מוצגות שאלות עם התגיות: הצגת כל השאלות
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Mozilla Firefox 89.0 tabs are randomly crashing.

After update to 89.0 (or even after 88.0) tabs are constantly crashing. OS: Windows 10 pro (19043.1023), last update KB5003214. Firefox completely re-installed 2 times, l… (read more)

After update to 89.0 (or even after 88.0) tabs are constantly crashing. OS: Windows 10 pro (19043.1023), last update KB5003214. Firefox completely re-installed 2 times, last time with full refresh. No addons/extensions are in use, only default H264 plugin. Strict tracking protection with always "do not track" is set, but previously no troubles at all for years. Nvidia graphics driver last (462.59 studio) installed with EVGA GTX 1060. Hardware acceleration is disabled. Still multiple tab crashes. last crashes reason: "EXCEPTION_ACCESS_VIOLATION_READ" last crashes (submitted): bp-3b613b8c-4f74-460c-831b-541840210607 bp-7f8192e7-5720-4a53-99ec-8c7700210607 bp-fbe9f7bd-056f-429e-ad17-3dcc70210607 bp-ab56335a-970b-4b08-9b36-75d380210607 bp-8d21fb16-9911-4b84-af38-72d810210607 bp-0ac67369-165e-48ae-86ab-654e90210607 bp-81c77d11-e34b-40b5-83b2-37b850210607 bp-48ca4fc2-ccdf-4665-be60-bee740210607 bp-c8764a0c-285e-4c9e-ac7a-6ca910210607 Thank You for Your kind help. Denis.

נשאלה על־ידי Denis ב־לפני 11 חודשים

נענתה על־ידי Denis ב־לפני 10 חודשים

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Firefox crashes when quitting after clearing history, clearing and managing data

This issue started on August 19, 2021 with a profile I have been using for about 3 years. It persisted so I copied data and the chrome folder to a profile folder I creat… (read more)

This issue started on August 19, 2021 with a profile I have been using for about 3 years. It persisted so I copied data and the chrome folder to a profile folder I created in October, 2020 but had not used. That was on August 22, 2021. It happened again with the 'new' profile. I quit several times earlier in the day (without clearing history, clearing and managing data) without issue. Sometimes the lock file is NOT deleted when Firefox quits. These are the reports from August 22, 2021: bp-4788a5d4-5989-492e-a8af-fc34b0210822 22/8/21, 21:20 bp-8aadf9d6-51b7-4da1-b28e-439b20210822 22/8/21, 21:18 bp-132d4134-609a-4a45-ac7e-9b3350210822 22/8/21, 21:15 bp-ac52e700-c3d0-48e2-ab32-233b80210822 22/8/21, 21:11 As directed by the support article, I clicked on 'View' for the latest report. After the mozstats page finished loading, I closed it.

נשאלה על־ידי Terry ב־לפני 9 חודשים

תגובה אחרונה על־ידי Terry ב־לפני 8 חודשים

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pups prefs.js keep coming back found by malwarebytes plus several tries to hack my email account

I found some infos but I do not trust myself just deleting the files in question since they ared all over my system. The following I found per malwarebytes which found th… (read more)

I found some infos but I do not trust myself just deleting the files in question since they ared all over my system. The following I found per malwarebytes which found the pups every day up to now:

PUP.Optional.DefaultSearch is Malwarebytes’ detection name for a family of browser hijackers targeting Chrome, Firefox and Internet Explorer. Symptoms The browsers’ default search engine was changed to one that belonged to the threat-actors. I am german so probably I need your patience in helping me to clean my system resp. Mozilla.

Looking forward Ingrid

נשאלה על־ידי iethomas ב־לפני 8 חודשים

נענתה על־ידי jscher2000 - Support Volunteer ב־לפני 8 חודשים

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The bookmarks menu in Firefox stopped scrolling

After the 90.0.2 update, the bookmarks menu no longer scrolls with the center wheel of my mouse. The center wheel scrolls properly in my emails, on webpages, everywhere e… (read more)

After the 90.0.2 update, the bookmarks menu no longer scrolls with the center wheel of my mouse. The center wheel scrolls properly in my emails, on webpages, everywhere else but the in the bookmarks. I have to use the up or down arrows to scroll through them, and it's a royal pain because I have so many bookmarks.

