHING on my computer. How do I STOP THIS?

I don't know if this is related or not, but Something is BLOCKING my ability to use check boxes or circles. Sometimes I can see the box but my response is NOT VISIBLE. Tonight I was trying to complete a survey and the questions were visible but I was COMPLETELY UNABLE to see the answer boxes/circles. Sometimes they would be briefly visible when the page initially opened but QUICKLY DISAPPEARED and were NOT identifiable by manipulating my cursor using mouse, space bar, or tab bar.

I have stayed with Firefox as my default browser for several DECADES and PREFER NOT to change now. BUT this MUST STOP!

I have not noticed this before upgrading my Mac to Sequoia 15.0, using latest Firefox browser update, but "printing to PDF" which I used in the past extensively, makes a PDF file that causes the letters to be one ASCII number off. So if I type into the "search" field "p", then all the "o's" are highlighted. I can only enter a search term if I usean "ASCII number +1" technique, so I can search for "get" by typing in "fds". Numbers are searched for as in the past. This is not happening if I make a PDF using my Safari browser, all the PDF words are correct and searchable as in the past. Anyone have insights as to why this might be occurring? I will try restarting in "safe" mode and re-downloading Firefox as is suggested in some of the articles here. Thanks!

Hello,

I know this question has already been asked but the contents where a little different and the answer didn't really help me... I noticed this a few times and researched a few times but it didn't help.

Because of performance issues I checked my Task-manager and realized that RAM (and sometimes CPU but RAM ist my main focus) are being used extensively through Firefox: - a lot of Firefox-processes are open - this stays the case when I restart - also if just 1 tab open Now from my research I know I'm not the only one and it's supposed to be normal to some extend. But right now I've got 13 processes open! They are all under C:\Program Files\Mozilla Firefox\firefox.exe Then they are quiet similar: - Contentproc... Channel=xxxx (--> 4 numbers that vary ) - child ID x (--> 1 or 2 number that varys) OR ParentbuildID xxx (a lot of numbers that vary) (From now on I stop putting xxxes for numbers, but there still are numbers everywhere) - then some say IsforBrowser others SandBoxingKind others nothing here - Then they seem to all have prefshandle , prefmaphandle, prefslen, prefmapsixe - Then it varys again: --> For example one process which currently uses 500mb on it's own then says: jsInitHandle, jsInitLen, parentBuildID, win32kLockedDown -appDir.. C:\Program Files\Mozilla Firefox\browser, (then signs and numbers and later) gecko-crash-server-pipe

Please help.

They can't all be okay and necessary, can they? How can I recognize which Processes have which reason? Maybe some extensions are the problem? Maybe some processes are old and can be closed/erased? Anything to do with preferences on homepages or passwords? And if so, which is which? No preference is worth so much RAM to me ^^ But I don't wan't to erase everything on every homepage for nothing or very little mb either ;-)

Oh, yeah so some of those processes use only between 1 and 10 MB, others mostly around 40 MB (10-100 MB) but some of them (right now 3) use between 220 and 470 MB. Right now this sums up to more then 1GB, my only open tab is this Support Tab. It becomes a lot more while using Firefox.

Thanks in Advance.

Hi -

I research a lot of topics and admittedly have tons of bookmarks in tons of folders. I've used Firefox probably for ten years.

I can save new bookmarks on my desktop PC, but about a week ago, it's gotten harder and harder to save on my Macbook. I've cleared the cache many times, turned off all extensions. Shut down Firefox then reloaded it, and shut down my Macbook, which is the only time I'm able to save any bookmarks.. then it reverts back to not being able to save any.

What's going on, and how do I fix it?

Thanks.