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Firefox crashes on startup

This is happening to many computers on our network and started this morning. If Firefox was open overnight, then it continues to work fine. Closing and reopening FF cause… (read more)

This is happening to many computers on our network and started this morning. If Firefox was open overnight, then it continues to work fine. Closing and reopening FF causes the crash notification to appear. I am unable to start FF in it's safe mode.

Crash ID: bp-efa5c800-80ef-4852-a1c8-f57302160913

נשאלה על־ידי Keslaa ב־לפני 4 שנים

נענתה על־ידי Keslaa ב־לפני 4 שנים

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Firefox will not open even in safe mode, crash reporter comes up

No previous problems but suddenly today Firefox won't open - just the crash reporter comes up. I can't open in safe mode either. No idea why - not done any software updat… (read more)

No previous problems but suddenly today Firefox won't open - just the crash reporter comes up. I can't open in safe mode either.

No idea why - not done any software updates lately or Firefox updates, or installed any new programs, so really no idea why it's suddenly stopped working. I was getting prompts to update to 47.0.1 but hadn't got around to doing so.

Latest crash id is: bp-64e238b3-2ad0-40ab-a7cd-e6cda2160913

Thanks so much if you can help. Any help you can give, please make it simple in step by step instructions - I'm not the best at computer matters!

נשאלה על־ידי tmacp ב־לפני 4 שנים

נענתה על־ידי philipp ב־לפני 4 שנים

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Firefox crashes

tried fresh install, same result, this is the latest crash id Crash ID: bp-fc8e0422-cf71-483f-bcca-db3342160913 Thanks

נשאלה על־ידי homer1 ב־לפני 4 שנים

נענתה על־ידי homer1 ב־לפני 4 שנים

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Firefox crashes upon starting.

Upon starting, a dialogue box appears that says, “Firefox closed unexpectedly while starting. . . .”, with the buttons “Start in Safe Mode” and “Refresh Firefox”. This bo… (read more)

Upon starting, a dialogue box appears that says, “Firefox closed unexpectedly while starting. . . .”, with the buttons “Start in Safe Mode” and “Refresh Firefox”. This box is almost immediately replaced by the Mozilla Crash Reporter. The same thing happens when attempting to start in Safe Mode. To my knowledge, I did not make any changes before this issue began occurring. I have uninstalled Firefox, rebooted my computer, deleted the Firefox installation folder, and reinstalled Firefox, to no effect. I cannot manually refresh Firefox because I cannot create a new user profile; attempting to do so results in the Crash Reporter appearing when I click “Finish”. Anny assistance you can offer would be appreciated.

  Crash ID: bp-1db72f3c-7ec5-453e-b05f-89d0e2160913

נשאלה על־ידי Mike.K. ב־לפני 4 שנים

נענתה על־ידי Mike.K. ב־לפני 4 שנים

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Firefox crashes

Crash ID: bp-f8ea7ab2-6161-446b-b1fe-c62182160913 started compuCrash ID: bp-f8ea7ab2-6161-446b-b1fe-c62182160913 started computer this morning. tried to log on to firefox… (read more)

Crash ID: bp-f8ea7ab2-6161-446b-b1fe-c62182160913 started compuCrash ID: bp-f8ea7ab2-6161-446b-b1fe-c62182160913 started computer this morning. tried to log on to firefox. got an immediate mozilla crash reporter box. did a reboot, no change. did a scan, no unfixable problems. tried a restore, but on this old xp i've never had any success with their control points and no recent manual restore points. Uninstalled and reinstalled firefox, no help. Safe mode doesn’t work. i founf this site searching the web. it's appearance is sort of ms-dos. some buttons don't work and when they do i don't get the things i'm supposed to. as a result i don't have any troubleshooting info, browser settings or even firefox version, although i assume i downloaded the latest when i reinstalled. sorry if i seem helpless, but i just might be. Need help. And after I get this running again how to I recover my old bookmarks and settings?

נשאלה על־ידי bjakejake99 ב־לפני 4 שנים

נענתה על־ידי philipp ב־לפני 4 שנים

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Firefox crashes

Hello everyone. at around 6am central time firefox was working perfectly. now its 9 am and i'm getting nothing but crashes. i've tried everything from restarting in safe … (read more)

Hello everyone. at around 6am central time firefox was working perfectly. now its 9 am and i'm getting nothing but crashes. i've tried everything from restarting in safe mode to refreshing firefox, still crashes. i cant access firefox at all. i'm using internet explorer to fill this out.

here's the crash id

Crash ID: bp-c5f70400-13a5-4860-a0e6-630c42160913

נשאלה על־ידי Mozillahelp2252 ב־לפני 4 שנים

נענתה על־ידי Mozillahelp2252 ב־לפני 4 שנים

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Firefox crashes

Hello, I just can't open Firefox. Every time I try, it won't, and displays an error. I try opening it on Safe Mode, but nothing happens. I have already deleted everything… (read more)

Hello,

I just can't open Firefox. Every time I try, it won't, and displays an error. I try opening it on Safe Mode, but nothing happens. I have already deleted everything about Mozilla on my computer for a clean start, but nothing. Still won't open.