נשאלה על־ידי Autotech1 ב־לפני 10 חודשים

תגובה אחרונה על־ידי Autotech1 ב־לפני 8 חודשים

download failed

Just installed Win 11 on a new SSD an dam having trouble downloading files. Some come down ok and others not. The attachment shows shows 2 Logitech files. I can download … (read more)

Just installed Win 11 on a new SSD an dam having trouble downloading files. Some come down ok and others not. The attachment shows shows 2 Logitech files. I can download them with Chrome

נשאלה על־ידי keithinoz1 ב־לפני 5 חודשים

תגובה אחרונה על־ידי keithinoz1 ב־לפני 4 חודשים

Checking for Updates Bug with Firefox

Hi can somebody help me please? Sitting here on Christmas Eve at work trying to fix Firefox. In a nutshell I have a really really annoying bug with Firefox which is goin… (read more)

Hi can somebody help me please? Sitting here on Christmas Eve at work trying to fix Firefox.

In a nutshell I have a really really annoying bug with Firefox which is going to cause me to pull all my hair out.

In the past the program used to check for updates and it used to work fine during this procedure.

Lately though I've been experiencing a really strange bug.

Whenever Firefox checks for updates the browser then cannot load a single webpage or anything while it is checking. Sometimes the checks can take around 3-5 minutes to complete.

Any videos or streams come to an eventual halt.

I have tried tweak a few settings in about:config such as app.update.interval

I have tried uninstalling and re-installing the browser - No change. This still happens usually about 5-8 times a day.

This computer is used for medical emergencies for our clients. We need a full functioning browser. I thought Firefox was that browser but I am beginning to think about installing something else now.

In these situations lives could be put at risk and I want to remedy this problem now before the new year. I imagine we will have a lot of patients coming in. I need to quickly submit forms at times and I really need a stable browser.

a) Can I turn off updates? I would prefer to check manually for updates once a week or so via Help -> About b) Can I reduce the frequency of the checks for updates? c) Is this going to be a normal feature for Firefox from now on?

נשאלה על־ידי reloadedx23 ב־לפני 5 חודשים

תגובה אחרונה על־ידי reloadedx23 ב־לפני 2 חודשים

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Firefox 76.0.1 not playing embedded Twitter videos

On the entertainment media site Buzzfeed, clicking on a post of an embedded Twitter video gives me a blank white image. No error message like "Unable to play the file". I… (read more)

On the entertainment media site Buzzfeed, clicking on a post of an embedded Twitter video gives me a blank white image. No error message like "Unable to play the file". I did a clear history, cache & cookies and refreshed Firefox. I ran the apt update for Ubunto. It had been operating smoothly in the past. If I go to Twitter, it plays. It just goes blank when I click on the video embedded in the post.

Thank you for any assistance.

נשאלה על־ידי varices ב־לפני 2 שנים

נענתה על־ידי varices ב־לפני 2 שנים

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Firefox opening all web pages with Weird characters

Couple of days ago I opened the Firefox but I saw it keeps opening all web pages with weird characters, I uninstalled it completely, refresh it on safe mode with no add-o… (read more)

Couple of days ago I opened the Firefox but I saw it keeps opening all web pages with weird characters, I uninstalled it completely, refresh it on safe mode with no add-ons, I see there is no problem with any other browsers suck as chrome or waterfox and others, this problem is only on Firefox...I removed all cookies and everything but still problem going, I use laptop windows 10 with last updates on it...I tried everything available on web sites but no work...I didn't do any changes in about:config...please help me out with this issue, thanks

נשאלה על־ידי dave1music ב־לפני שנה

נענתה על־ידי dave1music ב־לפני שנה

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Firefox fills disk space to 0 bytes few times a day

Hello! I’ve been having quite strange problem with Firefox for a few months since version 80.X on clean Windows 10 (reinstalled from scratch after secure erase; the lates… (read more)

Hello!

I’ve been having quite strange problem with Firefox for a few months since version 80.X on clean Windows 10 (reinstalled from scratch after secure erase; the latest 20H2 version with all updates installed). It’s worth to mention that I’ve been using Firefox like 15 years and never had an issue like this before.

Firefox just fills up system drive completely (50+GB to 0 bytes remaining) few times a day under active usage. It happens randomly and I can’t identify the reason. I also can’t find any actual files saved on disk because it seems to be related to NTFS cache. I’ve tried disabling the following settings with no success:

browser.cache.disk.enable cached-web-content_cached-web-content browser.cache.memory.enable browser.cache.disk.smart_size.enabled

And couldn’t find any solution unfortunately. I usually have 2 windows opened ("common" and private) with 10 to 30 tabs each which is not much at all for i7/16GB I believe. This problem is extremely annoying and seriously affects SSD life so I'd really appreciate if someone would help me to resolve it. Thanks in advance!

נשאלה על־ידי eqall ב־לפני שנה

תגובה אחרונה על־ידי eqall ב־לפני שנה

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Firefox crashes because low free left RAM!

I have many tabs like 200-300. Firefox crashed today. I also have 4GB page file on top of that. Strange! After I restarted Firefox it was using only 6.8GB RAM. Perhaps me… (read more)

I have many tabs like 200-300. Firefox crashed today. I also have 4GB page file on top of that. Strange! After I restarted Firefox it was using only 6.8GB RAM. Perhaps memory leak. BTW if I have browser.cache.disk.enable set to false. Is page file still used?

Thanks for help.

נשאלה על־ידי empleat ב־לפני שנה

תגובה אחרונה על־ידי ·´¯`·...¸>-)))º> ~dbben ב־לפני שנה

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Firefox crashing 10.15.7

Frequent crashes. I've run Onyx. Reset extensions. Reinstalled firefox. I've been using google maps frequently, so I switched to safari and that crashed too. Trying chro… (read more)

Frequent crashes. I've run Onyx. Reset extensions. Reinstalled firefox. I've been using google maps frequently, so I switched to safari and that crashed too. Trying chrome now -- no problem yet. I'm wondering if GPU is at fault. I've ramped up cooling based on GPU. Still crashing. Tried holding down D and option D to test ram but I just get a command line on a non-responsive screen.

Model Name: Mac mini

 Model Identifier:	Macmini6,2
 Processor Name:	Quad-Core Intel Core i7
 Processor Speed:	2.6 GHz
 Number of Processors:	1
 Total Number of Cores:	4
 L2 Cache (per Core):	256 KB
 L3 Cache:	6 MB
 Hyper-Threading Technology:	Enabled
 Memory:	16 GB
 Boot ROM Version:	424.0.0.0.0
 SMC Version (system):	2.8f0

נשאלה על־ידי afarr83 ב־לפני 6 חודשים

תגובה אחרונה על־ידי FredMcD ב־לפני 6 חודשים

Constant crashes even after Cleanup or Reinstallation

Since a few days, I keep experiencing constant crashes with Firefox. In the most common way, a Tab will crash first, often followed shortly by the whole browser crashing… (read more)

Since a few days, I keep experiencing constant crashes with Firefox.

In the most common way, a Tab will crash first, often followed shortly by the whole browser crashing.

Crashes occur on, but are not limited to, following pages: • YouTube.comReddit.com • Google Account Login • about:preferences • about:crashes • about:support • The very same Support-page I’m writing this on

Crashes still occur after: • Rebooting Computer • Clearing of Cache • Starting in Safe Mode (crashes in Safe mode) • Deactivation of hardware acceleration • Refreshing Firefox • Reinstallation of Firefox (Uninstalled with the Uninstall/helper.exe) • Use of Windows Deployment Image Servicing and Management tool (DISM /Online /Cleanup-Image /RestoreHealth)

Crash logs list: • Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x00007ff88082381f • Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x000001f4465fffe8

I’m kind of out of options. Most support pages are 2 years or older, so I don’t really know if I’m experiencing the same errors as they did.

If there’s any more information required, please let me know.

נשאלה על־ידי ASwissArmyrabbit ב־לפני 5 חודשים

תגובה אחרונה על־ידי ASwissArmyrabbit ב־לפני 5 חודשים

Can't resolve recurring 404 error, also Firefox start up requires 'New session' every time.