This is the last crash report: Crash ID: bp-649cd4db-6875-4529-be9a-3b38e2160913

Please help!

נשאלה על־ידי apeniche ב־לפני 4 שנים

נענתה על־ידי philipp ב־לפני 4 שנים

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Firefox crashes

Firefox continually crashes when I try to open the app. The crash reporter opens up, submits the report, then repeats this process over and over again. I'm unable to get … (read more)

Firefox continually crashes when I try to open the app. The crash reporter opens up, submits the report, then repeats this process over and over again. I'm unable to get it to start up in safe mode and the refresh button causes the program not to respond. I've even gone as far as to try a clean install but once the install is finished and I try to open the app, I go right back to the crash reporter opening up. Any help in fixing this problem would be awesome.

נשאלה על־ידי nlemalu76 ב־לפני 4 שנים

נענתה על־ידי philipp ב־לפני 4 שנים

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Firefox crashes

Firefox crashes on startup, was working fine yesterday. Tried starting in safe mode, still crashes. Tried rebooting, uninstall & clean install - no joy. Went to a 2n… (read more)

Firefox crashes on startup, was working fine yesterday. Tried starting in safe mode, still crashes. Tried rebooting, uninstall & clean install - no joy.

Went to a 2nd PC I have & it started just fine. Tried to copy the profile from the 1st PC to the 2nd and then it crashed as well. Removed the profile & went back to the original one on this PC, still crashes. Uninstalled on the 2nd PC, deleted everything I could find, reinstalled & it still crashes.

Have run Mal-ware & Norton scans, all come back clean.

bp-b1697f6b-ac21-41fa-b4be-a59ec2160913

Also, is there any tool available that will let me extract my bookmarks to HTML so I can switch on a temp basis to another browser ? I need to get functional while waiting to fix Firefox.

Thanks !

נשאלה על־ידי MikeD2 ב־לפני 4 שנים

נענתה על־ידי philipp ב־לפני 4 שנים

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Firefox crashes

I get this crash report when I try a start firefox. Firefox won't start. Firefox also won't start in safe mode and the crash reporter opens. Crash ID: bp-0d7bf3cc-38b0-4c… (read more)

I get this crash report when I try a start firefox. Firefox won't start. Firefox also won't start in safe mode and the crash reporter opens. Crash ID: bp-0d7bf3cc-38b0-4c6f-bc7b-5066b2160913 Firefox version is relatively updated but not the latest. Not sure how to find my current version. any suggestions or help Thanks

נשאלה על־ידי ronJr ב־לפני 4 שנים

נענתה על־ידי philipp ב־לפני 4 שנים

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Firefox crashes

Hello my friends. I'm trying to help my aunt with her pc... she needs to run Firefox 41.0 because of some official brazilian justice system that she needs to access and t… (read more)

Hello my friends. I'm trying to help my aunt with her pc... she needs to run Firefox 41.0 because of some official brazilian justice system that she needs to access and they only support this version for now. Recently she had some problem with her pc and Firefox started to crash at startup.... I already tried everything described in the support section and the crash keeps happening. I'm ready to format the whole thing but I think it's valid to try your help first. The lateste crash ID is: bp-948290bc-5cd8-4d09-b06c-0a2b72160913

p.s.: she is using Windows 10

Thanks in advance!

נשאלה על־ידי fferraz ב־לפני 4 שנים

נענתה על־ידי fferraz ב־לפני 4 שנים

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Firefox crashes

I cannot open Firefox at all. Each time I click on the Firefox logo, the Mozilla Crash Reporter window pops up. If I press "Restart Firefox", the Firefox window does not … (read more)

I cannot open Firefox at all. Each time I click on the Firefox logo, the Mozilla Crash Reporter window pops up. If I press "Restart Firefox", the Firefox window does not pop up but the same Mozilla Crash Report window pops up again.

bp-2cfc890e-670a-4b7e-af3f-47faf2160913

נשאלה על־ידי deeee ב־לפני 4 שנים

נענתה על־ידי deeee ב־לפני 4 שנים

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Firefox crashes

I have to use version 38.5.1 and today it started crashing on startup. I'm not sure what changed in the system because I do not see a log in programs of any updates. Any … (read more)

I have to use version 38.5.1 and today it started crashing on startup. I'm not sure what changed in the system because I do not see a log in programs of any updates. Any ideas on what to check?