2 issues. 1) Have used Firefox for years on Windows 10 on a laptop. For the last 2 months I have had great difficulty signing in to do online banking with Bank of Montr… (read more)

2 issues. 1) Have used Firefox for years on Windows 10 on a laptop. For the last 2 months I have had great difficulty signing in to do online banking with Bank of Montreal (BMO). I get a lot of 404 error messages. Clearing the cache and history works occasionally, but not consistently. I do not have this problem when I use Chrome and I do not have this problem with any other site. This is really frustrating and inconvenient because it is so inconsistent and yet so important. 2) For the last month, every time I start Firefox I get a message telling me Firefox was unable to find previous settings and I have to select 'Start new Session' as it seems unable to restore itself otherwise. Any ideas? Thanks in advance.

נשאלה על־ידי mannlett4 ב־לפני 3 חודשים

תגובה אחרונה על־ידי mannlett4 ב־לפני 2 חודשים

Some sites won't load

Several sites I use (Yahoo, American Thinker) and occasionally other random sites won't load when I use your Add-Ons Privacy Badger, and Ublock. I get server can't be rea… (read more)

Several sites I use (Yahoo, American Thinker) and occasionally other random sites won't load when I use your Add-Ons Privacy Badger, and Ublock. I get server can't be reached errors. I use ESET as my security app. Suggestions?

נשאלה על־ידי kuma1947 ב־לפני 3 חודשים

תגובה אחרונה על־ידי FredMcD ב־לפני 3 חודשים

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lost bookmarks etc after updating firefox

i have lost everything and struggling to get all my bookmarks back after a update from firefox- HELP! Is there a number where someone can talk me through this as I cant s… (read more)

i have lost everything and struggling to get all my bookmarks back after a update from firefox- HELP! Is there a number where someone can talk me through this as I cant seem to sort it from the support pages

נשאלה על־ידי pantelisgeorgiou ב־לפני שנה

נענתה על־ידי FredMcD ב־לפני שנה

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Google street view not working properly

I've noticed for about 2 weeks now, my google street view is not working like it used to. It some times will not respond and when it does respond it is very slow. I didn'… (read more)

I've noticed for about 2 weeks now, my google street view is not working like it used to. It some times will not respond and when it does respond it is very slow. I didn't used to have this problem, so maybe a new Firefox update or some other issue is causing then problem? How can I view my browser settings to see if some thing there is causing the problem? Hopefully, someone can help and cure the problem. Thanks,

נשאלה על־ידי sciencemagic ב־לפני שנה

תגובה אחרונה על־ידי sciencemagic ב־לפני שנה

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firefox clogs disk

Hello. Firefox quickly takes up all the space on the SSD. After about two days of work, there is no disk space left. Closing the browser helps, but it's not comfortable. … (read more)

Hello. Firefox quickly takes up all the space on the SSD. After about two days of work, there is no disk space left. Closing the browser helps, but it's not comfortable. Windows 10 system.

נשאלה על־ידי vasiliev.andrey2020 ב־לפני שנה

תגובה אחרונה על־ידי spdgnzls ב־לפני שנה

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Firefox crashing when opening most Russian websites!

I am on Mac OS High Sierra Since about a week literally any Russian website I open just crashes Firefox immediately. I have tried to restart in Safe Mode and clear histo… (read more)

I am on Mac OS High Sierra Since about a week literally any Russian website I open just crashes Firefox immediately. I have tried to restart in Safe Mode and clear history - it didn't help. What is happening?! Using Chrome in the meantime (no crash there)

נשאלה על־ידי Danas ב־לפני שנה

נענתה על־ידי cor-el ב־לפני שנה

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can't sign in to hotmail today

I opened Firefox this morning, and was greeted by a new website. Very impressive! BUT I can't log in to my hotmail account!! the sign in page doesn't open at all!!! p… (read more)

I opened Firefox this morning, and was greeted by a new website. Very impressive! BUT I can't log in to my hotmail account!! the sign in page doesn't open at all!!! please advise!! thanks ... k

נשאלה על־ידי karingK ב־לפני 11 חודשים

נענתה על־ידי FredMcD ב־לפני 10 חודשים