Crash ID: bp-1e6bc6d0-5ec8-47a8-8fa4-d434d2160913

AdapterDeviceID: 0x0a16 AdapterDriverVersion: 10.18.14.4332 AdapterSubsysID: 198f103c AdapterVendorID: 0x8086 AvailablePageFile: 9387921408 AvailablePhysicalMemory: 2436530176 AvailableVirtualMemory: 3977687040 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 50855936 BreakpadReserveSize: 67108864 BuildID: 20151218095812 CrashTime: 1473803114 EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1473800461 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a16, AdapterSubsysID: 198f103c, AdapterDriverVersion: 10.18.14.4332

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SecondsSinceLastCrash: 173 StartupTime: 1473803113 SystemMemoryUsePercentage: 71 Throttleable: 1 TotalPageFile: 16962179072 TotalPhysicalMemory: 8482041856 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 38.5.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD RfComm [Bluetooth] : 2 : 1 : 

This report also contains technical information about the state of the application when it crashed.

נשאלה על־ידי snhender ב־לפני 4 שנים

נענתה על־ידי philipp ב־לפני 4 שנים

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Firefox crashes

Firefox (pushed through SCCM) crashes in many computers. Please find below crash report. AdapterDeviceID: 0x0412 AdapterDriverVersion: 6.3.9600.16384 AdapterSubsysID: 3… (read more)

Firefox (pushed through SCCM) crashes in many computers. Please find below crash report.

AdapterDeviceID: 0x0412 AdapterDriverVersion: 6.3.9600.16384 AdapterSubsysID: 309817aa AdapterVendorID: 0x8086 AvailablePageFile: 3056111616 AvailablePhysicalMemory: 2460508160 AvailableVirtualMemory: 4000215040 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 55312384 BreakpadReserveSize: 67108864 BuildID: 20151216175450 CrashTime: 1473747467 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1471598716 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0412, AdapterSubsysID: 309817aa, AdapterDriverVersion: 6.3.9600.16384

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 206 StartupTime: 1473747466 SystemMemoryUsePercentage: 40 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151216175450","version":"43.0.1","vendor":"Mozilla","platformVersion":"43.0.1","xpcomAbi":"x86-msvc","hotfixVersion":"20160128.01"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3913,"virtualMaxMB":4096,"isWow64":true,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":60,"stepping":3,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2893,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.3","servicePackMajor":0,"servicePackMinor":0,"installYear":2015,"locale":"en-US"},"hdd":{"profile":{"model":"ST500DM002-1BD142","revision":"KC65"},"binary":{"model":"ST500DM002-1BD142","revision":"KC65"},"system":{"model":"ST500DM002-1BD142","revision":"KC65"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Microsoft Basic Display Adapter","vendorID":"0x8086","deviceID":"0x0412","subsysID":"309817aa","RAM":0,"driver":"Unknown","driverVersion":"6.3.9600.16384","driverDate":"6-21-2006","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":64,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"blocked"},"d2d":{"status":"unavailable","version":"1.0"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false,"network.proxy.http":"<user-set>","network.proxy.ssl":"<user-set>"}},"profile":{}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 4841684992 TotalPhysicalMemory: 4103487488 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 43.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 : 

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

נשאלה על־ידי Irshad.Ali ב־לפני 4 שנים

נענתה על־ידי philipp ב־לפני 4 שנים

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Firefox crashes

Firefox had crashed on my work Laptop overnight. I'm not sure if the IT Department had rolled out an Upgrade, but it crashes every single time, also in safe mode. "Firef… (read more)

Firefox had crashed on my work Laptop overnight. I'm not sure if the IT Department had rolled out an Upgrade, but it crashes every single time, also in safe mode.

"Firefox","architecture":"x86","buildId":"20151029151421","version":"42.0","vendor":"Mozilla","platformVersion":"42.0","xpcomAbi":"x86-msvc","hotfixVersion":null}

Crash ID: bp-55b0cc41-9d8b-4ffc-99b5-5ed4d2160913

נשאלה על־ידי kjelljostein ב־לפני 4 שנים

נענתה על־ידי philipp ב־לפני 4 שנים

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Firefox crashes

Firefox crashes at startup. Even starting from the command line with parameters -safe-mode. Crash ID: bp-d6c7f89b-ff88-4dd6-9f13-47e6b2160913 I guess that all info about … (read more)

Firefox crashes at startup. Even starting from the command line with parameters -safe-mode. Crash ID: bp-d6c7f89b-ff88-4dd6-9f13-47e6b2160913 I guess that all info about the crash is sent to Mozilla FF using the above Crash ID.

נשאלה על־ידי wier0470 ב־לפני 4 שנים

נענתה על־ידי philipp ב־לפני 4 שנים